Nanjing epidemic telephone 12345 consultation

Telephone consultation on epidemic situation in Nanjing 12345: It mainly answers the general public's various consultations and demands on epidemic situation according to relevant policies, including the application of Sukang code, nucleic acid detection, community prevention and control management, public place management, etc. At the same time, it will also answer the normal questions and demands of the public. For the problems of appeal, they will be classified and pushed to relevant departments and units in real time for timely treatment, and the hotline will follow up the return visit in time.

Since the outbreak of the epidemic, especially since July 24th, the number of calls made by 12345 has surged, reaching 558,000 on July 24th and10.008 million on July 25th. This is equivalent to every 10 Nanjing people calling 1 2345, but only a few 100 people can get through. During the epidemic period, the maximum number of calls to Nanjing 12345 government hotline was more than 7,000 a day.

Nanjing Telephone 12345 Job Responsibilities

Hotline 12345 integrates the non-emergency government hotlines set up by various departments at all levels, and provides services such as business inquiry, consultation, complaint, help-seeking, public service, collection of opinions and suggestions, and public opinion survey for the public according to the principle of "combining answers". The work of hotline 12345 is subject to the supervision of deputies to the people's congresses at the corresponding levels and democratic supervision of CPPCC members.

According to the requirements, submit the operation of the hotline 12345 and the handling of various departments, publicize it to the public through appropriate means, and take the initiative to accept social supervision; Comprehensive use of system supervision, written supervision, special supervision, instruction supervision and other ways to urge and urge the organizer to handle. Through all-round supervision and various forms of supervision, we urge all units to earnestly perform their duties and ensure that the masses demand that "everything is echoed and everything is implemented."

Reference to the above content: Baidu Encyclopedia-12345 government service convenience hotline