I am a novice in telemarketing and don't know how to communicate with customers. Ask the master to teach me.

I am a novice in telemarketing and don't know how to communicate with customers. Please teach me 1 by a master, and try to do your homework in advance to understand the customer's situation. Or judge your interests according to your occupation, position, etc. Make an outline.

Be prepared to be rejected, otherwise there will be a strong sense of frustration. It should be noted that telemarketing is a job that is likely to be rejected and should be treated with normality.

3, euphemistic tone, polite, as soon as possible to express the other party may be interested in the problem, if smooth, you can start to recommend, the recommendation should be described from the perspective of solving difficulties for the other party; If rejected, according to the prepared outline, quickly turn to the second question that the other party may be interested in, and so on.

4. Don't introduce yourself in too much detail, making the other party a little vague will increase the other party's inquiry and increase the possibility of sticking to customers.

If you are finally rejected, don't curse the other person or hang up the phone quickly. Make the necessary courtesy and then hang up.

I am a novice to lose weight, but I don't know how to communicate with guests. Communication is nothing more than understanding customer needs and providing customers with satisfactory services! For losing weight, customers are worried about whether losing weight is successful, painful, harmful to health, delaying life and work, rebounding and so on! You are in this field, so you should know how to answer these questions. I hope you can organize the language well! In addition, you can quote successful cases appropriately!

I am a telemarketer. I work in the automobile industry, but I don't know how to sell telemarketing to customers. There are two most important points:

1, know your own products and competitors' products;

2. Express your professional product knowledge in reasonable language.

Finally, you should continue to follow up with interested customers. If the automobile industry can do well, I think it will definitely expand your network.

Good luck, telemarketing is stressful, so you need to change your mood frequently.

I'm a novice telemarketer. I'm afraid to call. What should I do? If you start, you should find a friend to practice by phone first. Look at your situation, don't dare to call, don't bother if you can't talk then ~!

I am a telemarketer. Who can tell me how to communicate with customers? Subject 1: Necessary beliefs of telemarketing

The general salesman's misunderstanding of telemarketing is that the telephone is the idea that the agent expects to meet face-to-face with the customer. However, in the eyes of top salespeople, the strange voice on the other end of the phone line cannot be compared with effective face-to-face performance. Here are some very effective telemarketing beliefs. With these beliefs, your telemarketing will be successful.

I must meet anyone who is interesting, and I will definitely meet him on the phone. 2) Every call I receive may be a valuable trading opportunity; 3) Every call I make may be for a customer; 4) Every call I make is not to get communication, but to get a chance to meet customers. If you have the chance, you can read them silently and remember them. The more times you repeat them, the more you can penetrate into your subconscious.

[Topic 2]: Second, telephone marketing breaks through the eight strategies of receptionists.

Our salespeople are disappointed with the receptionist in the telemarketing. Receptionists always stand in the way of our substantive contact with decision makers. Here are some suggestions for you to use human nature and psychology to increase the chances of breakthrough and meeting each other. You can also choose your own personal style, or improvise according to the other person's reaction.

1) overcome your inner obstacles; Let's find out why you are afraid of people who can't answer the phone: it's because of the psychological barrier caused by past experiences; We must break through this psychological barrier; Have you been taught from an early age: "Be polite when talking to strangers on the phone." You think the buyer's company is your food and clothing parents, don't you dare to offend easily? Do you think from the perspective of the person who answers the phone and imagine how he will refuse you? If you think so, it becomes two people rejecting you.

2) Pay attention to your tone-it seems that you are calling a good friend; -"Good morning, is Mr. Zhang there?" Don't say "I'm XX", say the name of the company. Don't say "I'm from XX". If the person answering the phone says his own name, say, "Hi, Miss Li, is Mr. Zhang there?"

3) Turn the receptionist into your friend; -You said, "Good morning! I'm XX. I'd like to speak to Mr. Zhang. May I have your name, please? " The person who answered the phone said, "I'm his secretary, Miss Li." You said, "If you were me, you must talk to Mr. Zhang. What would you do?

