Personal work summary of the tax office

Personal work summary of the tax office

The summary is a written material that reviews, inspects, analyzes and evaluates the study or work situation at a certain stage afterwards. It can give us guidance on the next stage. As a guide for your study and work life, why not let us formulate a summary. So do you know how to write a summary? The following is a summary of my personal work in the tax office. You are welcome to read it. I hope you will like it.

Summary of personal work of the Taxation Department 1

In the blink of an eye, a year will pass by in a hurry. Looking back on the past year, in the management position of the Tax Service Department of ××× (the unit where the management position of the Tax Service Department is located), I have always adhered to the attitude of "one minute on the job, sixty seconds of due diligence" and worked hard to do my best. Do your job well in the management position of the Tax Service Department, and always be strict with yourself and correct your working position and attitude. With the care and help of leaders at all levels and the support and help of colleagues, I worked proactively and diligently in the tax service department management position, conscientiously and successfully completed this year's tax service department management tasks, and fulfilled ××× (Changed to the unit where the management position of the Tax Service Department is located) Responsibilities of the management position of the Tax Service Department have been outstanding in all aspects, and have been unanimously recognized by leaders and colleagues. Now I will briefly summarize my study and work in the management position of the Tax Service Department in the past year as follows: 1. Ideologically be strict with myself and constantly improve my self-cultivation

Over the past year, I have always adhered to the correct The values, outlook on life and world view, and are used to refer to the personal work summary of the tax office 2

Playing the song of civilization and praising youth

——Jiao Yang, Taocheng District Local Taxation Bureau

Jiao Yangnan, 30 years old, has a bachelor’s degree and is engaged in collection services at the Collection Service Branch of the Local Taxation Bureau of Taocheng District, Hengshui City. Since joining the tax work, he has quickly grown from an ordinary tax cadre to a business backbone. He has received awards year after year and has been widely praised by leaders and colleagues and unanimously praised by taxpayers.

1. Pressure yourself and improve your own quality

To make iron, you must first be strong yourself. He understands this very well. When he first joined the tax work, he was not familiar with the tax work, so he made up his mind to work hard to improve his business skills and learn from his colleagues who had been working for many years. The "stupid bird" can fly first. You must be able to do the work that others can do, and you must do your best to do it. His daily work is stressful. While accumulating experience and knowledge at work, he uses his spare time to learn business knowledge by himself. After returning home, he often stays up late into the night to learn tax policies and related regulations. Since he has never had any knowledge about taxation before and has a poor foundation, he has to spend several times as much effort as others to study problems that may seem ordinary to others. When he was studying at home, when he encountered a problem that he didn't understand, he would call his colleagues on duty in the unit for advice. When he encounters a problem that he doesn't understand at work, he always asks other comrades for advice until he understands it. After unremitting efforts, he finally transformed from a "layman" in taxation business to a business backbone who can take the lead and stand alone in the unit.

2. Sincere service has won praise from everyone

Comrade Jiao Yang is engaged in window service work in the tax service office. Comrade Jiao Yang knows that his service attitude and service level directly affect the performance of the tax collection office. Image, for this reason, he always thinks about taxpayers' needs, is anxious about taxpayers' concerns, and does his best to provide efficient and high-quality services to taxpayers. Once, when he was reviewing a tax return submitted by a company, he discovered that there were data errors and asked the tax clerk to go back and verify it before filling it out again. However, the tax clerk was a little out of control because he drank alcohol at noon and thought it was related to He couldn't get over it and said some unpleasant words. Comrade Jiao Yang suppressed his anger and temporarily accepted his declaration form. The next day, he took the initiative to call the tax officer and invited him to the tax service office and explained to him the errors in the return form. The tax officer was ashamed of himself when faced with the irrefutable errors in the return form. , I kept apologizing, and he smiled tolerantly: "It's nothing, just drink less in the future.

"After that, this tax officer always looked for him first every time he went to the tax service office. Everyone said that he was serious, stylish and trustworthy.

3. Selfless dedication and dedication to work.

At work, Comrade Jiao Yang is diligent and selfless, dedicated to his job; at work, Comrade Jiao Yang works hard, takes the overall situation into consideration, and never cares about personal gains and losses. Once, it was during the construction and installation of the provincial taxation bureau. The invoice software went online, but both he and his child had the flu and developed a high fever. Although he felt sorry for his child, he knew that the work at the company was very busy at this time, and if he took leave, it might affect the overall work progress. The patient stayed at his post and worked wholeheartedly. He finished the intravenous drip for three or four days in a row, took out the needle, and immediately returned to the unit to return to work. Although he failed to fulfill his responsibilities as a father and delayed taking care of his child's condition, his own health was greatly affected. His body was also affected

But when he saw that the citywide bureau's software was successfully piloted in our bureau, he felt sincerely gratified that his own hard work had been involved.

After launching the "one-window" service model, he was secretly happy and thought it was a good opportunity for comprehensive learning and multi-directional development. In order to continuously improve service levels, he asked himself to do three things, which is to think from others' perspective. Treat taxpayers as their relatives and friends; learn more about business, master as much comprehensive business knowledge as possible, and constantly enrich yourself; regard the problems that taxpayers often encounter as key topics to master, and satisfy taxpayers' inquiries. He is This is what he does. Every invoice and business he handles is meticulous and he never makes a mistake.

