Working diaries are easy to handle customer objections as long as you learn trilogy.

The small partner with the most outstanding sales ability in the WeChat work group clamored for a big problem in his customer's home, and also captured a lot of pictures, saying that the customer was looking for him, and he asked our after-sales department to deal with it immediately. Come back from work, pale.

In fact, it is normal for customers to have demand, so we salespeople should not be confused yet. Just follow the normal procedure. If you screw up, your customers will screw up, and then the world will screw up.

An excellent product manager must have good psychological quality in order to better help customers solve problems. Dealing with customer objections is actually very simple. I summarized the following trilogy:

First of all: Listen attentively to the customer's feedback. What you need is to give customers an emotional outlet.

Second: identify with the customer's emotions and give him professional advice, as well as our attention to this complaint and respect for customers.

Third: Thank you again for your advice on making us grow. And inform the reply time later.

Coincidentally, I also received a complaint call from a customer today. I told him how I handled it. I spent 10 minutes listening to his feedback during the 20-minute call, and recorded the customer's feedback on paper from time to time in affirmative language. Then I sincerely apologized to him and confirmed the contents of the feedback one by one again. Finally, I told the customer that we would revise and correct his comments one by one, and then. Make it clear that we appreciate his call. Next, we will treat our customers with more dedicated, professional and enthusiastic service. I told him that we would try our best to make him proud of using our products! ? Finally, I apologized in the text message, and finally got the understanding of the customer and took the initiative to add my WeChat.

What customers want is actually very simple. The so-called service means that you stand in his position to help her solve the problem and tell him sincerely, forcefully and firmly that choosing us is his most correct choice! No prevarication, no perfunctory, no ambiguity.

The ability to handle customer objections is always the only criterion to measure the level of a business person.

An excellent business person, whenever and wherever he encounters any difficulties, should face them with the most stable heart, the most calm heart and the most sincere attitude. Customers don't need a perfect business person, but they do need a most stable and professional product consultant.

It is the ability that every excellent business person must have to minimize major issues, nip objections in the bud, and always take care of customers' trust with an equal attitude.

Strangely, you can't become a talent by exercising your business ability.