I am a Taobao seller. How to delete comments to buyers?

Taobao sellers cannot delete buyers' comments, only buyers can delete them.

According to Taobao evaluation criteria:

Article 8 Evaluation Modification The evaluator may modify or delete the credit evaluation once within 30 days after making a moderate or bad evaluation.

Article 10 Evaluation Principle In order to ensure that the evaluation content can provide a reliable basis for consumers' shopping decisions and reflect the real situation of goods or services, if buyers and sellers publish evaluations through Taobao evaluation tools, their evaluations should be related to the traded goods or services, and should be legal, objective and true. Buyers and sellers should not use Taobao evaluation tools to infringe upon the legitimate rights and interests of relevant parties.

Extended data:

The Detailed Rules for the Implementation of Taobao's Evaluation of Violation Handling stipulates that:

Article 3 If you use Taobao evaluation tools to conduct malicious acts, please explain the reasons for your complaint and provide objective and effective vouchers to confirm your complaint, such as:

1, Aliwangwang or Niu Qian certificate number;

2. Complete and clear chat records;

3. SMS photos (SMS photos and official list are required);

4. Other documents that can prove the existence of malicious acts by the respondent.

References:

Taobao official website-Taobao evaluation criteria