Not only does he do his best to complete the work tasks at the window, he also provides extended services based on the special circumstances of taxpayers. He often goes to companies to help companies with invoice issuance and tax declaration guidance, and helps companies with guidance on various tax-related matters. The specific operation has been widely praised by the enterprise. Comrade Jiao Yang used his actual actions to prove his life value and interpret the sacredness and glory of taxation work.

I am in 20xx. Mainly responsible for the work of the tax office of the branch. Since October, I have been in charge of the work of the tax office and the counterpart liaison office of the administrative center. Over the past year, I have led the comrades in the tax office to work hard to complete their jobs, and at the same time, I have been actively cooperating with other departments as much as possible. Good communication and coordination. The following is a summary of my efforts and shortcomings in work and study:

1. Unite comrades and lead by example.

In terms of politics and ideology, I can maintain due political acumen, adhere to the correct political direction, pay attention to current affairs, pay attention to and learn from the hot spots and directions of the national tax system, actively promote ideological exchanges and political learning within the tax office, and enhance collective cohesion; lead by example at work , Dare to be responsible; have strict requirements on comrades within the unit, provide full support and guidance to their work, and at the same time focus on the cultivation and training of business backbones.

2. Active communication and coordination.

The Tax Service Department directly faces the public taxpayers. Many businesses are received through the window and transferred internally before being returned to taxpayers. Departmental communication has a more prominent impact on work and closely affects the Tax Service Department. The overall efficiency affects taxpayers' satisfaction with the work of the branch, and is directly related to the image and social evaluation of the entire national tax department. In terms of communication and coordination with management, taxation and other departments, I actively cooperate with the branch leaders and try to jump out of the scope of a single department of the tax office. On the one hand, I think about the problem from the perspective of leadership and the overall situation. On the other hand, I actively stand on the side of other departments. Position subordinates of the office or department to seek practical possibilities for coordinating and solving problems. Prevent the occurrence of buck-passing and push the contradiction onto taxpayers, and continuously improve taxpayers’ satisfaction.

3. Focus on key points and make overall arrangements.

The tax office directly under the branch is responsible for the front-end work such as declaration and collection, copying tax returns, invoice certification, sales, document acceptance, invoice payment and cancellation, tax registration, etc., as well as accounting statistics, tax source investigation and forecast analysis, and national Responsible for back-end work such as tax census, ctais maintenance, tax SMS platform maintenance, etc. At the same time, it is also responsible for tax control issuance of the branch and the bonded zone bureau, assisting the district bureau and the inspection bureau to inquire about import customs vouchers, and correspondingly contact the national tax window of the Municipal Administrative Service Center. Work The tasks are complicated, and the phenomenon of multiple people working in one post and one person having multiple posts is prominent. In response to these, I will focus on the analysis and management of key tax sources in statistics and optimization of tax services as the focus of the tax office, and provide adequate management in personnel deployment, window configuration, system construction, process management, internal and external coordination, etc. and overall considerations. When major matters arise or require strengthened coordination, we will actively pay attention to them, intervene in time for guidance and support, and strive to promote work standards and efficiency.

4. Improve windows and optimize services.

Integrate the optimization of tax services as an important factor into the consideration of window setting, staffing, standardized business, service platform construction and other aspects of work: actively promote the construction of full-function windows, integrate simple tax registration and The simple document acceptance function has been extended to all windows, so that all windows adopt a one-post multi-person mode for ordinary business. Although a special person is designated to be responsible for special business, backup measures are also fully considered, and the AB corner system is activated to ensure that all business backups are in order; continuous Improve the functions of the tax SMS platform; improve the functions of the touch screen equipment in the lobby; set up a tax enterprise QQ group to remotely guide taxpayers in handling taxes;

5. Standardize management and build a team.

Pay close attention to organizational discipline education within the tax office, vigorously promote the construction of administrative style, and arrange and study documents such as the tax office’s records of observations and experiences, Jinping’s tax information bulletin on strengthening style construction, and strengthening Internet computer management; strengthen Standardize dress management and pay close attention to work habits and standards; promote service-related systems such as the shift leader system and AB corner system based on actual priorities, ensuring that there are backup positions at the front desk, that there are responsible comrades on duty in the lobby at all times, and that emergency response preparations are sufficient sequence.

At the same time, the setting of AB corners is strengthened and a hierarchical allocation model of personnel is gradually formed to create conditions for the rapid improvement of personnel quality. Two comprehensive business trainings were organized in the tax office, integrating policy business, software systems, job procedures, learning methods, work habits and other aspects for integrated and intensive training.

6. Actively promote the work of the national tax window of the Municipal Administrative Service Center.

Starting from September 20xx, the Municipal Administrative Service Center’s national tax window business has been expanded and piloted to handle services in the same city. At the same time, it is affiliated to the directly affiliated branch for management. According to the arrangement of the branch, I am in charge of the work of the tax office and the corresponding contact center window work. In view of the importance of this work, I focus on the entire process of the administrative center window work, vigorously assist the center window personnel position allocation, equipment configuration, business specifications, logistics services, personnel training, problem feedback, work coordination and other tasks, and actively promote the center window work smooth progress.

