What if the mobile phone is blocked by the mobile phone?

I called the number 10000 many times, and every time I said that I would help me refresh my email and submit it to the mobile, it still couldn't be solved. Telecom customers can't answer their mobile phones directly. Call a mobile customer and say I'm a telecom user. They couldn't find the relevant information, and I was kicked around like a ball. It's been almost a month.