Manager's annual work summary

Manager's annual work summary (5 selected articles)

Before we knew it, we realized that our efforts were over. Looking back on my past work, I feel very fulfilled and have gained a lot. I need to write a work summary carefully. How to write a work summary to give full play to its role? The following is a summary of the manager's annual work I compiled for you (5 selected articles). Welcome to read, I hope you will like it.

Manager's annual work summary 1 20xx year is coming to an end, and we have to step into a new beginning. Looking back on the coming year, I carefully analyzed myself, combined with the actual work on site, gave full play to my advantages and improved my shortcomings. I have been working in East China for more than two years since 20xx. In the past two years, I have been abiding by the rules and regulations of my enterprise and project department, actively obeying the work arrangements of the leaders, earnestly completing various tasks and safeguarding the collective honor. Actively demand ideological progress and respond to the call of the unit; At work, I work hard, earnestly study relevant professional knowledge and skills, and constantly enrich and improve myself.

In the construction site management of Renhe Lanwan and Jinhewan, I stick to my post and urge the site project manager to never relax on the quality, safety and progress of the project. Deal with the problems found in time, and report to the leaders of the engineering department in time if there are any major problems, so as to better deal with the problems in time and make the project go smoothly, and at the same time do a good job of coordination among all parties to ensure the orderly progress of the project. Among them, the Renhe Blue Bay Project has reached the later stage, and the materials of all parties should be strictly controlled, and a complete ledger should be established, leaving no gaps to ensure timely follow-up of the work. There are many difficulties in the management of Jinhewan project, so follow up in time, leave no dead ends, always pay attention to the progress of the work, think of the project, try to do practical things, do not talk about it, and do not slack off.

20xx is a year of numerous development projects of our company, a year of continuous development of our company, and a year of growth of our engineering department. The knowledge and experience gained in this year's work are summarized as follows:

A, engineering construction safety control

Since the project started in 20xx, with the strong support of all parties, the project department has adhered to the policy of "safety first, prevention first and comprehensive treatment", and formulated the management objectives of the project department's safety production according to the safety management objectives of relevant departments, companies and Party A's project department. Focusing on the principle of "safety development, prevention first and people first", we will deepen the management of hidden dangers, strengthen basic management, and clarify and implement the safety responsibility system; Strengthen safety education and training, improve the safety awareness of all staff, overcome paralysis, luck and war-weariness, ensure safety production investment, establish a long-term mechanism for safety production, and ensure safe and civilized construction.

Second, the engineering construction quality control

Adhere to the "hundred-year plan, quality first", do a good job in prenatal, mid-term and postpartum three links, and do a good job in quality control. Firmly grasp the basic principles of construction quality control and adhere to the principle of "quality first, customer first"; Adhere to people-oriented; Adhere to prevention first; Adhere to "quality standards, strict inspection, and everything speaks with data"; Implement scientific, fair and law-abiding professional norms. In view of the factors affecting the quality of construction projects, we should strengthen the management and control of all aspects of human resources machines in the construction process, strengthen the management of civilized construction, take effective measures to strictly control according to the engineering environment, especially the construction site, establish a civilized construction and civilized production environment, and create good conditions for ensuring quality.

I am strict with myself in 20xx, mainly starting from the following points:

First, political thoughts always pay attention to the development of enterprises, firmly believe that enterprises will continue to grow and develop, and are full of enthusiasm and expectation for the future of enterprises; Be strict with yourself, consciously accept the supervision and help of colleagues, and persistently overcome your own shortcomings and make up for your own shortcomings. I will start from doing my own job and daily work, starting from me, starting from now, starting from the little things around me, doing my best in my job, making unremitting efforts and making achievements. I will constantly improve my job skills, strive to master all kinds of professional knowledge, and do my job in a down-to-earth manner.

