How does the housing provident fund management center realize a comprehensive customer service platform integrating telephone, network and SMS?

At present, there are many mature solution providers in the call center which integrates telephone, network and SMS.

There are two main types: one is call-oriented, that is, converting the network and short messages into a virtual call processing;

The other is event-based processing, that is, all types of requests are treated as one event.

The former is dominated by PBX providers, while the latter is dominated by general software developers.

The specific business and choice are very different, and different positioning and scale will affect the choice of scheme. Even the investment of the same scale can range from hundreds of thousands to tens of millions.

The detailed technology cannot be explained clearly in a few words. I suggest you contact several manufacturers to get a preliminary understanding, or you can go to CTI forum to learn the basic knowledge, which is helpful for your future choice.