Is the legal hotline 12348 free?

"12348" is a special telephone for legal consultation of municipal, district and county judicial bureaus and legal aid centers for the public. Accept legal advice from the masses, cooperate with the mediation of civil disputes, timely reflect the information of people's legal needs, guide and accept legal aid applications, and safeguard the legitimate rights and interests of poor and vulnerable parties, judicial justice and social stability.

"12348" legal service telephone work responsibilities, mainly to answer legal advice and popularize legal knowledge; Implement internal linkage and do a good job in door-to-door service; Communicate external information and do a good job of case diversion; Strengthen regional cooperation and do a good job of coordination and linkage among functional departments; Do a quick response to prevent disputes from intensifying; Abide by relevant regulations and provide legal aid; Master social conditions and public opinion and be a good party and government worker; Accept social supervision and improve the service quality of legal service institutions.

The legal service telephone number "16000 148" was renamed as "12348", and the national unified service number "12348" was introduced and incorporated into the legal aid center. The "12348" legal consultation hotline has been expanded while maintaining its original functions.

Extended data:

A new explanation

20 12348 On July 26th, 2008, it was reported that the eighteen "practical measures" of notarization reform in Beijing, such as streamlining administration, decentralizing power, strengthening norms and improving services, could be summarized as "12348", which is consistent with the number of Beijing legal consultation hotline opened by Beijing Municipal Bureau of Justice.

"1" is to build a platform.

Establish a unified appointment consultation platform for Beijing people's livelihood notarization. Relying on the Beijing public legal service platform, the online appointment consultation platform for people's livelihood notarization in the city was established. By integrating and optimizing the resources of 25 notary offices and more than 400 notaries in the city, we made unified online appointment consultation on people's livelihood notarization matters such as wills and small inheritance, which promoted the quality and quantity of people's livelihood notarization in the city.

"2" means promoting the two constructions.

First, promote the informationization and intelligence construction of notarization industry. Strengthen communication with public security, civil affairs and other departments, expand the data range of notarization information verification by relevant government departments, and gradually realize online verification of notarization information such as identity, household registration, marriage and property.

The second is to promote the incorporation of notarization and dishonesty into the construction of social credit system. Establish a blacklist of fraudulent notaries in the city, promote the inclusion of fraudulent notarization as a personal integrity record in the construction of social credit system, and create conditions for the trial implementation of the commitment system for notaries.

By promoting the two constructions, the information exchange between notarization and other government departments will be realized, so that more data will run away and fewer people will run away, and those who cheat notaries will be deceived and restricted everywhere.

"3" means establishing three systems.

The first is to implement the list system of notarized certification materials. Unless otherwise provided by law, the masses do not need to submit proof materials other than the list.

The second is to establish a notarized public welfare legal service system. Organize notarial legal services to enter the community and rural areas at least twice a year to provide people with face-to-face free notarial legal advice.

The third is to establish a supervision system for notarization services. Widely collect opinions and suggestions from the masses on notarization services, and randomly select not less than 10 notarization items from each notary every year for a return visit investigation.

Establish and improve the three systems from the perspective of people's feelings and user experience, and guide and standardize the services before, during and after notarization. The purpose is to make the people understand and comfort them.

"4" means optimizing four services.

The first is to expand the service scope of "running at most once". Last year, nine kinds of "running at most once" notarized items were expanded to 52 kinds. Ten measures for notarization, certificate reduction and convenience were released to the society.

The second is to shorten the notarization processing time. Part of the notarization processing time was shortened to 5 working days.

The third is to reduce or exempt some notary fees. Reduce some notarization matters with high fees, and further reduce the burden on the masses and enterprises.

The fourth is to exempt special groups from notarization fees. The elderly who have reached the age of 70 will be exempted from notarization fees when applying for notarization of wills. The minimum target, severely disabled persons without a fixed source of income, and those who apply for notarization matters such as assistance, minimum living allowance, payment of alimony and alimony are exempt from notarization fees.

Through the expansion, reduction, reduction, exemption and other tangible measures, the masses will get tangible benefits and truly benefit from the reform of "simplifying administration and decentralizing power, combining decentralization with management, and improving services".

"8" is the eight key points to grasp reality.

First, comprehensively strengthen party building. Adhere to political guidance and party building first, strengthen the political function of grass-roots party organizations, and make every notary believe in serving the people wholeheartedly, internalizing the heart and externalizing it.

The second is to reform the notarization system. Optimize the system and mechanism of notarization institutions in public institutions and promote the pilot work of Beijing cooperative notarization institutions.

The third is to expand notarization services. We will provide extended and convenient services, such as book agency and mail delivery. Improve innovative notarization services such as comprehensive notarization for the elderly and family notarization, and provide diversified dispute resolution services.

The fourth is to standardize the accreditation process. Taking "doing a good job" for enterprises and the masses as the standard, we should sort out the whole process of notarization application, acceptance, verification and approval, standardize witness templates, and improve service quality by standardization.

The fifth is to strengthen quality inspection. Increase the assessment weight of public welfare notarization and highlight the public welfare attribute of notarization. Strengthen the supervision during and after the event, weave a strict quality monitoring network, and realize the "double improvement" of the number and quality of accreditation.

Sixth, improve the notarization facilities. Provide some advanced notarization equipment for the notary office in the outer suburbs. Establish a green service channel to provide convenience for special circumstances such as old age, infirmity, pregnancy or serious illness.

Seventh, optimize the window service. Strictly implement the "Ten Prohibitions" of Beijing judicial administrative system to deepen the work of "simplifying administration and decentralizing power, strengthening supervision and improving services" and the "Ten Norms" of service management of window personnel in Beijing judicial administrative system. The implementation of the first question responsibility system and one-time notification. Publicity of notaries, fees, accreditation procedures and other service matters.

Eighth, strengthen education and training. Carry out all-staff training of "simplifying administration and decentralization, strengthening supervision and improving service" in the notary industry, change work style and comprehensively improve the ability to serve the people.

These eight points are not only the basis and fundamentality of notarization, but also the combination of "simplifying administration and decentralizing power, strengthening supervision and improving service". Promote the in-depth development of the reform of "simplifying administration and decentralizing power, strengthening supervision and improving services" through eight key points, and promote the comprehensive promotion of the notary industry.

Baidu Encyclopedia: 12348