4) Avoid directly answering each other's questions; People who answer the phone usually ask you three questions: Are you water? What company are you from? what can I do for you? If you don't answer these questions directly, they don't know what to do. Maybe you should answer: I'd like to tell you, but this matter is very important and I must tell him directly. I'm not sure. Do you think this will last long? I'm making a long distance call! Hello, is it raining there?

5) Surprisingly, make a detour; Take the person who answers the phone by surprise, don't sound like a salesman, and try some strange techniques to make the other person lose his guard. -For example, the other party: "This is XXX Company, hello!" You: "Hi! Is Mr. Zhang there? " The other party: "Which company are you from?" You: "I don't know, so I called her." The other party: "What do you want to sell?" You are confused and say, "I really don't understand." The other party raised his voice and asked again, "Do you want to sell anything?" You are still puzzled and say, "Is it possible that Li Yong wants to sell something to me?"

6) Take a high profile and tide over the difficulties together. -"Do you always call strangers like this? Did your boss ask you to do this? " "What else do you want to know about me before transferring my call?" "Why not talk to your boss?" "If you don't turn this call, the company will lose the opportunity to make money. Are you willing to take the risk? " "Since you don't want to answer the phone, can you tell me your name? If someone in your company calls to ask, I can tell him who I talked to. "

7) Don't leave your name and phone number with the person who answers the phone. If the buyer is not in or available, please try again. -"If you were me, would you call again?" "I think I'll call again. When is the right time? "

8) For voice mail; If it's voice mail, you usually don't have to leave a message. But listen carefully to his voice and imagine how to communicate in the future. If you leave a message on your voicemail, it will definitely leave a deep impression on people. You can say, "You have to call me for three reasons." "Deleting this message will not eliminate your problem. ""You may pay a high price for deleting this message. Are you willing to take the risk? " You can also leave your name and phone number first, and then cut off the phone in the middle of an important thing, as if the phone line were suddenly cut off.

Topic 3: Effective telephone interview

1) The essentials of telephone interview-the importance of telephone interview: improving work efficiency, saving time, the target of telephone interview (introduced by strangers and friends), and the type of list (activities of relatives and friends such as associations, magazines, societies, neighbors, alumni records, exchanging business cards, monthly phone books, etc., which are all recommended lists of previously familiar colleagues' newspapers);

2) The principles of telephone interview: "enthusiasm", "praise", "accuracy" and "steadiness"-(enthusiasm, praise, simplicity, steadiness, joy and affirmation) The interview doesn't mean explanation, but only an appointed time and place; -(brief and powerful, no more than 3 minutes) Interview (content) 7%, tone, mood and emotion 38%, body movements 55% using telephone instruction code: benefits-65,438+000% input at work, and will not digress;

3) Warm-up exercise before telephone interview-self-confirmation words for doing body warm-up exercise-act immediately, I love myself; Psychological rehearsal-the feeling of success for the last time; Pay attention to expression-pay attention to facial expressions and body movements, and think about the feeling of success last time; Don't bother-let others answer the phone and call tools-mirror, list (100), instruction code, pen, white paper, itinerary and interview records;

4) Key points-short, powerful, creative and attractive opening remarks; Enthusiasm, praise, accuracy and stability-enthusiasm, sincerity, excitement, self-confidence, professionalism and relaxation; Three-minute rule-don't talk about training on the phone, record the conversation; Three don't talk-product, oneself, company; Third, we should talk about-raising interest rates, related industries and family intimacy, which makes each other curious-interested and humorous; Key points of instruction code in name-complete stranger, reason, recommendation list, familiarity. . . Wait for the instruction code; Determine the time and place-the meeting time and place, and finalize the confirmation again; * * * End- Expectations for each other Example: I believe you will be very happy to meet! Compliment in the interview-praise at this time, but be sincere. After meeting naturally, cheer and keep your spirits up, continue to invite and record key points-customer information, agreed time and place, and the person who answers the phone can also make 50 calls at a time and negotiate with the company.

5) Taboo-Don't cheat customers with untrue words, don't exaggerate or praise words, and never criticize peers. The power of faith tells you. You won't get what you want, you will only get what you believe.

