What should I pay attention to when visiting patients by telephone?

1, the time of the call back. When calling patients for a return visit, no one often answers. So when to make a phone call is the most efficient, which is a question worth studying. Our experience is that the success rate is the highest around 8 pm. Patients or their families are usually at home.

2. The frequency of the phone. How often do you call? How many times is it appropriate to call? For patients in other places, a phone call is usually made within 3 days after the patient leaves the hospital. The main purpose is to show concern for patients and ask whether the road is safe. Call once a month, once every three months and once every six months. For local patients, it is usually called once a month, three months and half a year after discharge.

3. Call back and make records at the same time. In order to maintain the continuity of telephone call-back, the doctor must record the main points of the conversation in the process of telephone communication with the patient, so as to be targeted in the next communication with the patient and make the patient feel that you have kept his or her illness in mind for so long.

When helping patients, don't make promises casually. Patients seeking help should try their best to help if they can. If the service can't be done, we should make it clear to the patients, and we can't just promise, otherwise it will easily lose trust and affect the reputation of the hospital.

When you know that the patient died naturally after discharge, you should pay attention to discretion, understand the grief of family members and express your sympathy and regret. If there is anything we can do for you, please contact us. Never hang up as soon as you hear that the patient has died, thinking that there is no need to ask for advice. This will easily lead to dissatisfaction and suspicion among patients' families, which will cause troubles.

6. I won't go into details about the tone, speech speed, posture and other related skills when calling back, because there are very professional training materials.