Letter of apology to guests

In daily life, apology letters are used in many places. Compared with verbal apology, writing an apology letter is more sincere and has a more sincere attitude. There are many things to note when writing an apology letter. Are you sure you know how to write one? The following is an apology letter to guests that I compiled. You are welcome to learn from and refer to it. I hope it will be helpful to everyone. Apology letter to guests 1

Dear customers of Xiaojiangbei:

Hello! Since the opening of Xiaojiangbei, it has been well received by everyone. However, due to policy reasons, the hotel cannot operate. . We would like to express our deep apologies to the customers of Xiaojiangbei! We are actively taking measures to prepare the second store to open as soon as possible.

Our store always adheres to the operating principle of honesty and solemnly promises not to owe all customers a penny. Please look forward to the opening of our new store. We will bring you better and newer products. Dining experience! Live up to everyone’s love for Xiaojiangbei!

Hereby warn you!

Xiaojiangbei Ecological Park

Apology to guests on November 28, 20xx Letter 2

Dear loyal customers of Wuyan Shopping Mall:

All employees of Wuyan Shopping Mall would like to express their sincere gratitude to all those who love Wuyan Shopping Mall and have silently supported the work of Wuyan Shopping Mall for decades. Customers and friends solemnly apologize!

In this VIP appreciation meeting, Wuyan Shopping Mall has reduced the prices of all products to the lowest, and at the same time launched the most attractive activities, so that all customers and friends will be happy after Double 11. Once again suffering the pain of chopping hands, Wuyan Shopping Mall would like to express its deep apology!

In such a cold winter, all our customers and friends should have been enjoying the warm air and drinking hot tea at home, but because of our mall In this super sale, the whole family went out, shuttled among the crowds, and queued up to buy goods. We apologize for this~!

Wuyan Shopping Mall has been committed to serving the general public for decades. Shiyan citizens provide the most convenient and affordable shopping experience. With the continuous efforts of all employees of Wuyan Shopping Mall, we are moving towards the goal of better, better and more favorable prices!

Insiders of various brand stores The excessive traffic is due to us lowering the price too low! We solemnly apologize!

The cold wind blows outside, but the temperature inside the store is too high. This is due to the high enthusiasm of people in the city for shopping and they flock to the store. As a result! We solemnly apologize!

The long queues and crowded crowds at the main service desk on the 4th floor were caused by the overly attractive VIP points redemption and VIP privilege coupons we provided to all VIP customers! We solemnly apologize !

I hope that all friends who come to shop can understand Wu Shang’s deep gratitude to you~! You deserve the best treatment from Wuyan Shopping Mall! Apology letter to customers 3

Dear President xx:

Hello!

First of all, thank you very much for your attention and support in cooperating with our company. I have received your feedback about xx’s work performance. We take the report very seriously and are deeply shocked by all the behavior of this salesperson. After forensic investigation and verification of the incident, on behalf of all the employees of xxxxx Co., Ltd., I would like to sincerely apologize for all the serious disciplinary violations committed by salesperson xx during the dispatch period! As a responsible brand enterprise, such a thing happened We feel deeply guilty and remorseful for what happened! What happened has caused a certain amount of psychological harm to some regional customers who have always trusted and supported xxx, and it has also caused huge and irreparable losses to the reputation and image of our company! At the same time, It also exposed the problems of dereliction of duty, dereliction of responsibility, and lack of inspection in the business management of our company, as well as the deficiencies in basic management and emergency response capabilities during special periods.

In view of the extremely bad impact of xx's serious breach of trust, damage to the reputation of our company and customers, false reporting of information, counterfeit invoices, false reporting of false accounts, borrowing money from customers, accepting kickbacks and other serious disciplinary violations, resulting serious reputational damage.

For the sake of the normal and orderly development of the business and the good image of the company, our company has decided after research to make the following decision on xx with immediate effect:

The employee xx will be fired immediately and all employees of the company will be notified; Publicly announce it on the company's website for a period of one year; continue to recover all the money owed to the company and take legal action if necessary;

At the same time, the company will take action against xx for any damage caused to your company and you personally during this period. Compensation for losses, compensation and other related expenses will be determined and paid by Mr. Sun of the Sales Department with you. Once again, I deeply apologize for all the troubles xx has caused you during this period!