In the past year, I have performed my duties conscientiously, exercised consciously at work, and accumulated some experience. However, I have also felt more and more deficiencies. In the face of complicated affairs, my work planning needs to be continuously strengthened. , more efforts need to be made in the strict management and training promotion of cadres, and continuous improvement is needed in the coordination of work. I will continue to improve in the future and strive to make greater contributions.

Summary of the personal work of the Taxation Department 4

In 20xx, in conjunction with the implementation of the "Being First and Striving for Excellence" activity, under the correct leadership of the bureau's party group, our bureau took the Taxation Service Department as the main position for creation activities. Focusing on developing high-quality services, taking taxpayer satisfaction as the starting point and goal, and improving the connotation and quality of tax services as the focus, in line with the principle that "tax services should start from taxpayers' needs, be based on taxpayers' satisfaction, and end with taxpayers' compliance." "With the purpose of ", through the joint efforts of all staff of the Tax Service Department, the tax service work has been further improved and various tasks have been successfully completed. The work is now summarized as follows:

1. Unify our thoughts and firm our beliefs

According to the work arrangements of our bureau and the Tax Source Management Section, the staff in the hall work closely together to improve the quality of tax services and carry out the "Being First and Strive for Excellence" activities, and everyone strives to "striving to be a taxpayer-satisfied company" "Tax Office". Through watching video conferences, writing experience and learning in various ways, all cadres have unified their thinking, changed their concepts, strengthened their confidence and determination, and created an environment where everyone values ??service, everyone is committed to service, and everyone provides high-quality service. Good vibes.

2. Various tasks have been steadily advanced

(1) The tax handling system has been made transparent and service standards have been standardized.

Use the electronic display screen of the tax service hall to scroll and post on the "public notice board" to disclose tax matters and service standards. The first is to make tax matters public. The schematic diagram of taxpayers' tax procedures is disclosed in the tax service department; the second is to disclose the basic fee charging standards for invoices of the Qinghai Provincial Local Taxation Bureau; the third is to disclose the tax administrative penalty standards and basis; the fourth is to disclose the invoice management methods; the fifth is to disclose the civilized tax handling Codes and civilized language; sixth, the limited-time service system of the tax service department is disclosed; seventh, the identity of party members is disclosed, and "Party Member Demonstration Posts" and "Women's Civilized Demonstration Posts" are set up. Through the announcement of the above content, open taxation and transparent operation have been realized.

(2) Improve service levels and highlight service highlights.

On the basis of consolidating previous tax service experience, we will continue to explore new methods and adopt new measures to provide taxpayers with more humane services. The first is to divide the tax processing functional areas and set up taxpayers' resting and waiting areas to create a clean, tidy and clear tax processing environment for taxpayers; the second is to place Internet computers specifically in the taxpayers' resting and waiting areas to facilitate taxpayers to query tax-related information; The first is to implement "appointment service" and make the appointment telephone number public to facilitate taxpayers in marginal mining areas to make appointments for tax payment; the fourth is to implement a "9-to-5" working day, with business as usual during lunch breaks, to facilitate taxpayers in marginal mining areas to handle tax payments at banks; The fifth is to actively cooperate with branches and banks to vigorously promote the tax bank network system. Currently, 36 households have successfully connected to the Internet to achieve online electronic tax deductions, with 74 tax transfers and a tax deduction of 15.02 million yuan. This work is still in progress. .

(3) Establish and improve the supervision and restriction mechanism to inspire cadres’ service belief.

First, the quality assessment of internal law enforcement was strengthened and management measures were formulated. Based on the actual situation of this bureau, the "Administrative Measures for the Tax Service Department of Dachaidan Local Taxation Bureau" has been formulated, which stipulates that the tax service department should provide quality services to taxpayers in accordance with the principles of standardization, convenience, efficiency and civilization, and improve taxpayers' compliance with tax laws. and satisfaction; encourage tax cadres to accurately handle tax-related matters and improve service skills;

The second is to launch an external supervision mechanism, issue "service quality" evaluation forms to taxpayers, accept taxpayers' supervision, and continuously inspire The will of cadres to serve taxpayers has prompted cadres to transform from "law enforcement" to "service", so that the new service concept of "service in management, management in service, service in law enforcement, law enforcement in service" gradually takes root on every staff member's mind.

In short, through the close combination of striving for excellence and improving the quality of tax services over the past year, our bureau has achieved the diversification and effectiveness of its service forms, and continuously provided convenient channels for taxpayers to handle taxes. It fully embodies the working purpose of "taxation services should start from taxpayers' needs, be based on taxpayers' satisfaction, and finally comply with taxpayers", effectively improves the relationship between collection and collection, increases taxpayers' satisfaction, and comprehensively deepens taxation services.

3. Existing problems

1. Tax service awareness needs to be further improved;

2. Tax service work needs to be further strengthened;

3. The tax service concept needs further innovation.

xx, xx, 20xx;