Summary of bank account manager's work

20 17 bank account manager's work summary model

Tisch

Time flies, and 20 1 1 years have passed in a blink of an eye. During my tenure as account manager in xx Branch, I worked hard and made continuous progress. At the same time, my professional level has been greatly improved, and my thoughts have also made great progress. The work of 20 1 1 is reported as follows:

20 1 1 With the care and guidance of the branch presidents and leaders, I became familiar with the new working environment in a short time. In my work, I have carefully studied various financial laws and regulations, actively participated in various learning activities organized by banks, and constantly improved my theoretical quality and business skills. In the new working environment, there are some shortcomings in work experience and marketing skills. In addition, the branch has set up a new foreign branch.

1. In my work, I always try to win customers' support for our business by "using words, hands and brains".

We have expanded the number of our customers, collected information and sought support through high-quality service and professionalism in a relatively short period of time, and successfully marketed a large number of high-quality customers and businesses such as xx Famous Wine Trading Center, xx Electric Power Industrial Company and xx SME Service Center. Although the current book contribution is not great, we have saved hundreds of millions of yuan for future deposits and loans. By the end of 65438+February, personal accumulated deposits exceeded 22 million yuan, and the average daily income exceeded180,000 yuan, and new breakthroughs were made in payroll, PS merchants, notice deposits and other businesses.

Second, as an account manager, I deeply understand and feel the responsibility and mission of this position.

The account manager is a business card for our bank to serve the public and a hub for customers to contact our bank. The way and manner of communication with customers represent the image of our bank. I always learn communication skills, master communication methods, and treat work with the attitude of "work is my career" and the way of running forward. Collect high-quality customer information from all aspects, keep abreast of customer trends, visit the bridge between customers, go down to enterprises and institutions, go deep into customers, take the bus when there is no bus, and carry out daily maintenance for different customers as always, even if it is a blessing and greeting from a short message, it represents our bank's yearning for customers. Answering questions for customers with enthusiasm and patience, facing customers calmly with a relaxed attitude and a kind smile, conveying the information I want to know to customers quickly and clearly, communicating well with customers and achieving good results, and winning the general recognition of customers for my work. In the credit business, do a good job in pre-loan investigation, post-loan inspection and follow-up investigation, and submit the examination and filing materials in time. In 20 1 1 year, the accumulated loan was more than 33.5 million yuan, and the loan was paid off on time by 64 1 10,000 yuan, among which none of the non-performing loans and non-performing credit occurred, which realized personal compliance while obtaining high-quality operating profits and ensured the safety of credit funds.

Third, the existing problems

In the past year, although I made some achievements in various aspects, I also clearly saw my own shortcomings.

(1) Not enough study. Facing the deepening of financial reform and the diversification of market economy, how to master the latest financial information and the development of our city sometimes can't keep up with the pace.

(2) Excavate the existing customer resources, select the best customer, improve the quantity and quality of customers, and enhance customers' greater contribution and loyalty to the bank.

(3) further customer service, down-to-earth, improve work initiative, do more and talk less, and improve yourself in practice. I am trying to correct the above shortcomings.

Fourth, the direction of future efforts.

In the new year, I will make persistent efforts, pay more attention to the study and research of new laws and regulations, new businesses and new knowledge, improve my working methods, make active efforts, enhance my sense of service purpose, show my dauntless spirit and pioneering spirit, consolidate my business foundation, work hard in a higher and further direction, and solve all kinds of difficulties encountered in practical work with "new" work.

extreme

XX years have passed. With the care of the branch leaders and the help of my colleagues, I have made some achievements, made great progress in banking knowledge and improved my personal marketing ability.

First of all, in terms of work performance, under the guidance of branch leaders, I fully marketed corporate customers and successfully undertook the first credit business since the transformation of Haizhu Branch.

By the end of XX, the total amount of credit was 550 million yuan, which drove the enterprise to deposit more than 80 million yuan. The interest income of] scheme-model document' warehouse, platoon and intermediary business was 6.5438+0.6 million yuan, and the income of] scheme-model document' warehouse, platoon and intermediary business was 295.5 million yuan. Xx, a personal housekeeping enterprise, has been successfully declared as a key customer at the head office level, and is assisting branch leaders to actively market a number of xx downstream enterprises. In small business marketing, we also successfully marketed a xx enterprise, and realized the] scheme-model essay' library by cross-marketing. At the end of the year, private deposits increased by 6,543,800 yuan+6,000 yuan. In the small index assessment of the company's account manager, my performance ranks in the top 5 in the whole branch.

Secondly, by learning from leaders, product managers and books, we have fully mastered our credit business knowledge.

A year ago, when I first transferred to the company as an account manager, I knew little about the company's business and credit products. After one year's study, I have basically mastered the elements of most credit products of China Everbright Bank, and can design reasonable credit schemes and specific business products for customers according to their financial status, guarantee status and business characteristics through communication with customers. In addition, while I am familiar with the business products, I actively study the credit risk control measures of China Everbright Bank. As the only account manager, I took the first credit approver exam held by the branch and passed it successfully. In the compliance essay activity held by the branch, my article "It is imperative to build a deep-rooted compliance culture of commercial banks" won the second prize of the head office.

Finally, in the process of business marketing, study hard, accumulate bit by bit, and strive to improve personal marketing ability.

As an account manager, his duty is to serve customers well. On the one hand, he should be familiar with his business products and know what he can bring to customers. On the other hand, he should understand what customers want, especially the latter, and their needs, so as to create conditions to meet them. To a great extent, the promotion of personal marketing ability lies in understanding customers and satisfying them. Therefore, in the process of communicating with customers, I constantly tap customers' hobbies, interests and specialties, try to talk about topics of interest to customers and solve problems that customers need to solve urgently.

The past year has been a year of enrichment and progress for me. At the same time, these personal achievements can not be achieved without the care, guidance and encouragement of branch leaders. Of course, in the past year, I also made mistakes and had some shortcomings, especially in maintaining existing customers and tapping customer resources, which is exactly where I need to work hard in the future.

The work plan for XX years is, first of all, to maintain existing credit customers, make good use of resources, do a good job in customer marketing, and maximize the profit of credit line under the current credit shortage situation. Secondly, we should firmly grasp the regional characteristics of Haizhu, open up professional markets, do a good job in credit marketing for small and medium-sized enterprises, and strive to achieve results. The third is to give full play to the advantages of wealth management products, strengthen on-site services, and tap the deposit potential of stock settlement accounts and market companies. Fourth, vigorously expand the small business settlement households around Haizhu Sub-branch. The fifth is to strengthen cross-marketing and serve customers in an all-round way with individual account managers.

After XX years, I am determined to study harder, strive for progress in all aspects and become an excellent account manager.

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