Second, work attitude, whether at work or in life, I have always believed that no pains, no gains, so I have been working hard, studying hard and working hard; Treat every job correctly and seriously, work hard and attend on time; Be able to carry out every work in an orderly way, plan ahead and finish it on time, and then constantly summarize the methods to streamline the workflow. Because I was sent to work in the grass-roots project department, the whole project was long, the traffic was extremely inconvenient and the weather environment was very poor. Sometimes I just go back and forth several times a day on the construction site, but I am not afraid of hardship and fatigue. I study professional knowledge seriously, combine theory with practice seriously, and carefully handle every pass for the company; Carry forward the spirit of continuous work and hard struggle of our construction personnel.

Three. Responsibilities: Strictly implement the relevant enterprise standards and national norms, conscientiously do a good job in safety management and quality management of engineering projects, strictly implement the enterprise safety production system and quality management system in the process of work, and put an end to safety accidents and quality accidents. From materials to finished product protection, from sub-projects to single projects, every link is carefully checked, bearing in mind their responsibilities to ensure the smooth progress of the work.

Working in the grass-roots project department, I summarized four points: 1, carrying out the enterprise policy, 2, implementing the safety and quality objectives, 3, observing the enterprise rules and regulations, 4, serving the construction site wholeheartedly; This is also the reason why I learned more professional knowledge at the construction site. What enterprises give us is to constantly improve and summarize ourselves, to improve and enrich ourselves from different angles and platforms, to raise awareness and enrich our lives. Enterprises have given us a lot. In return, we will contribute to the development and growth of the enterprise and the future of the enterprise.

In 20xx, with the care and support of leaders and colleagues, all the projects went smoothly, and I also made some achievements. There are still many shortcomings in the work done. Please criticize and correct me. As a technician, I will study professional knowledge and relevant laws and regulations harder. "It's hard to understand on paper, but I don't know how to do it", integrating theory with practice, learning theory in practice and improving business level; Much better. Serve the engineering technology. As a construction manager, I will study management knowledge harder. Think more when something goes wrong, improve your management level and better serve the project management. Strive to do better in 20xx.

Our engineering department is a collective with united efforts. Unity is strength, and struggle is wealth. It is because of our unity and efforts that our tomorrow will be more brilliant.

Finally, I hope our unit will be more brilliant in the coming year; I hope that the engineering department can successfully complete the task in the safety management of construction projects next year, ensure the smooth progress of the work, hand over satisfactory answers for the company and hand over safe projects for residents.

Summary of management's annual work 2. I have been in xx company for 3 years. Looking back, I feel nervous, helpless and happy. In xx company, I experienced the transformation from business representative to office and then to business manager. Thank you for your cultivation and trust. The work in 20xx and the work plan for next year are summarized as follows to guide the future work.

I. Personal summary

1, personal work

In xx month, XX year, I was appointed as the sales manager. In personal work, due to the increase in daily work and coordination with departments, the number of visits to the community in daily life has decreased, and the actual and real situation of the community has not been seriously understood, and the authenticity of the feedback to the community has not been mastered, resulting in the distortion of the returned information. Another embodiment is that in some specific personal business development, the in-depth analysis of the return visit of new customers and the maintenance of old customers are not detailed enough. The analysis of competitors' products is not deep enough, and the understanding of market situation is not active enough.

2. Internal management oversight of the business department.

Professional training and extra-curricular knowledge of business department personnel are not in place: although the business representatives who joined the company were systematically trained in the early stage, the subsequent professional training was not done well, which led to the business representatives knowing everything you said (because they were trained) and not knowing what you said (because he forgot), so continuous learning and training will be a major focus of the later work. Strengthen the construction of professional training and evaluation.

Narrow business information channels and insufficient market expansion capacity: our business volume has not developed greatly, which reflects the shortcomings of our business expansion: limited information scope, single and narrow channels and lack of standardized management; Information screening is arbitrary, tracking means is simple, and there is no systematic planning; The market development ideas are not broad, the means are not rich, the individual combat ability is not strong, and the comprehensive skills need to be improved.

