The seller sent the wrong goods for what I bought in Taobao. How to complain about him and send a message to the seller?

Log in to Taobao's own account and enter my Taobao-bought baby.

Find the order that needs to be complained in the list of purchased goods, and click Complain Seller.

To enter the complaint application submission page, you need to first select the complaint reason, such as breach of promise, and then select a more detailed classification of reasons, such as failure to fulfill the service promise and replacement of goods.

Fill in the detailed complaint description, describing the problem of the merchant and the process that the other party does not actively deal with the problem. The more detailed the process description, the more favorable it is for Taobao officials to get involved more quickly.

Finally, submit the upload voucher, that is, the chat record of Taobao Want Want in the process of shopping and problem handling, which should reflect the chat record that the merchant made a promise at the beginning and failed to honor the promise when there was a problem. Submit up to 5 screenshots of chat records, and then click Submit Complaint Application.

The page prompts that the complaint application has been submitted successfully.

On this order page, you can see that the current status of the complaint is waiting for Tmall customer service, so you can wait for the official processing result.

You can see the questions you submitted in the negotiation record position on the page, and if you have the latest coupons, you can update them here.

At the same time, the order status is a complaint, and it is necessary to ensure that the mobile phone is unblocked within a few days as much as possible, waiting for further contact between the official and the merchant.