User feedback can't receive SMS notification, how to deal with it?

In the notification scenarios of various application systems and platforms, SMS notification has become the first choice for enterprises because of its advantages of cheapness, stability, high efficiency and direct access. However, SMS notification also has some problems, such as:

1, the short message is intercepted by the mobile phone client software and enters the trash can;

2. The user's mobile phone is flooded by a large number of other marketing short messages, resulting in the notification information being flooded;

3. The message receiving prompt is not obvious enough, and the information is easy to be missed.

In some important scenes, or scenes where it is not convenient to view short messages, this information is often ignored, which affects the normal handling of things. In order to solve this problem, Hu Yi Wireless provides a dual notification scheme of SMS notification and voice call to ensure that users can receive and understand the information content. The implementation process of the scheme is as follows:

Enterprises can choose voice notification scheme according to their actual application scenarios. For example, for scenes with high timeliness and strong reminders, such as express logistics, offline manual service delivery, and server alarm notification, you can choose the scheme of SMS notification+voice notification to prevent users from missing information; For scenes with low timeliness requirements, such as meeting notice, activity notice, plan change, etc., you can choose to send notification SMS to wait for customer feedback, such as online operation, SMS reply, etc., and then add voice notification reminder for users who have not given feedback within the specified time.

Example of customer practical application scenario

Freight driver arrival notice

No smoking, no fire, no slippers. The water tank is empty, wearing a helmet. Please swipe your card at the gate, then drive and weigh into the factory for business, and follow the instructions for entering the factory. Please drive into the corresponding warehouse to load and unload goods, and put stop signs and wheel stops in place. Effective within 60 minutes! Yihai Kerry Nanchang factory.

Order reminder

The merchant you reserved in * * * * * has received the order, and the order number is * * * *. Please come to the store for dinner in time. Please enjoy!

Server alert

Hello, your monitoring equipment has an alarm. The equipment name is * *, the alarm time is * *, and the alarm content is * *. Please check in time!

Logistics reminder

The robot has delivered the courier to * * *, please check and get it as soon as possible.

Business reminder

Social security experts reminded that the recent deadline is coming. If the fee is renewed, please handle it as soon as possible. If you exceed the time limit, you will be stopped. Thank you.

Order reminder

The service provider has received your order * * * *. At present, * * * has * * positions in the candidate area. Please deal with it as soon as possible.

Requirements and characteristics of voice notification interface

Use a dedicated voice channel

Use the enterprise-specific calling number, which is stable, safe and has a good image, and will not be marked and intercepted by users;

Strongly remind

Compared with short messages, telephone reminders are stronger and users are less likely to miss them.

Automatic supplementary call

In case the customer doesn't answer and there is no signal for the time being, the system will automatically route other lines and redial automatically;

Automatic text-to-speech conversion

Users only need to submit text content, and the system automatically converts it into telephone voice in real time, and the voice broadcast is clear;

Personalized sending

Voice template supports variables to realize personalized calling function.