Account manager's work summary

Time flies, a few years have passed, and a period of work is over. Looking back on our work during this period, we also found the shortcomings and problems in our work. Presumably, we need to write a work summary. How to write a work summary to give full play to its role? The following is my account manager's work summary (5 general remarks) for reference only. Let's have a look.

Account Manager's Work Summary 1 Time flies. In a blink of an eye, 20xx years passed quickly, and a new year came again. Looking back on my work in these three years, I found that my achievements were not the first, but they were not lower than others. Now that I think about it, Gu Ran can't do without the care of the unit leaders and the help of his colleagues, but he can't do without his own efforts and struggle. Now I will summarize and analyze my personal aspects and my work in the past three years:

First, dedication, depending on the unit.

I have been a tobacco company for 20 years, and it has been more than three years. As an account manager, I deeply understand the importance of loving my job and this hard-won job. Since I joined the company, I have been deeply grateful to the tobacco company. Perhaps it is this that makes me full of enthusiasm for my new job. As the saying goes, interlacing is like a mountain. For the position of account manager of a tobacco company, my previous knowledge and work experience are completely useless. At present, I have to deal with real people, which requires me to start from scratch. I tried my best to consult some colleagues in my spare time, but with the change and promotion of cigarette sales network and the late start of this work in our county, it is also a new thing. I really don't have much ready-made experience to learn, and I almost have to explore everything by myself, including how to improve the relationship with customers, how to cultivate new cigarette brands, how to adjust cigarette varieties to adapt to different consumption regions and groups, and so on. In short, there is only one purpose to learn this and that. Is to seize all the time to learn business knowledge, enrich your mind and improve your work skills. At the same time, I pay more attention to adhering to the close brotherly relationship with my colleagues in the unit. As a grass-roots unit, the unit is home, and my colleagues in the unit are my brothers. One's achievements cannot be achieved by just one person. Everyone is actually a link in all work chains, and it is impossible to do well in any link if there is a problem. So it is also very important to unite and cooperate with colleagues. Whether it is an inspector, a deliveryman or a driver, it is inseparable from my so-called achievements. As a member of the group, the benefits of the unit directly affect my vested interests, which I have personal experience. If the unit wants to have good benefits, it has something to do with the accumulation of each employee, so I feel at home in the unit, just like doing things for my family. In this way, my relationship with my colleagues is very harmonious, which has laid a good interpersonal relationship for me to achieve excellent results in my work.

Second, strengthen communication with customers and safeguard their interests.

As the account manager of the tobacco company, the most I contact every day is the cigarette retail customers. Without their support, everything I do is useless. After three years of running-in, I have established unbreakable affection and friendship with them. In fact, cigarettes, like medicines, are products monopolized by the state. Tobacco companies are licensed commercial wholesale enterprises. Although their system is different from that of general commercial wholesale enterprises, one thing is exactly the same, that is, the market they face, and the foothold of commercial wholesale enterprises is customers. So I must put their interests first and put myself in their shoes. The purpose of doing this is to make them loyal customers of our company. Take us as the first supplier of goods, consciously resist the impact of fake and shoddy cigarettes, better protect the health and interests of consumers, and at the same time create benefits for the company invisibly. When customers can get the maximum benefits, they will truly become the sales terminal of tobacco companies and provide sufficient network guarantee for the future sustainable development of tobacco companies.

In the past 20 years, with the further promotion of cigarette sales network, the job functions of our account manager are also changing; My relationship with cigarette customers has entered a new stage. I'm already familiar with them. I know exactly who likes to sell what cigarettes, who loves old brands, who loves new brands and who needs to replenish them every few days. I can also deal with some questions they ask in time and provide help. I am very familiar with personalized service and can use it freely. I left a copy of my mobile phone number for each customer, and they can contact me at any time if they have any questions. I will also call or visit in person to remind them of the situation of making up the position, and they are very grateful for it. They regard me as a bosom friend and tell me everything. In terms of cigarette brand adjustment, I also try my best to make cigarettes a household name and cigarettes will be broken. At present, farmers' income is still limited, and their consumption level is far lower than that of cities. Coupled with the large number of migrant workers, the consumption demand of four or five kinds of cigarettes in the rural market is relatively large, and because cigarette factories are also improving production efficiency, the output of five kinds of cigarettes is extremely small, which can not meet the consumption demand at all. During the sales visit, many customers and ordinary consumers raised this question and asked why there were no five types of cigarettes. I answered their questions one by one, and no matter how late it is, I will explain each question clearly until they are satisfied. These things seem trivial, but in fact they are not. Although there is a lot to say, it is a message to them and increases their trust in me and the tobacco company. If he doesn't explain clearly, he will think that the tobacco company deliberately refuses to give him cigarettes and cut off his financial resources, and he will turn to other places to seek supplies, which will cause instability to the future development of the tobacco company.

