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CDMA (Shanghai) has sold the telecom, will the former agent still exist?
Dear users:
With the approval of government authorities, the main business of CDMA business was changed from China Unicom to China Telecom from June 65438+1 October1day, 2008. In order to ensure the smooth transition of CDMA services and services in Shanghai, according to the relevant provisions of national laws and regulations and the agreement between the two parties, the relevant matters are hereby announced as follows:
I. User Agreement and Relationship between Rights and Obligations
Since June 5438+1 October1day, 2008, China Telecom has promised and continued to fulfill the original user agreement between CDMA users and China Unicom, as well as the rights and obligations of China Unicom and CDMA users under these agreements, such as prepaid phone bills, free phone bills, points, arrears and deposits.
Second, the business hall service
From June 10 to June 1 day, 2008, China Telecom Business Hall will provide consulting, payment, business handling (change) and other related services for CDMA users.
Since June 5438+February 1 day, 2008, China Unicom's business outlets have stopped providing consulting, payment, business handling (change) and other related services for CDMA users.
Third, customer service hotline service
Since June 65438+1 October1in 2008, China Telecom's customer service hotline 10000 has provided manual services such as consultation and inquiry for CDMA users. 1000 1 provides self-service inquiry service for CDMA users.
Since June 5438+065438+1 October1day, 2008, China Unicom's customer service hotline10015438+00109696 has stopped providing manual services for CDMA users.
Fourth, online business hall services.
From 10 to 1 2008, China Telecom's online business hall will provide services such as business introduction and consultation to CDMA users, and China Unicom will assist China Telecom to continue to provide inquiry services.
Since June 65438+ 10/day, 2009, the online business hall of China Unicom has stopped providing service introduction and consulting services to CDMA users.
Verb (abbreviation of verb) SMS and WAP business hall service
From 0 1 2009, SMS and WAP business halls of China Telecom will provide services such as service introduction and consultation to CDMA users.
From 0 1 2009, the SMS and WAP business halls of China Unicom stopped providing services such as service introduction and consultation to CDMA users.
Six, recharge payment card service
From June 5438+1 October1day, 2008, 133/ 153 users can still recharge their accounts with the integrated telecom service payment card of Shanghai Unicom, or purchase China Telecom CDMA 133/ 153. China Telecom will provide CDMA users with the recharge service of the recharge payment card based on China Telecom's own platform until further notice.
7. From June 10 to June 1 day, 2008, CDMA packages or other benefits (including SMS) that have not expired in the original agreement are still implemented according to the original agreement.
8. From June 5438+1 October1day, users can inquire about points in the business halls of China Telecom Shanghai Branch at all levels, and can handle the points exchange business in the designated business halls (Jiangsu Road Business Hall and Zhang Yang Road Business Hall) (Jiangsu Road Business Hall Address: No.500 Jiangsu Road, Zhang Yang Road Business Hall Address:15/kloc). Before June 5438+February 3, 20081,users can still handle points business in the business hall of China Unicom Shanghai Branch. CDMA users' points rules will remain unchanged during the original agreement period, and China Telecom Shanghai Company will carry out points exchange activities regularly or irregularly.
China Telecom and China Unicom will inform users of other follow-up arrangements or changes of CDMA services according to law.
In case of doubt, users can call China Telecom's customer service hotline 10000 and China Unicom's customer service hotline 100 10, log in to the online business halls of China Telecom and China Unicom, or inquire in the local business halls of China Telecom and China Unicom. In the meantime, please understand the inconvenience caused by the change of business service subject.
China Unicom Co., Ltd. Shanghai Branch China Telecom Co., Ltd. Shanghai Branch
September 28(th), 2008
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