I hope that your company and Mr. Lin will continue to trust and support xx in the future, and let us safeguard the company's interests for *** We strive to maintain a good image and develop friendly cooperative relations! Letter of apology to guests Part 4

To our dear guests:

Dear friends, I’m sorry that the package arrived late.

Although we have also arranged manpower to contact the factory overtime to urge us and try our best to get every product that can be shipped, the problem of poor communication still caused such a delay in the delivery of this product. I am really sorry for this. Therefore, we are willing to take our responsibilities.

Our company will arrange to give you a 2M golden high-definition HDMI cable with the goods.

To express our sincere apologies and thank you for your restraint and tolerance during this time.

We know that this cannot make up for the loss caused to you, but this is indeed a small thought, and we hope you can forgive it.

If you are satisfied with the goods, I hope you can give me a positive review.

If you encounter anything you don’t understand during use, you can contact us directly. There is a dedicated person here waiting to serve you.

Sincerely

Salute

Letter of apology to the guest on February 1, 2018 5

Dear xx Company:

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Our company is very shocked by the information provided by your company’s customers about the discovery of scissors in product I am very sorry to say "I'm sorry" to your company and consumers. Please accept our sincere apology and request that we be given the opportunity to improve our management and supervise our company's actual rectification actions.

When we received the feedback from your company, our company immediately took a high sense of responsibility as its mission and immediately established a special investigation team with the company's senior leaders in charge and the grassroots and employees actively participating. The environment, personnel and related records and documents were investigated and analyzed one by one:

First, we checked the detection records of the needle detection equipment and the product needle detection records at that time. All products passed the needle detection and detection The test sensitivity of the equipment is normal at all times. There are three full detection stages for product needle detection. One is 100 needle detection after the embroidery piece is completed, 100 needle detection after sewing is completed, and 100 needle detection after manual completion before packaging and boxing. , the environmental process factors that may cause problems are determined to be normal one by one;

Second, in the first step of the investigation, after confirming that there are no problems with our process, we ask your company to take detailed pictures for us , after further analysis, it was found that this behavior was a man-made act of deliberate revenge, because our company was in a peak period of shipment at that time, and the finished product warehouse could no longer accommodate it, and some of the finished product boxes were placed in the workshop. Near the front desk, we conducted a separate inspection on personnel factors. At that time, there was an employee who was passively waiting for work. After the HR director and superior supervisor talked to him, he did not change it. Then the general manager personally talked to him. According to our analysis, maybe he felt that The general manager talked to him and hurt his self-esteem. After that, he kept complaining to the labor bureau, and the labor bureau came to investigate and it was not what he said. After talking to him, he left and then continued to work passively, which affected other people. The employee worked normally, but in the end the company had no choice but to pay him a month's salary and terminate his labor relationship.

Third, during the resignation process, he failed to hand in tools and sharp tools according to company management regulations, go through the resignation procedures, and give him the opportunity to put the scissors into the product and put it into the finished product box outside the workshop.

When this kind of accident occurs, we are not only shocked, sorry, and sincerely apologetic to our customers and consumers, but also a kind of vigilance and action. In order to show the sincerity of our apology, our company After completing the above investigation results, a rectification team led by the factory director was immediately established to implement the company's strategy first, from rectification of the on-site environment and site to process training and inspection frequency and intensity, as well as the management and delivery of finished products. The pre-cargo security inspection measures will be rectified in all aspects to completely eliminate the hazards that may be caused by human factors.

In addition to our sincere apology to you, our general manager and nearly understanding.

Thank you!

Sincerely yours

Salute!

xxx

To the guests on x, month x, 20xx Apology Letter 6

Dear Customer:

First of all, I would like to express my most sincere apology to you in my own name for the quality problems of this product. If there are any If given the chance, I very much hope you will give me another chance. We will ensure that similar situations will never happen again in the products we provide in the future, and we solemnly make this promise.

Regarding the quality issues of this product, according to my personal opinion, if your delivery time allows, I would like to return the product in full and then exchange it, but you should consider not causing any loss to us. It was too big, and I was very grateful to accept this batch of goods through full inspection, but at the same time, it still made me feel guilty.

In response to the quality problems this time, we have reflected on all aspects, negotiated with the processors one by one, and finally adopted the following measures and methods to prevent similar situations from happening again! In other respects, I hope that Mr. Gu can provide valuable advice again. Please correct us in time for our shortcomings. We are willing to cooperate fully to strive to meet customer requirements to the greatest extent, achieve a win-win situation, and allow us to improve faster. Thanks!

