How about the pioneer mattress? Much money

Pioneer furniture service really can't keep up! ! ! ! ! ! Never buy pioneer furniture and mattresses! ! ! !

I'm from Shandong province. I don't know if the pioneer has a good reputation in Chengdu, but I'm hurt.

I bought a pioneer set of furniture when I got married in May last year. Because I worked in a foreign country, I hardly used it. As a result, I found that one side of the mattress was broken at the beginning of this year (I carefully changed the angle and surface regularly according to the instructions), which is still not often used. So I looked for the specialty store at that time (March and April), and when I found it closed, I called Chengdu. The answer was that it could be replaced, but the freight was split equally, and the old cushion had to be returned. We agreed, but we never received it. I called the salesman in charge of Shandong and changed it (June and July) and looked for it immediately. It was pointed out to the mattress factory, but it turned out that the freight was fully borne, and the old mattress could not be shipped back. Oh, gosh, it was already November, but when I asked about the freight alone, it was 4 meters. What made me even more angry was that the mattress was bought at 1 meters, and I wanted to send it to me at 4 meters. Did I say it was the kind I bought? Say check again.,,,, It's not over yet.

what should I do? Such manufacturers make me laugh and cry.

During the contact with the sales staff, he asked me, "How are the other furniture you used?" At that time, I wondered, when I came home, there were some flaws and looseness.

The attitude of his family's sales was all that kind of behavior, but they just didn't do anything. The attitude of the girls in the mattress factory was good. But on the whole, the pioneer gave me the feeling that I was cheated. It doesn't feel like CCTV's products on the list at all. During the eight-month negotiation, they didn't take the initiative to call me-although they never called after saying "We'll call you again" every time-which was very hurt.

What happened:

The coordination process of mattress replacement was really a long time, and it was really painful to recall. It was sad to look at the phone number records on the calendar.

pioneer furniture was purchased in April, 24. The total purchase price of pioneer's wardrobe, bed, mattress, bedside table, dressing table and TV cabinet was more than 62 yuan, and the detailed price details will be supplemented later (I work in other places, and the documents are at home). At that time, I had no money when I got married, but I still wanted to buy a product on the central list. The quality of the product should be assured. As the saying goes, "It's expensive to buy, but it's cheap to use". As a result, I found it was still a little fooled. At that time, the seller said that the pioneer's furniture was so good that it could be replaced in one year and guaranteed for life, and it also provided free disassembly. At that time, I used my bank card to buy furniture, and asked us for a 1% handling fee (who told me to insist on using the card at that time, they said that the handling fee would be borne by us). After a week, the goods were delivered home, and the master in charge of disassembly was not a precursor professional at all, but the master's craftsmanship and attitude were very good, saying that the money for furniture installation was charged separately according to the piece and appearance, and the expenses were borne by the seller. After the furniture was installed, the pioneer seller in Tai 'an withdrew from the historical stage and did not call back.

the present situation of furniture after one year's use:

1. Mattress (specification: 18cm×22cm, price: more than 1 yuan, single brown surface): there are three palm-sized concave surfaces on the brown surface, and it is suspected that the springs inside are misplaced or broken (the corresponding soft surfaces are also a little concave), and there are many small areas on the brown surface that are soft.

2. Bed body: the legs at the end of the bed are obviously inclined inward. I'll take a closer look at the rest at the weekend and make up for it later.

3. Dresser: I'm leaning against the board. I'm worried. I don't know if it's like this. This thing is purely a decoration. I don't even have time to use it. I just put something in the drawer, and the drawer is only opened once a month on average.

3. TV cabinet: The drawer on the right always touches the stainless steel bracket, which was installed when it arrived, so it should be a congenital defect.

4. Wardrobe (5 opens the door, heightens it): This is the thing that is second only to the bed, and it is often used, so the frequency of opening the door is only 2-3 times a week. The door is loose, the partition is loose, and there is also looseness between cabinets.

What surprises me is that neither my husband nor I are fat, and there is a place where the mattress is broken, so we all change the position and face regularly in strict accordance with the instructions. Depressed

