Credit card overdue broke out, and the user quota was reduced from 65438+ 10,000 to 0.

Banks have to take a series of actions to tighten risk control, reduce quotas, limit and even limit consumption scenarios, such as not buying luxury goods with credit cards, and so on. Recently, overdue credit cards began to break out intensively.

Banks have to take a series of actions to tighten risk control, reduce quotas, limit and even limit consumption scenarios, such as not buying luxury goods with credit cards, and so on.

There are also a large number of users who have reported that their credit cards have been downgraded. The quota of one user has been directly reduced from 50,000 to 1 10,000, and even some people's quota has been reduced from 1 10,000 to 0 yuan.

The person in charge of risk control of some financial institutions said that now, risk control can be tightened to protect themselves.

When interviewed by a financial book, CRO, a former American financial expert, put forward a different point of view: Maybe if you let go now, you won't miss the opportunity. ...

0 1, expired outbreak

Recently, a number of bank executives revealed that overdue bank credit cards are on the rise.

As early as the beginning of February, the overdue tide of bank credit cards began to appear.

"But there was a deferred repayment policy at that time, and some risks were not exposed." Li Bing, a bank employee, said.

On March 23rd, Tian Huiyu, president of China Merchants Bank, said that the overdue rate of credit cards increased significantly in February.

Hou Weidong, vice president of Bank of Communications, also admitted that in 2020, the asset quality of Bank of Communications may rebound to some extent.

"In the last month, a large number of users said that they could not pay the fees. We can receive thousands of extension applications a day. " Libing said.

"Most overdue users are small credit card users with a quota of less than 654.38+10,000 yuan." Li Bing believes that the underlying credit card users are obviously affected.

At the same time, the credit lines of a large number of users have been reduced.

Many users were quickly downgraded after receiving the risk warning message. A PUFA credit card user said that his credit limit had dropped directly from13,000 yuan to 2,500 yuan.

In forums like I love Ka and Snow Girl, and in some elder brother communities, complaints about being demoted are overwhelming.

"50,000 yuan to 1 ten thousand yuan." "The quota of 65,438+10,000 directly became 0 yuan." "The quota of50,000 was directly reduced." Just a few examples.

Some users exposed the SMS messages they received on the Internet.

"The current reduction is to reduce risk exposure and tide over the crisis." The person in charge of risk control of a bank revealed that they recently needed a list of users who were downgraded, "a long list every day".

In addition to reducing the amount, some banks have also begun to set consumption limits.

"At present, some users of CITIC Bank's credit cards can't spend more than 1 1,000 yuan in a single transaction." Credit card agent Wu Min revealed.

The complaint website has received many complaints from CITIC users about the downgrade.

Some users have reported that banks such as Xingye, Guangfa and Pudong Development Bank have also begun to limit the amount of single consumption.

Some credit cards even have restrictions on usage scenarios, such as "some users may not be able to swipe their cards to buy luxury goods".

At the same time, the approval of credit cards is also tightening.

"The cards approved last year can hardly pass now, and the pass rate has become much lower. 65,438+00 cards are higher than 65,438+0. " Wu Min said.

Many credit card intermediaries are almost paralyzed.

"In the past, credit card institutions have now changed the industry of surrender and interest refund," Wu Min said.

At the same time, the credit card limit has also become very low.

"In the past, 50,000 yuan could be approved, and now it may be 5,000 to 1 10,000."

Overdue surge, credit card reduction, card issuance tightening, whether the overdue outbreak after the epidemic has come in an all-round way?

02, the cause of the outbreak

Why did overdue credit cards start to explode?

The core reason is the epidemic situation, which leads to the simultaneous decline of users' repayment ability and willingness.

"Many applications for extension from users are particularly miserable, such as unemployment and business failure." Libing said.

Among them, there are also a group of small and medium-sized business owners who "directly applied for bankruptcy and failed to return their credit cards".

In addition, there are still a large number of collection teams unable to return to work because of the epidemic.

"For China Merchants Bank, there may be a special factor: 40% of our credit card collection ability is in Wuhan, and this 40% is the strongest credit card collection ability of China Merchants Bank." Tian Huiyu, president of China Merchants Bank, said recently.

"But I can't go to work during this time, so the credit card business was the most affected in February." He said.

Some bankers revealed that they were forced to start forming their own collection teams.

