Investigation types of taxpayer and payer satisfaction survey

Face-to-face interviews, online surveys, telephone surveys and community surveys. The survey types of taxpayer and payer satisfaction surveys are as follows:

Face-to-face interview: Face-to-face interview is an effective satisfaction survey method, which can understand the real feelings and needs of taxpayers through direct communication. This kind of investigation is usually carried out in the office of the tax department or other convenient places. After the interview, you can quickly sort out and analyze the interview results and give immediate feedback to the taxpayer's satisfaction.

Online survey: With the popularity of the Internet, online survey has become a common way to obtain taxpayers' opinions. The tax department can collect feedback from taxpayers through online questionnaires or online platforms. Online survey has the advantages of high cost performance, wide coverage and easy data analysis.

Telephone survey: Telephone survey is an active way. The tax authorities communicate with taxpayers by telephone to find out their opinions on service quality. Although the coverage of telephone survey is limited, it can provide opportunities for taxpayers who do not use the Internet or cannot go to the tax authorities to express their opinions.

Community survey: Community survey is a comprehensive method to collect the opinions of taxpayers through survey points set up in the community. These websites usually provide a variety of survey methods, including face-to-face interviews, online surveys and telephone surveys, to meet the needs of different taxpayers. Community survey can fully understand the satisfaction of taxpayers, because it can cover all kinds of taxpayers.