Why can't China Telecom check the phone bill and turn it off?

China Telecom can't find the phone bill, and the reasons for the shutdown may be as follows:

1. The user's short message instruction to query the phone bill is incorrect, or the user's short message instruction to query the phone bill failed to be sent.

2. The user's mobile phone is in arrears and can't make a phone call or check the phone bill.

3. The user number is not registered in real name and is forced to stop by the operator.

4. The user number is in an abnormal state, such as arrears, application for downtime, etc. , making it impossible to make a phone call and check the phone bill.

5. The operator's network is out of order, which makes the user unable to check the phone bill.

6. The signal in the user's area is unstable, so it is impossible to make a phone call and check the phone bill.

7. The user's mobile phone is damaged, so it is impossible to call customer service to check the phone bill.

8. The user's package traffic or voice is beyond the scope of use, and it is restricted to make calls and inquire about telephone charges.

9. The user did not enter the customer service password correctly, or the phone bill could not be inquired during the maintenance of the customer service system.

10. The user number is in the cancellation or cancellation state, so it is impossible to make a phone call and check the phone bill.

1 1. The user's package traffic exceeds the regional limit, so it is restricted to make calls and inquire about telephone charges.

12. The user number is disputed or disputed, so it is restricted to make calls and inquire about telephone charges.

13. The user's mobile phone card slot is loose or damaged, so it is impossible to call customer service to check the phone bill.

14. The signal coverage in the user's area is insufficient, so it is impossible to make a phone call and check the phone bill.

15. The user's mobile phone card is set incorrectly or damaged, so it is impossible to call customer service to check the phone bill.

16. The network equipment of the operator in the user's area has failed, which makes it impossible to check the phone bill.

17. The user's mobile phone was forced to stop due to excessive arrears, which made it impossible to make calls and check the phone bill.

18. The user entered the wrong mobile phone number, which made it impossible to call customer service to check the phone bill.

19. The operator's system in the user's area is maintained or upgraded, so it is impossible to check the phone bill.

20. The user's personal information was leaked and used maliciously, which made it impossible to make a phone call and check the phone bill.

If you encounter the above problems, you can't check the phone bill, and call the customer service phone to turn it off. It is suggested that you check the phone bill through other channels and contact the operator's customer service to solve the problem, for example, through the operator's official website, customer service hotline, online customer service and other channels for inquiry and consultation. At the same time, we also suggest that you check your mobile phone settings, signal coverage, whether the mobile phone card slot is loose and other hardware problems.