Li Bing revealed that in addition to outsourcing part of the collection business, they "also sent their own people to supervise together".

Another important reason for the overdue rise is that there is no new increment and the denominator cannot continue to grow.

Not long ago, Qu Liang, vice president of China Everbright Bank, also confirmed this point at the performance meeting.

He said that the exhibition industry of offline sales staff was affected by the epidemic, and the willingness of customers to sign cards in person was also affected by the epidemic, which recently slowed down the speed of issuing cards.

In this context, banks have also begun to reshuffle.

"Now the sales staff of credit cards have begun to transform into telephone customers and telephone collection." Libing said that he used to be a salesperson, but now he has become a person who checks the compliance of incoming materials.

However, the pressure on employees who change jobs is very great. Li Bing revealed that an employee of his bank could not complete the performance and even asked his wife to call him. "At last, it was found that the employee was dismissed."

At the same time, the pressure on banks is also very great. "There is basically no online traffic now. Banks can raise wages for tens of thousands of employees at every turn, but they can't reduce wages. "

03 risk control adjustment

"At present, the bank's risk control strategy is tightened," said He Feng, head of risk control in a joint-stock bank.

First of all, for some industries seriously affected by the epidemic, banks have strengthened risk control.

For example, for practitioners in transportation, catering, manufacturing, tourism and other industries, "we are all seriously examining and approving".

At the same time, reducing the quota, reducing the quota and reducing the amount of cards issued are also common means of risk control.

"In fact, tightening risk control now is not necessarily a good strategy." Recently, the former American finance CRO revealed this view in an interview with a financial book.

"All the risks are not immediately reflected, and there is a delay of one to two months." For example, he said that if a person loses his job, he will not start to overdue immediately, and it may take a month or two to overdue.

And this kind of delay, "determines that you can't follow other people's risk control strategies, you have to predict in advance."

Having experienced the financial crisis in 2008, he knows the importance of forecasting in advance.

"As early as March 2008, we monitored data problems in four States in the United States." To his surprise, there are no problems in other States in the United States, but these four States do.

Soon, he found that the four states have the same gender-they are all keen on real estate speculation.

He rushed to these States to investigate and found that the real estate market in these places had reached the point of madness. "A small manager has four suites under his name."

He felt the risk and decisively tightened the risk control.

Five months later, the global financial crisis broke out.

The United States, which tightened risk control in advance, found that finance and crisis passed by.

He was glad that he had escaped a bullet, but he soon missed the opportunity because he was too conservative.

After the financial crisis, the economy recovered slowly and began to rise continuously.

In fact, in the late period of the financial crisis in 2008, although the number of unemployed people was still quite large, it did not increase. "This part of the population is gradually decreasing."

"At present, there are fewer competitors in the market. If you give them some quotas at this time and help them in the crisis, they will become your very loyal users. " He said.

However, after the financial crisis, they have been tightening until the whole economy began to recover. Because of being too conservative, I missed a wave of high-quality customers.

Because of pre-judgment, the United States found that finance escaped; But it also missed a good opportunity because it was not fully predicted.

"Risk control requires predictability. You have to be a leader and you can't follow others to do risk control. " CRO said before the discovery of finance in America.

He believes that after the epidemic, the economy will recover quickly, even faster than during the 2008 financial crisis.

"The last financial crisis was an internal injury, and this time it was a trauma. After the external force is removed, the wound will soon heal. "

He believes that if the epidemic is predicted to end soon, then the risk control of financial companies should not be tightened at present, but should be liberalized.

"Although it is overdue, you should also consider the low financing cost and low customer acquisition cost." He believes that to consider from the overall return on capital, we can't just look at one indicator.

The heads of risk control in some financial institutions hold the same view with him.

They predict that there may be a small consumption tide after the epidemic, and some financial institutions have begun to pay attention to it.

"Last June165438+1October, our card issuance has exceeded one million." He Feng admits that during the peak period of card use during the epidemic, profit income will definitely increase.

At the same time, the situation of joint-stock banks has also improved slightly.

Tian Huiyu said that since March, the credit card situation of China Merchants Bank has improved, and the number of credit card transactions has basically reached the normal level.

Under the epidemic, the financial industry is in danger and turbulent.

But it also means that the opportunity for a big reshuffle has come.

Just like stock trading, as long as you step in and out at the right time, you may become the final winner.

* Some interviewees in this article are pseudonyms.