Sincerely,

Salute!

Name:

Date: Letter of Apology to Guests Part 7

Dear members and friends in Shanghai:

Hello! Since the group settled in Shanghai 20 years ago, it has been loved by its members and friends. Over the past eight years, I am deeply honored and grateful to have you accompanying me everywhere and witnessing the growth and development of our company. I would like to express my heartfelt thanks to you!

On July 26, 20xx, we welcome the official opening of TZ Farm, the second largest organic farm. At that time, leaders at all levels of Shanghai City, TZ City, and Gaogang District, as well as Nanjing Guohuan Organic Certification Center, Shanghai Experts from many professional testing institutions such as Pony Testing Center and SGS-CSTC Testing Center will attend the opening ceremony. Shanghai City, TZ City and many national authoritative media will also make in-depth reports on this opening ceremony. You can learn about the grand opening of the park through TV, the Internet, newspapers, radio and other channels. However, we are very sorry that due to venue restrictions on the opening day, we were unable to invite you to experience the grand event in person. We deeply regret and apologize for this.

In order to let you better experience the 5,000-acre organic farm scale and high-quality organic planting level of TZ Farm, the second largest organic farm, and more fully experience the freshness and health of TZ Farm, which does not contain pesticides and chemical fertilizers, we will After the park opened, members and friends were successively arranged to visit TZ Farm.

Shanghai is very grateful for your support! I wish you and your family good health!

Sincerely,

Salute!

Name:

Date: Letter of Apology to Guests Part 8

Dear Guest:

Hello!

First of all, we are very honored that you chose to stay at Qingmu Hotel this time, and wish you a wonderful time in our hotel!

Our hotel will have 500 conference delegates who need to check out this Friday morning. Although our hotel has increased manpower, if everyone comes to the front desk to check out at the same time, there will still be a crowded checkout situation. In line with the concept of people-oriented and customer service, the hotel sincerely provides you with the following suggestions, hoping to bring convenience to you and save you precious time.

Specific suggestions are as follows:

1. The hotel is open 24 hours a day, and you can check out at the front desk all day long, so there is no need to worry about the checkout time.

2. The peak checkout period in my hotel in the morning is usually between 9:00 and 12:00. The peak checkout period in the morning of this Friday is expected to be during this time period, so please try to avoid this time. section for checkout.

3. If your check-in date ends on Friday morning, please try to postpone your checkout time; if your check-in date ends on Friday morning, please go to the front desk as early as possible to check out.

4. We will open multiple checkout channels on Friday morning. Please choose a group with fewer people to check out to shorten your checkout time.

5. The amount of cash settlement will be large at that time, and there may be difficulties in getting change. In order for you to check out quickly and save yourself the trouble of finding change, we will provide UnionPay and credit card settlement services. Please try to choose a convenient payment method to save your waiting time.

The above are my hotel’s suggestions. I hope it can provide you with some help. You can also consult the service staff at the hotel front desk for specific matters. Qingmu Hotel thanks you for your support and understanding. We will continue to provide you with high-quality and convenient hotel services.

Finally, I wish you good health and smooth work!

xx Hotel Customer Service Department’s Apology Letter to Guests 9

Dear Customer:

Hello, I would like to first express my most heartfelt thanks to you, thank you You buy our company's products! We sincerely apologize for the problems you encountered!

Regarding the rude service attitude of our company's customer service staff that you mentioned, please rest assured that our company's All services include telephone recording, so please provide the employee number or call time so that we can verify it. Once verified, we will deal with it seriously and give you a reply within three working days!

Regarding the issue that the origin of pecans is not Lin'an, our company hereby assures you that all the pecans of our company are produced We are in Lin'an and have relevant documents and certificates. We can provide you with copies! If you still insist on your opinion, please send the pecans back to our company. The payment will be refunded within three working days after the company checks it. To you!

We apologize for the inconvenience caused to you. Our company sincerely looks forward to your next visit!

XXXXXX Company

Year, month, day 10 Letters of Apology to Guests

Dear friends:

Hello!

Since Jiashuian Town settled in Tianshui in 2013, it has been receiving Love from all my friends.

Over the past four years, you have been with Jiashuian Town, witnessing the growth and development of Jiashuian Town. Jiashuian Town is deeply honored and grateful, and would like to express our heartfelt thanks to you!