3. Customer service center

The reception at the front desk is not serious enough for customers, which leads to the customers' first impression is not deep: the reception at the front desk is not professional enough, and the company culture is not well understood, and the early guidance for customers is not in place, which leads to the customers' insufficient understanding of the company brand, brand trust and brand added value. For example: the company's founding time, honors won, company strength, company's awareness in the current market, unfamiliar brands, etc.

The maintenance of old customers lags behind, which leads to the decline of the recommendation rate of old customers. Cultivating the loyalty of an old customer is a magic weapon for the long-term development of an enterprise. The difficulty and cost of developing a new customer is greater than maintaining the repeated purchasing power and recommendation rate of old customers. And often we ignore this point, which leads to a great discount on the recommendation rate of customers. Strictly control the quality during the construction process, and actively and properly maintain after-sales. Daily maintenance should be done for old customers, such as: daily blessing SMS, weather reminder, holiday greeting card and other details marketing, maintaining the relationship between old customers and the company, and also getting the model house of old customers in the first time.

Two. 20xx work plan

At the end of 20xx, General Manager xx put forward the "xx strategy" xx package and xx package, and through learning from professional teachers, he took the lead in launching this decision in the whole market. According to the general idea of xx in the market, it should be feasible, and we should go all out to make this package plan in 20xx. The specific work business plan is as follows:

1, pay attention to the construction of enterprise talents and enhance the competitiveness of enterprises.

The division plans to establish and improve the performance appraisal system, compile and improve the xx manual, initially form the incentive mechanism of the division, and strive to form a "fair and just, recruiting talents, giving full play to their talents, being able to go up and down, and full of vitality" employment mechanism. In 20xx, * * * Company attracted many talents, initially realized the talent strategy of "attracting talents and retaining talents", and gradually improved the competitiveness of enterprises. The staff of the Division should adopt the system of scouring the sand with big waves, leave all the gold for us to use, formulate perfect corporate brand culture rhetoric, strengthen the reception at the front desk and the study of all the staff of the Division, so that the brand value of the company can be fully reflected in the daily reception. Firstly, cultivate employees' loyalty to the enterprise, and then cultivate customers' loyalty with customers' passion and love for the company.

2, rational use of business resources, strengthen the awareness of supporting services.

In order to better serve customers and improve the signing rate of customers, the customer service center plans to formulate a customer management system. According to the actual situation of new and old customers and the characteristics of the project, the design department will give professional advice and corresponding services from different styles of designer arrangement, design scheme and project manager arrangement, so that every detail will fully satisfy customers.

3. Take management as the core, integrate resources and implement a comprehensive marketing model.

According to the positioning of the company and xx's "XX strategy", we should adopt more flexible, effective and pragmatic measures, more scientific management, better service, change the operating mechanism, optimize the workflow, strengthen service awareness, broaden our horizons, and make the double-package products start in the market.

4. Implement education and training.

After supplementing the system of establishing rules and regulations, we should pay close attention to education and training through early meetings and training courses, so as to qualitatively improve employees' concept of doing things according to the system and obeying the law. In this way, all employees can complete the task with enthusiasm and hard work after receiving the task.

Manager's annual work summary 3 1 year working time is very fast. As a manager, I reviewed my past work, where there were some improvements and some problems were happening. Since I took office, I have been very concerned about everything I manage. I am a person with high requirements for work. I usually pay attention to details in my work and deal with problems seriously. I must not relax. In this process, I am still growing step by step. As a manager, I also hope to improve my personal ability. Of course, I need to deal with these things now. I hope to accept more tests and sharpen myself in my work. As a manager, I should have excellent professional quality, and I will summarize my work in the past year.

