You need an ID card to get your password back.

You don't need hand-held ID verification to get the password back.

At present, there are three ways to retrieve the password: one is when the mobile phone number is used normally; Second, when the mobile phone number can't receive short messages normally; Third, when Alipay needs to use an ID card for verification and login, it only needs to provide identity information, and does not need to hold an ID card for verification, but it may be used for face recognition.