Because of my communication with customers, they all understand and support my work, and this harmonious relationship has also benefited me a lot. They gave me a lot of valuable demand information (for example, when my colleague Jong Li and I visited customers, cigarette customers told us at the first time that they saw someone selling fake cigarettes in our jurisdiction, and Jong Li and I found that customers had fake cigarettes in the market at the first time, and we also informed the competent authorities at the first time). Some customers directly refuse those illicit cigarettes of unknown origin, thinking that the cigarettes I ordered for him are real.

Third, be optimistic and confident about your work and develop a good attitude.

Self-confidence is the prerequisite for the success of seemingly impossible things. With self-confidence, there is the possibility of success, and optimism is an attitude towards work. If you regard work as pleasure and enjoyment, you will certainly get the greatest return from your work.

Since I entered the tobacco company, I have established a correct "outlook on life, world outlook and values" in my work, and I am full of confidence and optimism about the tasks assigned by the leaders and units. I can do what others can do and I can do what they can do well. I am no worse than them. As for the monthly task index, I am fully confident that it can be completed well because of my true feelings for customers and their strong support, and it is indeed the case. This kind of work achievement also makes me feel the joy of success. As the saying goes, the contented are always happy, and my happiness comes from the goal positioning with a low starting point. This positioning made me achieve one goal after another quickly, and it was the accumulation of one goal after another that received unexpected results, which also made me get more pleasure from it, and made me understand that there must be standards for self-realization of work tasks at work, even if there is a necessary gap with the actual goals, that is nothing. Realize it first, and then do something else. Therefore, adhering to a good attitude and optimistic and confident working attitude is also the guarantee for my achievements. Attitude is everything. As long as you work hard, there will be rewards in the end, and the results only represent the past. This achievement has my blood and sweat, and it is inseparable from the assistance of comrades and the strong cooperation of cigarette retail customers. This is the result of our joint efforts. Despite the achievements, there is still a big gap compared with advanced colleagues, and there is still room for efforts.

The year of 20** is a year of deepening the reform and restructuring of China's cigarette industry. With the steady development of cigarette business, as an account manager of a cigarette enterprise, I must keep up with the requirements of the times in thought, knowledge and action, or I will be eliminated. In order to be a qualified tobacco man, I keep telling myself "study, study and study again", and consciously cultivate a good environment that is diligent in learning and thinking. Contribute to the future sustainable development of tobacco companies.

Summary of Account Manager's Work 2 Time flies, and 20xx years have passed in a blink of an eye. During my one-year tenure as an account manager in xx Sub-branch, I worked hard and kept making progress, and at the same time my business level and ideology were greatly improved. The 20xx working scenario is now reported as follows:

I. Achievements made

In 20xx years, under the care and guidance of branch presidents and leaders, I became familiar with the new working environment in a short time. During my work, I seriously studied various financial laws and regulations, actively participated in various learning activities organized by banks, and constantly improved my theoretical quality and business skills. In the new working environment, work experience and marketing skills are lacking. In addition, the branch has newly established a foreign branch, so I have to increase the customer base first. In my work, I always strive for customers' support for our business, expand the number of my own customers, collect information and seek support through high-quality service and professionalism in a relatively short period of time, and successfully market a large number of high-quality customers and businesses such as xx Guijiu Trading Center, xx Power Industry Company and xx SME Service Center. Although my book contribution is not great at present, I have saved hundreds of millions of yuan in deposits and loans to prepare for the future. By the end of 65438+February, the accumulated personal deposits exceeded 10000 yuan, and the average daily deposits exceeded 10000 yuan, making new breakthroughs in payroll, ps merchants and notice deposits.

Two. Responsibility and mission

Since I became an account manager, I have deeply understood and felt the responsibility and mission of this position. The account manager is a business card for our bank to serve the public and a hub for customers to contact our bank. The way and manner of communication with customers represent the image of our bank. I always learn communication skills, master communication methods, and treat work with the attitude of "work is my career" and the way of running forward. Collect high-quality customer information from all aspects, keep abreast of customer trends, visit the bridge between customers, go down to enterprises and institutions, and go deep into customers. When there is no bus, take the bus, as always, rain or shine, and carry out daily maintenance for different customers, even leaving messages and greetings, which represents our bank's yearning for customers. Answer questions for customers enthusiastically and patiently, respond calmly to customers with simple gestures and friendly smiles, convey what I want to know to customers quickly and clearly, communicate well with customers and achieve good results, and win the general recognition of customers for my work. In the credit business, do a good job in pre-loan investigation, post-loan inspection and follow-up investigation, and submit the examination and filing materials in time. In 20xx years, accumulated loans of more than RMB xxxx were issued, and the loans of RMB XXXX million were paid off on time. None of the bad loans and bad credit occurred, and personal compliance work was realized while high-quality operating profits were obtained, ensuring the safety of credit funds.