I. Management

I have a high demand for details, which is also a habit I developed in the past. Over the past year, my team of more than 20 people has always attached great importance to a group of people in the company. I am under great pressure, but because of this, I also have great motivation. This is mutual. In this process, I still hope to accumulate experience. As a manager, I strive to improve my management ability and experience some details in my work. Or my own execution ability is related to the details of the later work. I believe that only by accumulating in this process can I gain more. Now I feel very useful. Whether it is study or work experience, I have been nervous for a year. The direct way to accumulate work experience is through work accumulation. From the manager's point of view, I need to continue to strengthen this year. Although I am strict with the work of employees, it is also for the company, for work, no matter what company I am in.

Second, the work.

Personally, I still focus on seriousness and study in my work. Although I am a manager, I often face many problems. Seriously is the first point. In the past year, I worked hard to improve myself. I know that only when these things are perfected will it be an improvement. Of course, I also hope to fully realize my value. A person needs to excel in the company to become a manager. I can realize this in my position. For me, there are still many things waiting for me to discover and try to improve my ability. I think I am a hard worker in my daily work, but there are still many places that need to be contacted and improved. In this process, I can only accumulate experience. At the end of one year, I have been in office for two years now. I will continue to think about these things carefully and be a better manager.

Annual work summary of management personnel 4. Organize disassembly and 1-3# boiler. In the process of demolition, strict implementation of the scope of demolition and timely handling of emergencies not only ensured the speed of demolition, but also ensured the interests of the company. At the same time, the safety supervision of the demolition site was strengthened, and no harm was caused to equipment and personnel.

Seriously organize the investigation of potential safety hazards and anti-violation work. Through the 100-day safety competition, safety and health inspection, safety inspection organized by higher authorities, and workshop safety self-inspection and self-correction activities, potential safety hazards were rectified in time, and the investigation and punishment of violations was intensified. Throughout the year, * * * inspected violations for 92 times, and there was no ticket for investigation and punishment 1 time.

Re-determined and standardized the record management of the production workshop. For some time, the workshop did not pay attention to record management, and the supervision and assessment by the regulatory authorities were weak, which had a negative impact on production management. Through a series of measures in the second half of the year, the filing management was basically on the right track. In February/kloc-0, the local power plant safety civilization inspection team also fully affirmed our company's data preparation work.

Organized the comprehensive acceptance of the technical transformation and capacity expansion project of the East Plant. 1February, organized eight majors of boiler, steam turbine, electricity, fuel, chemical water, thermal engineering, safety and civil engineering to conduct a comprehensive acceptance of equipment installation and equipment performance within the scope of relevant technical transformation projects, gave practical affirmation to the project construction, found out the existing equipment defects and problems, and put forward rectification suggestions.

existing problems

Restricted by the coal market and capital, the annual power generation of 20xx has not been greatly improved, and the west factory area has declined. Generally speaking, although the economic and technical indicators are better than last year, the coal consumption rate, steam production rate and auxiliary power consumption rate of the West Plant are not as good as those of the xx Plant due to the reduction of power generation in xx, while the East Plant has not fully exerted its advantages of high efficiency and energy saving due to the late completion of the unit and many equipment problems, and the East Plant has made little contribution to the annual economic aggregate.

Summary of Annual Work of Managers Since 5 xx years ago, under the correct leadership of the Municipal Party Committee and the Municipal Government and the strong guidance of the Municipal Emergency Office, the emergency management work of our bureau has been closely organized and coordinated around the overall situation of the city's cultural radio, film and television press and publication, and the decision-making arrangements of the municipal emergency management leading group and the provincial cultural department, the provincial radio, film and television bureau and the provincial press and publication bureau have been conscientiously implemented, and the city's cultural radio, film and television press and publication has been formulated. The emergency management work is summarized as follows, please refer to it.

First, strengthen leadership and implement responsibilities.

