What should I do if I receive an EMS email notification?

What if the parcel is unfortunately detained by the customs?

Postal agents face to face.

In other words, if you don't have time to go to the customs, you can face the customs through the customs declaration department of the postal express logistics company. However, the agent's face-to-face handling fee of RMB in 50 yuan will be charged for each ticket, which will be charged when notifying the recipient to pay customs duties or go through the formalities of returning goods.

Application for return

To apply for a return is to ask the customs to return the parcel to the mailer. If it is for personal use, the value exceeding 1000 RMB must be returned.

However, if there is only one item in the package and it is inseparable, even if it exceeds the limit and is verified by the customs as self-use, you can go through customs clearance procedures in accordance with the provisions of personal belongings.

Self-service reservation processing

This means making an appointment according to the email notification number and email number, and going to the customs in person.

When handling, you need to bring a copy of your ID card, package details and value list, shopping receipt or website shopping screenshot, email notification or notification message.