Third, the existing problems

In the past year, although I made necessary achievements in all aspects, I also clearly saw my own shortcomings.

1, I don't study enough. In response to the deepening of financial reform and the diversification of market economy, how to master the latest financial information and the development trends of our city sometimes can't keep up with the pace.

2. We should tap the existing customer resources, select the best customers, improve the quantity and quality of customers, and enhance customers' greater contribution and loyalty to the bank.

3. It is to further overcome the impatience of youth, be down-to-earth, improve work initiative, do more and talk less, and improve yourself in practice. I am trying to correct the above shortcomings.

In the new year, I will make persistent efforts, pay more attention to the study and research of new laws and regulations, new business and new knowledge, improve my working methods, work hard, enhance my sense of service purpose, show great courage and pioneering spirit, consolidate my business foundation, work hard in a higher and further direction, and meet all kinds of difficulties in practical work with "new" work.

Summary of account manager's work for 3-20xx years, there are many things worth remembering for bank employees who are at the center of the reform wave, especially comrades who work in the position of account manager. At the beginning of the year, I competed for the post. In my own words, "This is the first time I have officially stepped onto the platform of work for many years", and I almost lost the election unexpectedly. Competition made me feel pressure from the beginning, that is, since then, my heart and myself have become more energetic. I will work hard and live up to my mission. He thinks so and does so. Over the past year, I have closely followed the pace of the leadership of the sub-branch in my work and completed all the work well around the work focus of the sub-branch. With wisdom and sweat, with actions and effects, the spirit of dedication and selfless dedication was demonstrated.

As of X, X, X, I have completed the new deposit task of xxxx million yuan, completed xx% of the plan, discounted X acceptance bills with the amount of xxxx million yuan, completed intermediary business income of xx million yuan, and completed personal deposit of XX million yuan. At the same time, I also successfully completed fund sales, credit card and debit card marketing, completed the online banking system of China Construction Bank, a power supply company, and assisted branches in the research and development and promotion of the real-time electricity bill collection and payment system.

First, customers are the first, and deposits are the center.

In my work, I always set up the concept of customer first, taking the customer's affairs as my own business, worrying about the customer's urgency and thinking about the customer's thoughts. In terms of working methods, I always achieve "three diligence", diligent in moving my legs, diligent in hands-on and diligent in thinking, so as to win the support of customers for our business. I can be a serious and responsible person in my work. He captured the information from a cryptic remark made by a company's financial staff, and gave timely feedback and followed it. Finally, nearly xxx million yuan of funds arrived at the beginning of the year, which achieved a "good start" and laid a good foundation for the bank to increase deposits.

In the process of serving customers, I am careful and inject brotherhood and friendship into my work, which makes the simple and boring service work colorful and truly embodies the concept of customer first. It must be a surprise for a customer to receive flowers from him on his birthday. If the customer receives interesting information from him when he is upset, he should temporarily put the unhappiness behind him and be grateful; When the customer is unfortunately lying in the hospital bed, he will see him running upstairs and downstairs after he is busy. Although everything is normal and simple, there are not many meticulous people like Chen Gang.

Second, "the needs of customers are my job"

I have been engaged in credit and deposit work in banks for more than ten years, and my ability to work independently is relatively comprehensive. With the needs of bank reform, my working ability and comprehensive quality have been greatly improved, and my business level and professional skills have also been updated and improved with the reform of CCB at various stages. In order to fulfill my mission and complete the tasks assigned by my superiors, I, as the account manager in charge of several key customers, responded to the difficult situation of increasing competition in the same industry, boldly explored ideas, established the idea of customer first, recruited different customers, adopted different working methods, and strived to provide customers with quality financial services. According to his self-understanding of work, it is "the needs of customers are my work".

Third, broaden your thinking, be brave in innovation and work creatively.

With the reform of China's economic system and financial system, the trend of customers choosing banks has been formed, and the competition among banks is becoming increasingly fierce. In terms of business development, you and I are both involved, striving for survival and development in the competition. How to serve key customers well plays a decisive role in the business development of our bank.

I think, as an excellent account manager, we should always pay attention to market research and market dynamics. Studying the market is to analyze the marketing environment, study customers under the premise of grasping the objective environment, understand the operation law of customers' funds through the study of customers, try to track customers' downstream funds to banks, realize the "monopoly control" of funds from the source, realize the internal circulation of funds and consolidate the financial strength of banks. This year, in one of his clients, the capital flow is relatively large. In order to make his own funds circulate in the body, he started from scratch, won the trust of the unit with high-quality service, and gradually found out the downstream units of the unit. After many door-to-door contacts, all the infrastructure funds allocated by the unit were opened in our bank. In addition, in July this year, when the municipal government asked the national treasury to receive and pay the budget unit account and transfer funds to commercial banks, he actively contacted the door and successfully retained a customer to open an account in our bank. The annual summary of bank account managers is another example. Taking health and fitness activities as a clue, developing table tennis and badminton activities with customers not only pushes the communication with customers to a deeper level, but also breaks the traditional public relations model, and has received very good results in the work. In September this year, during a friendly exchange of skills with the relevant personnel of a real estate company, I learned that the customer wanted to auction some of his properties, and his enterprising work made the auction money of xxx million yuan smoothly transferred to our bank.