Topic 4: Effective telephone interview instruction code

Main points of answering the phone: hello, XX, my last name is ○ ~ I'm glad to serve you ~ Oh! Yes, he is. May I have your name , please? Just a moment, Mr. Lin. ~ Question: What's your name, sir (madam)? Oh! Just a moment, sir (miss). I'll transfer it to △△ for your service. A moment, please. Sorry, sir (miss), he is not at his desk. He may come back at 4 o'clock. Oh! Sir (miss), would you like to leave your phone number, or can I help you? Ok, please call again and wish you well. Please fill in the name of the caller, the name of the recipient, important information and the date and time of the information. Simple words can be answered directly.

1) management: boss, supervisor-management: boss, supervisor: hello, please put through △△△△, thank you! Boss: What can I do for you? China Training Network: I have something important to ask him. My last name bothers you. Thank you, boss. Please wait for China Training Network: Hello, this is China Training Network. My last name is ▽. Well, we are a professional training institution to improve performance and work performance. I hope to make an appointment with you for about 20 minutes to share the effective results of other customers using our service. When will you be free tomorrow or the day after tomorrow? (It is best to have the witness of a third party in the same industry).

2) Enterprise Development-Hello, are you Mr. (Miss)? Hello, I'm from China Training Network. My last name is ▽. The company acts as an agent for the latest proprietary technology management decision-making research system to raise interest rates. We provide a set of training courses to improve the sales plan, and many companies have adopted this course, such as Oracle Bone Inscriptions and ABB, which greatly improved their performance. (It would be better if there are strong testimonies from other peers and third parties) Are you interested in this method that can improve your performance by 20%-30%? It's good. I think we can meet sometime and study face to face. It will take about 20 minutes. Which time do you think is more convenient? It's good. Then I will visit you in your company (on time). Excuse me, what's your address? Is it a building? It's good. Let's make an appointment to meet at (address) Nice talking to you. Thank you. Goodbye.

3) Secretary-thread the needle, go through the secretary, don't have a meeting, invite the decision maker-please find △△△△△, thank you for your trouble.

My last name is △. Thank you, please. This is Delta from China Training Network. Thank you? What's your name, sir (miss)? From your voice, I feel that you are a very enthusiastic person! ? Can you thank me? I'm from China Training Network. I have something very important to talk about. could you do me a favor? Thank you!

How do telemarketers teach you to break through the customer's words? First, improve their own quality, improve their own shortcomings, master basic skills, and be proficient in telemarketing. If you don't understand, Baidu!

I am a novice in learning JAVA, and I don't know how to learn JAVA well. It is most important to ask the master for programming ideas. I wish I could spend some time exercising.

Perseverance habit = success

JAVA is not difficult, and the best thing is that you are interested in it.

I am a novice in foreign trade, and I don't know how to negotiate prices with customers. This is a cliche.

Do customers only buy the price? You have the cost price, plus reasonable expenses and profits. Once the price is set, it cannot be moved. Any guest has a uniform price, but the quotation cannot be moved, because the price matches the quality and service.

We can give our guests better service and timely delivery, but the price cannot be changed. At present, the price of export commodities is so low, which is caused by everyone killing each other and benefiting foreign countries.

In fact, we can learn from foreign countries on this issue. Prices follow the market, mainly focusing on quality, service and delivery. And talk about the reasons why the goods in the same industry are superior to other companies.

I am a telemarketer now. I work in the machinery industry, but I don't know how to sell to customers. Introduce the advantages of your product and compare it with similar products. You just need to highlight the advantages of your own products and the disadvantages of other products.

I am a novice in telemarketing. The company didn't give me the client list. I don't know how to collect customers, corporate yellow pages, specialized industry websites, and commercial platforms such as Alibaba, Trading Network and HC Network. You can also introduce it through friends. Of course, you can dig up salesmen from other companies in different industries and pay attention to the places where people from this class go in and out. The position of food, clothing, housing and transportation of a class is basically fixed. You can work hard on this.

in fact

There is no shortcut to this matter, it depends on who is willing to work hard, one by one, and one by one to visit the enterprise. This is the most basic.

Of course, you can send them emails and phone calls, which are easily overlooked. It is recommended to visit them in person.

The client ran out. This is the most common saying of business people.