Combine emergency management with safety production work summary to ensure that there are no accidents in cultural market, safe broadcasting and safe production. First, leaders attach importance to it. The leaders of our bureau earnestly understood the spirit of the relevant documents on the implementation of emergency management, specially organized meetings to arrange the deployment of the emergency management work of the new Wenguang system, and set up an emergency management work leading group and office with the members of the bureau leading group as the team leader and deputy team leader, and the heads of various departments and directly affiliated institutions of the bureau as members, to timely deal with public cultural places and cultural activities emergencies within the functions of the bureau, and provide organizational guarantee for the in-depth development of various emergency work.

First, the system construction is in place

At the beginning of the year, our bureau revised the Emergency Plan for Public Cultural Places and Cultural Activities of xx Municipal Bureau of Culture, Radio, Film and Television Press and Publication, further clarifying the working principles, scope of adaptation and responsibilities of management departments at all levels; Emergency classification, prevention and early warning information, prevention and early warning actions, early warning support system, emergency command and disposal, information reporting system, etc. All of them are implemented in the press and publication system of culture, radio and television at all levels in the city.

Second, the responsibility is in place.

In accordance with the principle of basing on reality, detailing responsibilities and focusing on implementation, the target responsibility system for emergency management of counties (cities, districts) and units directly under the Municipal Bureau of Wenguang New Bureau was established, the organization and leadership were further strengthened, the work responsibilities were clearly defined, and the overall management was ensured, and the specific people were arrested, thus forming a good situation of layer-by-layer linkage, layer-by-layer responsibility, clear responsibility and responsibility to people. The signing of law-abiding business responsibility letters and safety production responsibility letters with cultural market business units has been completed, and the responsibility system for emergency management of safety production has been implemented.

The second is to improve the system and optimize measures.

In accordance with the plan system construction goal of "horizontal to edge and vertical to the end", strengthen the formulation of emergency plans.

The first is to carefully sort out the existing programs. Combined with the actual work of the city's cultural radio, film and television press and publication, we will further sort out the existing emergency safety plans, deepen the construction of "one case, three systems", and strive to promote the construction of "one network and five databases", requiring counties (cities, districts), municipal authorities and cultural enterprises and institutions to establish corresponding organizations, improve emergency measures, and have special funds, special facilities and equipment, and special personnel to be responsible.

The second is to pay attention to the operability of the scheme. In the process of perfecting and revising the plan, we should carefully study the occurrence and development law of various emergencies around the characteristics of cultural market, radio and television broadcasting, pay attention to drawing lessons from previous experience in dealing with emergencies, strengthen research, listen to the opinions of experts, management departments and frontline comrades extensively, continuously improve the rationality and operability of the plan, and promote the standardization, institutionalization and proceduralization of emergency management.

The third is to clarify work measures. The key to deal with emergencies is to take effective measures quickly and properly. From emergency command, emergency response, the specific division of labor among various departments to the specific disposal of specialized personnel, detailed and specific work measures have been formulated, and the specific tasks and responsibilities of bureau organs, directly affiliated units, cultural enterprise business units and radio and television stations have been clarified. The counties (cities, districts) Wenguang New Bureau and the units directly under the Municipal Bureau have fully completed the revision of the emergency plan, and further formed an emergency plan management system with the Municipal Bureau as the center, the line extending to the counties (cities, districts) Wenguang New Bureau and the units directly under it.

Third, strengthen the team and improve the ability.

Take team building and improving emergency management ability as an important basic work.

The first is to strengthen the construction of emergency teams. On the basis of improving the construction of emergency management institutions, our bureau has implemented the full-time responsibility system for emergency management office staff, and the city's cultural radio, film and television news publishing units and cultural market operating enterprises have also continuously enriched the emergency rescue team and implemented full-time personnel. By integrating all kinds of professional rescue forces in the city's culture, radio, film and television news publishing system, a unified and efficient professional emergency rescue system will be gradually established. At present, there are more than 500 emergency personnel in the city's culture, radio and television news publishing system, covering the city's culture, radio and television news publishing organs, enterprises and institutions, song and dance entertainment places, Internet cafes, audio-visual business units, books and newspapers business places, etc.

