After the arrival of the goods in JD.COM, there was an overseas phone call saying that the customer service in JD.COM had to make up the delivery and refund the compensation. Is it fraud?

after the arrival of the goods in JD.COM, there was an overseas phone call saying that the customer service in JD.COM wanted to make up the delivery and refund the compensation, which was a fraud. In this case, personal purchase information is leaked. When you receive an overseas phone call, you should immediately report it on the anti-fraud platform, and protect your personal property from being revealed on the phone. At the same time, you should contact the official customer service in JD.COM to report it.