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Friends who are forced to charge SMS fees for their mobile phones teach you how to deal with it.

The short message service of China Mobile started in 2000, and then it grew geometrically. Many SPs use ubiquitous SMS carriers to cheat consumers by charging. SP is the abbreviation of SERVICEPROVIDER, which means service provider, especially the service and content provider of mobile phone network.

The capital investment for SP is not large. As long as you buy a server, a switch, install a broadband, and find a few people, an SP company can operate. Last year's SP forum widely circulated a question, "How did I become an SP company with tens of thousands of dollars and make a profit?" ? "The story. With the rapid increase in the number of SP, problems also appear. Some SPs are eager to "get rich", and various means of infringing on users' rights and interests emerge one after another. Such as price increase, unreasonable charges, advertising messages, setting the threshold for users to unsubscribe from SMS services, inaccurate billing, and setting charging traps for some SP services. What is even more unacceptable is that some websites will actively send such information to users, and users will be deducted for no reason, or they can't unsubscribe after applying for a certain function.

I believe that we have encountered such a problem around us or ourselves, and we were forced to charge a short message fee, because the amount was not large, ranging from ten yuan to tens of yuan. We complained about China Mobile, but it was not resolved in the end. The best we can do is promise not to charge any more next month, because there are only a dozen dollars, so many users are too lazy to pursue it again and drop it. As everyone knows, this is exactly what SP and China Mobile want. Consumers in China are ready to help others. A person cheated a dozen or dozens of yuan, and the absolute amount was huge. Some consumers will ask: how can you spend your time and energy on these ten or dozens of dollars? Then I'll tell you, if you don't pursue it this time, you are conniving at them, and you will be cheated and killed in the near future. Don't believe me! Let me tell you how to deal with these harmful people:

First of all, don't send any short messages to strange numbers, especially numbers starting with 0, and don't touch any such websites. Don't click their messages. Once you touch them, you can't get away! If you do this, when you find that there is an information fee of * * * yuan in your phone bill for a certain month, you can print out the details of the call, find out which number charged you for your short message, and don't worry after making sure that the other party charges you improperly. I'll tell you how to treat them:

If you are in the business hall of China Mobile, don't say anything to those people. The staff will ask you to call 1860 to report. 1860 is owned by China Mobile, and China Mobile has a commission in collecting information fees. You report to them, they will say, record it first and then check it. Finally, there was no result. I am very angry with you! 1860 or let you send five zeros to unsubscribe, don't be fooled by them! You didn't order at all. Why did you unsubscribe? You send five "0" s to admit that you have booked it, and you will never know it again! Letting you send five "0s" is a fixed routine for China Mobile to handle customer complaints. Everyone in 1860 has been trained in this chapter.

In short, don't call the staff of China Mobile Business Office, and don't call 1860. Go home or office immediately and write this down. If you don't like writing, just write down the situation and call your local 123 15 or consumer associations, many cities 123 18. You briefly introduce the situation on the phone, and the Consumers Association will let you take a trip with a complaint letter, so you must go-you will receive unexpected returns on this trip!

When you go to the Consumers Association, they will send you a letter asking you to go to a local department or individual of China Mobile Communications, because SMS charging is one of the three major complaints received by 123 15, and 12365438 will attach great importance to it. They have handled many such complaints, so they know exactly which department and person you should go to China Mobile. They are much more active, so they have to be taken seriously. There is no need to say anything to them when we get there. Submit this letter, don't expect them to reply to you. They will definitely say "let's go and have a look". Don't waste time with them, don't give them a good face, turn around and leave.

I tell you, the relevant SP service providers will contact you soon, they will tell you that there is something wrong with the database, and they will give you a refund. If they extort 10 yuan from you, they will say that they will refund you 10 yuan as soon as possible. Note: Don't promise at this time. You spent time and energy suing China Mobile. How can I do without compensation? Although 500 yuan and 1000 yuan claim, but allow 24 hours to reply! Note: there must be a time limit, these people will delay the most! Don't listen to these people's nice voices and good manners. If you don't sue him, see if they will ignore you! How many people did they cheat? How many people defend their rights like you? How much black-hearted money they made! So don't pity them, answer them: If I'm not satisfied, I'll sue China Mobile! Note: Be sure to tell China Mobile, because you are a user of China Mobile! Your money goes to China Mobile, and SP makes money through China Mobile. They are not afraid of consumers, they are afraid of China Mobile, and China Mobile has to reply to the Consumers Association.

Finally, this is my personal experience: they will bargain with you again. You don't want to compromise. Tell them that if they bargain again, they will increase their compensation. They will agree to your request. Don't meet them, let them deposit the phone bill in your mobile phone and then inform you. If you want to verify the account number, you can reply that they can no longer sue China Mobile.

Finally, one more thing: don't be afraid of trouble. Foreign consumers are richer than us, and people will sue for a little money. We are the parents of China Mobile. When have they ever respected their parents? All we need is to write a letter of complaint, and don't indulge those who harm others and do not benefit themselves! In addition, if it is more convenient for you to go to the local communications administration, you can also go there to complain, in the same way as the result.