The second is to strengthen the professional training of emergency management personnel. Our bureau integrates the professional quality training of emergency management staff into daily work, and makes unremitting efforts all the year round as a regular work. Organize the civil servants of the bureau and the management personnel and related technical personnel of the institutions directly under the bureau to participate in the compulsory training of the emergency management specialty of public emergencies in the cultural system. Organize centralized learning according to the specific contents of the emergency management training of the cultural system in the province, including: the basis of emergency handling of public emergencies; Summary of emergency handling of sudden public events in cultural system: preventing and handling four kinds of sudden public events in cultural system, such as sudden public events in large-scale cultural activities, sudden public events in daily activities of cultural venues, sudden public events in cultural system caused by natural disasters and accidents, and sudden public events in cultural system caused by public health and social security incidents; Training the emergency handling ability of public emergencies; Case analysis.

Among them, the main knowledge includes the types, characteristics, emergency preparation, emergency plan, emergency treatment measures, aftermath and recovery of public emergencies in the cultural system. Make the participants further establish a sense of responsibility, enhance their sense of hardship, and correctly grasp the basic common sense, principles and methods of cultural system to prevent and deal with public emergencies. In addition, in the first half of the year, our bureau also purchased a number of emergency management books, which were distributed to employees of cultural enterprises and institutions for free to learn and improve the level of emergency management.

Four, the information flow, timely report

According to the emergency information processing flow chart of the emergency management office of xx Municipal People's Government, combined with the actual situation, we established the information submission flow of the city's cultural radio and television news release system. Process regulations: When an emergency happens, the cultural administrative department at or above the county (city, district) level shall report to the emergency headquarters office of the local county (city, district) people's government and the emergency headquarters office of the municipal bureau in time, and give timely feedback on the subsequent disposal. After receiving the information and approval, the emergency headquarters Office of the Municipal Bureau shall immediately report to the emergency command center of the municipal government and report to the Provincial Department of Culture in a timely manner.

Municipal Bureau and each county (city, district) Wenguang New Bureau should establish a special relief material reserve system for public * * places and cultural activities, reserve enough emergency materials, regularly carry out comprehensive simulation drills for public * * cultural places and cultural activities, and improve the rapid response capability of the emergency system in coordinated operations. The administrative department of culture in the place where the emergency occurred shall assist in the medical treatment and after-treatment of casualties, assist in the economic compensation for emergencies, and assist in organizing social assistance and post-disaster reconstruction for emergencies. After the incident was handled, the Municipal Bureau of Culture and Broadcasting drafted a report in time and submitted it to the Provincial Department of Culture and the municipal government. In the first half of this year, there was no emergency in the city's cultural radio, film and television news publishing system.

There is a problem:

First, lack of actual combat experience. Although the organization has been established and the personnel team has been implemented, the organization of the exercise has not really formed a mechanism, but simply learned to communicate or master methods through books and television, without on-site experience.

Second, funds are seriously insufficient. At present, the office funds are stretched, and the investment for public security is even less, which leads to poor safety facilities, low level of emergency technology and equipment, and insufficient reserve of emergency materials.

Third, there are many security risks. From the situation of many safety inspections, there are still hidden dangers in song and dance entertainment places, electronic entertainment, Internet cafes, books, newspapers, printing houses and CD-ROM enterprises in the city, and there are still a few violations in the safe broadcasting of radio and television. The safety precautions of individual libraries, museums, cultural centers (stations) and other cultural units have not been established and improved, especially the cultural stations at the township level, which have great hidden dangers.

The next stage of work is mainly in accordance with the work plan for xx years and the requirements of the Municipal Emergency Office, focusing on key breakthroughs in weak links, strengthening management and inspection, and achieving the goal of "no emergency, but emergency" in emergency management of our bureau.

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