The three major operators of "encirclement and suppression" harassing calls have finally shot.

"Sister, do you need a capital loan? No, we can get a mortgage loan with a car and a house, and a credit loan without a car and a house ..." "Sister, we are from XX Real Estate Company. We have street shops now. Do you need to know?" Such a marketing call is simply unbearable! However, the people finally have hope! Recently, many users of China Unicom have received such a short message, which shows that "according to the relevant regulations of the state, no organization or individual may make commercial marketing calls to users without the consent of users. We will deal with the phone calls suspected of marketing disturbing people according to law. " Operators such as mobile and telecommunications will also jointly "encirclement and suppression".

Regulatory authorities: Call center enterprises are not allowed to make calls without permission

In response to these annoying "harassing" calls, in July 218, 13 departments, including the Ministry of Industry and Information Technology, the Supreme People's Court and the State Market Supervision Department, issued the "Special Action Plan for Comprehensive Remediation of Harassment Calls" and decided to launch a one-and-a-half-year special campaign for comprehensive remediation of harassing calls nationwide from now on.

The plan stipulates that call center enterprises should standardize marketing outbound business and establish a white list mechanism. No call shall be made to the user without his consent. Internet companies should comprehensively clean up information about harassing software and equipment and cut off information distribution channels.

in November 218, the Ministry of industry and information technology issued a work plan, which clearly stated that it would comprehensively strengthen the management of communication resources, improve the process of finding, reporting and handling harassing calls, and said that it would mobilize all parties to standardize telemarketing behavior.

the Ministry of industry and information technology requires that all basic telecom enterprises, including China Unicom, China Mobile and China Telecom, should strictly examine the user qualifications of voice lines and code number resources such as "95", "96" and "4" in accordance with the principle of "whoever accesses them is responsible" and standardize the use of resources.

In addition, the scheme requires major operators to provide domestic mobile phone users with a reminder of the number of incoming calls suspected of harassing calls before March 219.

operator: Unicom takes the lead and will issue a ticket for the illegal operation.

In February 219, China Unicom said that it would mainly analyze and monitor the suspected harassing or marketing calls based on the information fed back by the 12321 reporting platform. If it is determined to be illegal, it will be punished accordingly.

regarding the handling scheme of suspected commercial marketing telephone calls, China Unicom responded that it would deal with such cases from the source, increase restrictions on access to illegal telephone numbers, and control the delivery address of mobile phone cards sold online. If an enterprise user signs a contract with China Unicom, it is necessary to sign a security liability clause at the same time, which clearly stipulates that the service will be terminated in case of default.

China Mobile responded that after receiving the user's report, it can handle it from two directions: "palliative" and "radical", blocking the harassing calls received by users and shutting down the illegal calls. At the same time, Mobile also said that because some reports belong to private reasons, such as quarrels, it is impossible to classify harassing calls, so the number of reports will also be regarded as one of the important criteria when judging harassing calls.

China Telecom said that if users receive harassing calls, they can't directly intercept them through complaints or applications from operators, so they can only blackout themselves through third-party software or directly report to the police. If Telecom receives a request from the Ministry of Industry and Information Technology or other departments to handle the illegal number, it will also cooperate with it.

Salesperson: Is telemarketing illegal?

Mr. Chen of a company's sales department said that if it is telephone sales, many of them are dialed through mobile phones. Is it a "harassing" illegal phone call?

regarding the source of customers' phone calls, Mr. Chen said that there are company databases, shared by colleagues, or websites. "If the phone is rejected, it is often changed and dialed again."

China Unicom said that when a suspected marketing call is found, it will not be dealt with immediately, and it should be verified by testing the call, and the basis of judgment should be analyzed according to the monitoring content, and high-frequency calling may be regarded as one of the violations. Once it is considered as a marketing phone, no matter whether the number belongs to a company or an individual, it will be shut down.

China Mobile responded that if the telemarketer and the customer know each other, it will not be involved in reporting. However, if the person repeatedly calls after the other party explicitly refuses, which will have a negative impact on them, it may be judged as illegal operation.