CCB received a credit message from CCB one year after the card was cancelled.

Hello, I would like to ask if it is normal to receive a credit message from CCB one year after the card is returned. It is normal for CCB to receive a credit report from CCB one year after returning the card. When canceling the bank card, the staff will remind all businesses associated with the card to stop service and automatically cancel the association. However, because the bank credit information system has not updated this information, it will still send credit information to customers. In addition, there is still an outstanding balance in the account, and the bank will continue to provide services to customers for a certain period of time.