I have a strong sense of professionalism and responsibility in my work. I am hardworking and enterprising. I'm never choosy, and I avoid the important. I can try my best to finish every job on time and with good quality. In his daily work, he always insists on high standards and strict demands on himself, taking the overall situation into account, regardless of gains and losses. In order to complete various tasks, he sacrificed his spare time, gave up weekends and holidays, and used all the time and opportunities to serve customers, make friends with customers and be friends that customers would like to associate with. After unremitting efforts, I handed in a satisfactory answer sheet in my 20xx years of work.

Account manager's work summary 4 I have really made a lot of progress this year. I feel that I have made progress in a stable direction many times. This was the case last year. As an account manager of a bank, I have a great responsibility. I also felt a lot of pressure this year, but I adjusted my mentality, always adhered to the correct attitude in my work and continued to play well. I also summed up my work this year.

At work, I always expect to create higher value and maintain the image of the bank. I also look forward to continuing to do a good job in the happy stage, managing every employee well, always implementing the principle of customer first, and ensuring the interests of customers at work. This is my salute as a customer. I believe that I can do all these things well, and I can't stick to a good attitude in everything. However, I prefer to do this well in my work. This is a professional quality that an account manager should have. I must adhere to a good working attitude. I should always pay attention to these. At this moment, including the future, these are all worth thinking about. I also believe that I have the ability to do this well.

Furthermore, as a manager, my words and deeds must be standardized, because I influence all employees. I also believe that in the next stage of work, I can continue to deal with these related work. As a manager, I must set an example. I have been implementing this principle for a year, and this is always the same. I also believe that I can continue to handle these details in the next stage of my work. Continue to do a good job in related fields. I believe I can do a good job, and constantly improve the quality of service with the interests of customers as the center. Sometimes the job of a bank is to serve. In the new year, I will definitely continue to implement the relevant regulations, improve the overall business level, be a qualified and excellent account manager, and contribute to the perfect tomorrow of our xx Bank.

Although the past year has passed, I must continue to implement my work, continue to deal with the next stage of work, and do everything well in my daily work as a manager. I must be more cautious about my work, ensure that the interests of every customer of our bank can be maximized, and continue to improve in the current work. Not everything can be ignored in work. Some things should be taken seriously. Looking back on my work in the past year, I have many feelings. In the future, I will make persistent efforts and adhere to the fine tradition of our bank, so that everyone can feel the joy of working and create more value for the bank.

Summary of Account Manager's Work 5. With the joint efforts of all employees, xx Bank of our bank successfully completed its work target this year. As an account manager in the bank, I naturally feel particularly excited at this time. Naturally, I have to thank the leaders for their guidance in order to achieve such good results. Otherwise, how can I find a suitable path in my work? Looking back on the whole year's customer service work, I feel that I have gradually assumed my due responsibilities in this position, and my work performance has been greatly improved compared with last year. On New Year's Eve, I summarized my work for one year as follows:

Although our bank is not in the city, there are still many people to deal with every day, which requires me to vigorously develop potential high-quality customers. How to develop customer groups is the difficulty and focus of my work. This job requires me to have a high knowledge of banking and a good working attitude. I know very well that the premise of doing my job well is to integrate into the masses, feel the needs of customers, understand their real thoughts, and then supply and recommend different services to them according to their needs. Since the end of this year, I have provided professional services to more than 1000 customers, including introducing storage, purchasing funds and anti-fraud knowledge. At the moment, everyone actually values money, but how to give money safely and reasonably is still a problem, so my responsibility is still relatively heavy. If I can do this job well, my personal performance will definitely be greatly improved.

During this year, I strictly followed the rules and regulations of the bank and complied with all requirements. I have never made any major mistakes in my work. I put most of my energy into developing customers. I not only strengthened the contact with the old customers of the bank, but also developed many potential customers. Through my efforts, I have successfully made more people choose our bank and made customers willing to hand over more funds to our bank for management and control. Although I have obviously improved my work performance, I know that I can never be arrogant, so I always pay attention to tempering my own thoughts. Because I work hard, I haven't received any complaints from customers all year round, which was hard to see in previous years. Perhaps this also proves that my work has really improved a lot.

In the new year, I will continue to adhere to the current working status, devote more thoughts to serving the people, and strive to make more people choose our bank and believe in Ren Woxing!