What message does ICBC send when redeeming points?

I also encountered this the other day. I usually don't pay attention to this kind. I was so busy that I ordered it without thinking. I forgot the password in the back and didn't get it. It took me more than ten minutes to react and immediately reported the loss and reissued the card. Although I have no money, I personally think it's best to call or go to the counter to cancel my card.