Jiashui'an Town originally planned to hold a military exhibition during the National Day. Due to road problems on National Day, large equipment cannot be transported in, and the event has been postponed. We apologize for the inconvenience caused to everyone! Stay tuned to Jiashui Jiashuian Town Military Exhibition!

Jiashuian Town is very grateful for your support! I wish you and your family good health

xxxx

xx, 20xx Apology letter to guests on xx day 11

Dear customer:

Hello!

You purchased a cutting machine for 480 yuan from our store at 7 pm on Saturday, April 26th. Due to a network failure during payment, there was no voice broadcast on the cash register and no transaction information was found. It was also a weekend and the bank was closed. Unable to retrieve the transaction, resulting in the payment not being received in time. Our store is a small business and I was very anxious. I mistakenly thought you were a liar and sent it online to recover, which had a bad impact on you. Now on April 29XXX The payment of XXX8 points has been received. I would like to express my gratitude. Because my reckless behavior has caused you harm, I sincerely say sorry to you. I'm sorry. Let's eliminate the misunderstanding and have a happy cooperation in the future. Thank you! We kindly ask for your understanding.

I am very sorry for your complaint letter.

However, it is very necessary for me to explain the content of the guest’s complaint as follows, and ask the person in charge of the Provincial China Travel Service to take a closer look! The group where Li Xuan and three people are in is a pure entertainment company in Beijing with 30 people. There are no shopping groups, and the customers come from Hubei, Anhui and many other places.

All guests in the group arrived in Beijing at two train stations on the same day. Guests from Beijing Railway Station arrived at 6 a.m., and guests from Beijing West Railway Station arrived at 6:50 a.m. The tour guide and driver First go to Beijing Railway Station to pick up the guests, and then go to Beijing West Railway Station to pick up all the guests and start the journey.

In order to prevent missed pick-ups, we have also arranged special pick-up workers at Beijing West Railway Station.

The guest arrived in Beijing at nearly 7 o'clock in the morning on October 23. On that day, two separate groups from our agency arrived at the same time at Beijing West Railway Station.

One of them is Li Xuan’s group, and the other large group also picks up individual guests from Wuhan.

After the guest left the station, he did not find the pick-up person and called me. I told the guest to wait while I informed the pick-up person to call him.

At that time, a tour guide from our agency who picked up another group saw him and handed him over to the pick-up master.

However, I don’t know why the guest just doesn’t come with my master.

Li Xuan’s group was a group tour for individual travelers. The guests in the group were all from various places. After being contacted by the tour guide or a master, 90 guests followed him on the big bus. However, Li Xuan and the other three insisted not to get on the bus, and the stalemate lasted for nearly an hour. The guest must ask Jiang Yun, the pick-up person in charge of our agency, to pick him up.

Jiang Yun is the manager of our agency’s planning department. All the phone numbers left by our guests are Jiang Yun’s, and this is only an emergency number. All our individual customers will call us after they fail to find the customer in Beijing. Jiang Yun cannot answer this call in person for every customer, but we still express our deep apologies for this incident.

Liu Ji, the person in charge of our agency, after learning about the guest’s complaint, went to the hotel to visit and express condolences to the guest in person that night. The guest’s hotel was Beijing Wu Yulong Hotel. Manager Liu did see that the hotel was a 3-star hotel. Standard, the following is the hotel introduction: This hotel is indeed a three-star hotel, and in order to prevent guests from complaining about the hotel after returning to Han Dynasty, we proposed to Manager Du of Hong Kong Lumen City that guests must take photos of the lobby and rooms of the hotel where they are staying. Come on, you can check this hotel online.

Regarding the problem of hotel water heaters, electric water heaters are needed to boil water in Beijing’s four-star and below-even most four-star hotels. Four-star hotels with central air conditioning may have relatively higher indoor temperatures.

Regarding the guests, “Why should we charge at three-star or near-three-star standards in such a shitty place? It’s not even as good as a shabby guest house on the roadside of a train station! After all, it has 24-hour hot water!” "We can explain this statement as follows. Hot water can be provided 24 hours a day, but the premise is that guests need to plug in an electric water heater to boil water. Even most hotels in Wuhan require electric water heaters to boil water in advance.

Beijing is the capital of the motherland. It has strict management on environmental quality and energy conservation. The hotel cannot boil hot water before the guests arrive. I hope the guests can understand and accept the reality. .

