How to collect evidence against the infringement of consumers' rights and interests by mobile companies?

When we use the mobile phone or broadband service of the mobile company, we will inevitably encounter some problems and failures. If we want to solve the problem in the first place, we recommend the following methods:

Step one:

Call China Mobile's customer service number 10086, listen to the voice prompt after the connection, and press "0" to enter the manual seat.

The service attitude of PS: 10086 is super good ~, I will ask your questions in detail, and the general problems can be dealt with in time.

If you have 10086 complaints about unresolved problems, you can call China Mobile Service Quality Supervision Hotline 10080 to continue feedback.

Step two:

Call China Mobile's service quality supervision hotline 10080, and listen to the voice prompt after connection:

(1) Press "1" voice message mode, and you can leave a message and complain after hearing the "Didi" sound;

(2) Press "2" SMS self-service mode, and you will receive the SMS sent by "10080". After clicking the link, you can fill in the form by yourself on the opened page and submit the complaint.

(3) Press "9" to directly connect the artificial seat.

Note: In addition to the above methods, you can also make a complaint by sending an email to10080 (10080 @139.com) or visiting the official website of China Mobile (www. 10086.cn).

PS: 10080 is the service quality supervision hotline of China Mobile, which plays a supervisory role in complaint escalation.

To sum up, how to effectively complain about China Mobile? Don't get angry when you encounter problems. As long as you master the correct complaint method, you can get twice the result with half the effort and solve the problem quickly.