How many days will it take to get the account? The refund was successful at the high-speed railway station window. What should I do if the money doesn't arrive?

In general, it will be received within 15 working days.

Whether you exchange paper tickets or go through the refund procedures online or at the refund window of the station, as long as the tickets are paid by bank cards, the refund amount will be returned to the bank card used when purchasing tickets according to the regulations of the issuing bank.

Ticket collection time:

The arrival time of the ticket shall be subject to the regulations of the issuing bank of the bank card used to purchase the ticket, and the regulations of the return time of different banks are different. Please consult the issuing bank for details, subject to the issuing bank's reply.

Log on to the website to inquire about the corresponding questions and tips in "Frequently Asked Questions on Online Ticket Purchase", click the attachment, download the form, fill in the relevant contents correctly, and send the form as an attachment to kyfw @ 12306.cn, 12306, which will be verified as soon as possible, and the deducted money will be returned to your bank card according to the bank regulations.