What will happen if you express your complaint?

When customers complain about the problems in the service process, the reasons may come from the goods provided by the logistics department or from the service. Once a complaint is made, it is an unpleasant thing for customers and logistics departments.

If the consumer calls the courier company to complain about the courier, the customer service will issue a work order to check with the local supervisor whether there is a service fault in the complained courier. The service level is determined by the supervisor. If the service attitude is involved and the circumstances are serious, the employee will be fired and never hired. Others will be punished according to the situation, such as business deduction, fine or suspension of training, and the punishment of business deduction will be used as a reference for internal promotion.

The courier company brother was complained. The basic principle is to pay attention to the voice of customers. Even if the customer wants to cancel the complaint, it will not help to call the customer service afterwards to explain the situation. In addition, if the courier is complained, it will also have an impact on the site manager, which involves the incentive ranking of the site and is linked to salary and promotion.

If the courier is complained to the company, the provincial company will be fined 100 and the branch company will be fined 20. After the complaint is handled, the customer will receive a short message asking whether the service is satisfactory. If satisfied, then 20% of the branches will not be fined.

Fines should be the way most courier companies deal with complained couriers. The amount of fines varies, but the courier is usually given time to respond, so that the courier can negotiate with the customer and cancel the feedback mechanism of complaints. A courier said that the customer will not be punished for the first complaint, and will be fined indefinitely for the second time according to the specific situation.