According to the conservative time, I calculated the mattress replacement I contacted in April this year, because at that time, I thought that the manufacturer should be able to replace the mattress before the expiration of one year. First of all, I called the Pioneer Furniture Store in Tai 'an East Asia Mall, and the other party said that it was not Pioneer Furniture. So I went to the 3rd floor of the original site of East Asia Furniture on the weekend and found that it was really gone. When asked, I quit. So I went online to inquire about the pioneer's website xianqu.com/main.htm; Xianqu.com/index1.asp, two websites, fortunately, the phone numbers provided are the same. Up to now, my husband and I have called for this matter as many as 6 times. The first online calls were 288391987 and 981, and I gave the pioneer Shandong sales representative Mr. Zhang's mobile phone number 137****6831, which reflected the problem of the mattress. He said that he could change it, and then asked, "Is it okay to use other furniture?" I said, "At least it's better than a mattress." He said that in Hebei, he asked us to send him an "invoice" (actually a receipt certificate) and do it (later, he asked us to fax another one when he returned to Chengdu). Then the solution was to give us a new one, and then let us mail the broken mattress to him, with the cost shared by both parties. He said that when mailing, the transportation company would pay first and then transport it, and then the freight would be tens of dollars. I said it was ok. Leave our address so that we can get ready to receive the goods. We happily thought: Yes, it took a long time to negotiate (it should be June and July at this time), but we still solved it, just waited and waited, and we didn't receive it after a month. We contacted Mr. Zhang's mobile phone and stopped it, knocking down the company's 987 to say that the annual meeting would be held, so the sales representative stopped it because of the high phone bill in different places (we understand this). Let's contact him again later and call the original mobile phone number. Ok, we just called and called, but it stopped working for a month, and then we called 987, saying that they didn't know. Finally, we had to call 28114 and checked the other telephone numbers of Pioneer, 8391982, 983 and 989. Finally, a beautiful girl told me that Mr. Zhang, the sales representative in Shandong, had stopped working and asked me to contact the new sales representative, Mr. Liu, at 137 * * *. Ok, make some contact. Mr. Liu is more careful to say that he doesn't know the specific things, but he knows that there is such a thing (you said that everyone knows about this, but you haven't contacted us yet, and they all know my husband's mobile phone, landline and home phone, and the more I think about it, the more angry I am), but you have to make some comments to confirm this matter. I didn't call back a message after a few days. Let's do some business again. Liu said "I sent it" and I said "I didn't receive it, so the consignment company won't run away." Liu said, "Look it up." I said, "Which transportation company?" He said, "I don't know." I said, "How can I check? We haven't received any bills of lading." Liu said, "Confirm again." I'm dizzy. As a result, we called again. Liu said that the specific matter should be addressed to Miss Wang, the person in charge of the mattress factory. The phone number was 8463468, and my husband called to ask, saying that it had not been sent yet. I called, and it was a sister (not Miss Wang) who answered the phone. I explained the reason and asked what happened. My sister said that we couldn't find a direct shipping company from Chengdu to Tai 'an. Let's look for it, saying that Chengdu couldn't find it. I checked online and found that there was a "Golden Bridge" in Chengdu, and I sent a message to my sister. My sister left our address and said that she would send it to us if she got in touch. I waited again, but I didn't receive it two weeks later, and I called again. My sister said that the freight was too high to pay, and it was more than 4 yuan, which was almost the price of a mattress (Oh, my god, we bought more than 1 yuan). Didn't I say tens of yuan? She said that the expenses were paid by us, and I said, "No, Manager Zhang's answer is that he is responsible for the transportation expenses to Tai 'an and we are responsible for the transportation expenses to Chengdu". At this time, I heard my sister say in Sichuan that "Sister Wang * * * * * * is calling again * * * * *". The other party replied, "* * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * My sister said, "Sorry, let's call you back after asking." I said, "All right, I'll wait for your call." Here are two things to declare. 1. My sister said, "Call you back" N times, but she didn't call me on her own initiative. I called her. Since we were directed to the mattress factory, the sales representative Liu has never heard from us. I was puzzled when I put the phone down. The mattress we bought was more than 1, yuan, and my sister said it was 4 yuan. I was not at ease. I contacted my husband and he said it was better to make sure, not to spend 4 yuan, and get a cheaper one. I called again, and I said, "Is it the kind we bought? We bought more than 1, yuan. How can we be sent 4 yuan?" My sister replied, "yes, is the price tag 128?" That's more than 4, and pioneers only make two kinds of mattresses here. "I said," We bought them with one side brown and one side spring, pure cotton surface and light green, and bought them for more than 1. " My sister said doubtfully, "Tell us it's 4, so I'll ask again." I said, "Don't make a mistake, be sure." Fortunately, I received a phone call from the mattress factory for the first time that day. It was Miss Wang's. She said, "We have made it clear that there are more than 1, mattresses, and we will make you a new one with a price of 1,28, so that all the transportation costs will be borne by you. We will give you the broken mattress, and we will deliver it immediately when you find the shipping company." At this point, I had to answer, "Well, I'll call you back when I get in touch. It's no use asking for a broken mattress." She said, "It can be delivered at any time." It was already the end of October. Hearing the tone of this sentence, I always have another feeling that they will still send us that 4 mattress, just changing the soup without changing the medicine. So far, we haven't contacted a suitable shipping company, and friends have asked for help and relatives have paid attention, but the pioneer has been waiting and there is no phone call.

Through dealing with Pioneer Furniture for more than half a year, I found many problems with them:

1. There is no special telephone for after-sales service, and the after-sales telephone provided on the website is only for Chengdu, but not for other regions, so you have no way to reflect your problems and can only contact the ever-changing regional sales representative.

2, there is no after-sales guarantee, with the store * * * survival. They will let you solve all the transportation expenses yourself on the grounds that the store is cancelled.

3. Without the credit of the products listed by CCTV, I have never said "sorry" to the negligent service from beginning to end, which is far worse than Haier. This month, I left a message to Haier on the Internet, saying how to buy an air conditioner for a year and didn't see you do maintenance? People immediately called me within 2 days as promised, kept saying "I'm sorry", immediately came over for free maintenance, and accepted my suggestion.

to sum up, I think that in the whole process of coordination, we are compromising and coordinating, while Pioneer Furniture is only passively coordinating and pushing it around, which makes me very sad. I have already made preparations to sue it in Chengdu Consumers Association, and the materials will be ready at the weekend. Wait and see.