How to return goods in JD.COM? COM？

The steps for JD.COM to return goods and pick them up at home are as follows:

1. First log in to JD.COM account and click "My Order" on the right side of the user name in the upper right corner.

2. Secondly, after entering "My Order", click "Repair and Return" in common settings.

3. Then, in the return interface, find the product you want to return, and click "Apply" under the product.

4. Then, in the interface of applying for return, select the expected handling method and return the goods, and write down the reason for return below.

5. After writing the basic information, click the submit button, and then wait for customer service review.

6. If it passes the audit, the next step will be carried out, that is, the staff will collect the parts at home and send you a SMS reminder. You need to prepare invoices, complete packaging, accessories and other materials in advance. Secondly, you can check the return progress in the return interface.

7. Then JD.COM will clean up the mess. Note that the courier will give you a receipt. After filling in the information, keep the receipt for future reference.

8. If the audit is unsuccessful, the customer service will inform the reason for the failure. Then resubmit the application according to the situation.

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