How to report a product?

The method of reporting products is as follows:

1. Complain and report to the county (city) or district administrative department for industry and commerce where the operator is located or where the business behavior occurs;

2. The time limit for lodging a complaint with the administrative department for industry and commerce is one year, counting from the day when the consumer knows or should know that his rights and interests have been infringed;

3. Complaints can be made through letters, faxes, short messages, emails and the complaint platform of 123 15 website.

4. If consumers complain by telephone or at home, the staff of the administrative department for industry and commerce shall record the relevant information.

How to report products:

1. Report to the quality supervision department: you can report to the local bureau of quality and technical supervision or the market supervision bureau by telephone, email or online platform;

2. Report to the Consumer Association: Consumers can contact the Consumer Association by telephone, letter, internet, etc. and submit the report information;

3. Reporting through the platform 123 15:12315 is a hotline for protecting consumers' rights and interests set up by China Administration for Industry and Commerce, which can be reported by telephone, official website or12315 mobile APP;

4. Report to the public security organ: If the product is illegal, such as counterfeiting, you can report it directly to the public security organ;

5. Exposure through news media: You can contact the news media and expose the problem products through TV, newspapers, internet and other channels.

To sum up, consumers can report product problems by complaining to the administrative department for industry and commerce where the operator is located or where the business behavior occurs. The complaint period is one year, and complaints can be made by letter, fax, SMS, email and the complaint platform of 123 15 website. The staff of the administrative department for industry and commerce shall record relevant information.

Legal basis:

Interim Measures for Handling Complaints and Reports in Market Supervision and Management

Article 8

Complaints to the market supervision and management department shall be accepted and reported through the Internet, telephone, fax, mailing address, window and other channels published by the market supervision and management department.