There is no cloisonné shopping store in our itinerary. Our itinerary is the enamel factory. Since the Beijing Enamel Factory is a national industrial tourism demonstration site assessed by the National Tourism Administration, it is not included in the shopping store.

A pure tour itinerary is relatively easy. The attractions included in our itinerary also have large entrance fees for all attractions. Regarding guests, "Your tour guide said that the gate of the Temple of Heaven is considered the Temple of Heaven, so he took us through the gate and it was considered a tour. The Temple of Heaven, but other groups bought a 35 yuan pass and took tourists to visit the echo wall and other sights. Everywhere we looked, there were scenes of Beijing old people doing morning exercises.

How can this be embarrassing?" I hope your company can explain this to the customer. This is something that needs to be explained to the customer when signing a contract with the customer. The echo wall is a second ticket to the Temple of Heaven, and it is voluntary for the customer to take care of themselves. Project, if guests need to go in and visit, they can inform our tour guide and buy additional tickets to enter.

Finally, our company deeply apologizes for the questions and dissatisfaction that guests have had during this split group trip. However, there are certain disadvantages to split group travel, that is, guests have less freedom. The selection is small.

Apology person: XXX

Time: Apology letter to guests on XX, XX, 20XX 13

Dear guests:

Welcome to our hotel, the hotel would like to express its great gratitude. As the hotel has recently opened, we ask for your understanding for the deficiencies in various services and decorations. We sincerely apologize for the inconvenience this has caused you.

Your comments to us:

We are well versed in the customer-oriented brand concept, and it is your comments that let us see the omissions in service quality. Thank you again With your opinions, we will also improve and strengthen the corresponding business processes in future management training.

Sincerely looking forward to your visit again.

I wish you and your family:

Good health

All the best

xxx

xx year x month x Day 14 Apology Letter to Customers

Dear Customer:

Hello!

When you see this letter, it means that your product has been successfully delivered to you, so we can rest assured!

We often worry about whether you will be delayed in receiving the goods due to express delivery, whether your things will be squashed because they are too far away; whether you will be left out because our customer service MM’s reply is not detailed enough. ; Here, we all express our most sincere apologies! How we hope to make up for our shortcomings with our enthusiastic service and high-quality products.

In the past few months, we have tried various express delivery, and we just hope that the product will reach you in good condition this morning. Our delivery brothers will carefully review every product sent out twice, and the aunt will forcefully check it again. Before shipping, she will repeatedly explain that express delivery must be packed tightly first and then packed tightly, hoping to reduce the trouble of returning or exchanging goods as much as possible. We constantly upgrade our products and services because we understand your quality requirements.

Sorry, this time it was not satisfactory and caused you inconvenience. We are very sorry and thank you very much for your tolerance and understanding.

Presumably, you must be a broad-minded and generous person.

We "are one". Like you, all my colleagues love life, pursue happiness, and yearn for progress. "Work hard and achieve harmony between man and nature" is our eternal pursuit. We hope that our products and services can give you more warmth and happiness. Thank you for having you, "Fengcao" is with you!

Sincerely,

Salute!

xxx

Apology letter to the customer on x, month x, 20xx 15

Dear customer:

Hello!

When you read this letter, it means that your product has been successfully sent to you, so we are relieved!

We often worry whether it will happen because of Did you delay receiving the product due to express delivery? Could it be that your things were damaged due to the long journey? Could it be that our customer service’s reply was not detailed enough and neglected you? Here, we express our opinions Our sincerest apologies! How we hope to make up for our shortcomings with our enthusiastic service and high-quality product quality.

Within a few months, we have tried various express delivery companies. We only hope that the products can reach your hands in good condition this morning. Our distribution brothers will carefully review every product sent out twice and double-check it. Auntie will forcefully check it again. Before sending the goods, she will repeatedly tell her that the express must be packed tightly. No matter how tight it is, we hope to reduce your worries about returns and exchanges as much as possible. We are constantly upgrading our products and services because we deeply know that you value quality. requirements.

Unfortunately, this time it was not as satisfactory as expected and we are extremely sorry for the inconvenience caused to you. We are also very grateful for your tolerance and understanding. You must be a broad-minded and generous person.

All our colleagues at "One", like you, love life, pursue happiness, and desire progress. "Perseverance makes progress, harmony with nature" is our eternal pursuit. We hope that our products and services can bring you more warmth and happiness. Thank you for having you, "Xicao" is with you!

Sincerely,

Salute!

xxx

20xx, x, month, x day