Qunar. com Com booked a plane ticket from Xiamen to Zhengzhou under the wrong name. What about Shandong Airlines?

Booking a plane ticket online, wrong name.

First, you and the airport are both responsible for misnaming;

1, the wrong number itself is your fault;

2. The ticket was registered in real-name registration system, and the name and ID number did not match, so the reservation could not be completed.

Second, the round-trip ticket you booked may be a discount ticket, but it may be a full-price ticket when it is refunded. If it is the wrong ticket, this calculation can be justified.

Third, you refer to the basic village rules and regulations for civil aviation ticket purchase;

Refund: Passengers (otherwise stipulated by group travelers) who voluntarily refund their tickets should provide their valid identity documents in addition to their valid tickets:

(1) If a passenger requests a refund within 24 hours or 2 hours before the scheduled departure time of the flight, he shall pay a refund fee of 10% of the passenger fare; If you request a refund within two hours before the scheduled departure time of the flight, you need to pay a refund fee of 20% of the passenger fare; If you ask for a refund after the scheduled departure time of the flight, it will be considered as a missed flight.

(2) Passengers with return tickets or return tickets who request a refund shall be handled in accordance with the above provisions.

(3) Passengers who request a refund with baby tickets are exempt from the refund fee.

(4) A passenger who holds an indefinite ticket and requests a refund shall go through the refund formalities at the original place of purchase within the validity period of the ticket. Refund of time tickets is only handled at the ticket office of the carrier or its sales agent at the place of issue, the place of flight origin and the place of travel termination.