How to collect debt when you meet your peers?

Dunning should be straightforward. Debunking is not a shameful thing, and there are no clever words. The most effective way is to say what you have to say directly, and never say sorry or make detours.

Before taking action, find out what caused the delinquency. Is it negligence, dissatisfaction with the product, financial constraints or intentionality? Different collection strategies should be adopted for different situations.

Go directly to the initial contact. Don't let customers push each other to lead the way.

Don’t take drastic actions. It is not advisable to get angry during collection and then find ways to vent your anger, or even take drastic actions. Once the reputation is torn, customers may continue to rely on you, and it will become increasingly difficult to collect payment.

Don’t be afraid of losing customers due to reminders. Payment is due, of course. The fear of causing customer displeasure or losing customers due to reminders will only make customers push for more and encourage this bad habit. In fact, as long as the skills are used correctly, you can use payment collection as an opportunity to communicate with customers. Of course, if the customer insists on not paying, what big deal will it be if you lose the customer?