Can receive text messages but not send text messages

If you are using a Huawei mobile phone, you can do it through the following methods:

1. "Enhanced message" cannot be sent

The text message editing box displays "Enhanced message" Message", it means that the mobile phone is using enhanced information to send text messages, which can be handled by the following methods:

1. Please turn off and on the enhanced information switch again (SMS message gt; three-dot button gt; settings gt ; enhanced information).

2. If you need to contact the other party urgently, it is recommended that you turn off the enhanced messaging function first and use ordinary SMS to send information so that you can contact the other party in time.

3. If the other party cannot receive the enhanced message after you send it, it is possible that your message or number may be controlled by the operator's security policy, and the operator did not send the message to the receiving end after receiving it. For details, please call the operator's customer service to confirm the cause of the problem.

4. If it is still not resolved, it is recommended that you consult your operator.

2. Some text messages cannot be sent

For example, if you send a text message to an operator (China Mobile 10086, China Telecom 10000, China Unicom 10010), if the message is sent successfully, it means that the mobile phone is a partial text message. Unable to send.

1. If the text message contains sensitive words, the other party cannot receive it after sending it

Please use test statements to send text messages to confirm whether it can be received normally, such as hello, thank you, goodbye, etc. . If it can be received normally, it means that the text messages you sent before may contain sensitive words, and it is recommended that you avoid sending sensitive words.

2. Please confirm whether the fixed dialing service has been turned on

After turning on fixed dialing, messages can only be sent to contacts in the fixed dialing list and cannot be sent to other numbers. If you want to continue sending, please cancel the fixed dialing service.

You can enter dialing/phone; three dots; settings; card 1 or more under card 2; fixed dialing; close fixed dialing (the PIN2 code required during the closing process is required Consult your operator).

3. If you are sending a group text message, please confirm whether the screen is turned off during the sending process. It is recommended that you keep the phone screen on or keep the phone charged when sending group text messages.

4. If you cannot send text messages to a certain short number (such as 1066), please enter the settings, search for paid text message permissions, click to enter and find the information. It is recommended to set it to Ask.

3. All text messages cannot be sent

1. If your phone is currently using a 5G network, it is recommended that you pull down the shortcut switch panel to turn off the 5G switch and try again.

2. Third-party SMS may have compatibility issues. Please check whether you are using a third-party SMS application. Checking method: Please enter settings, search to enter the default application, and check whether the selected application in the information is a third-party SMS application. If so, please set the system default information to the system default.

3. You can turn on and off airplane mode and try again after triggering the network.

4. If the SIM card is currently enabled for VoLTE, please enter the settings, search for VoLTE, turn off the VoLTE HD call switch and try again; if you do not find the VoLTE switch or the problem is not solved after turning the VoLTE switch back on, we recommend that you First contact the operator to re-enable the VoLTE function, and then try restarting the phone.

5. If a "red exclamation mark" appears directly when sending a text message, please long press the text message that failed to be sent and select more; check the information details, contact the operator and feedback the error code.

6. Please check whether the SMS center number setting is normal:

(1) Please set the correct number in Information > Three Dots > Settings > Advanced > SMS Center SMS center number (there is no SMS center for telecom cards). If you do not know the SMS center number, please contact your operator to obtain the SMS center number and set it up.

(2) If the confirmation number is correct but the setting fails, it is recommended that you set the SIM card on another mobile phone.

If the setting still fails, there may be a SIM card problem. It is recommended that you bring valid documents to the operator's business hall to replace the SIM card.

7. Please insert the SIM card into another mobile phone to check. If other mobile phones cannot send, it is recommended that you consult the operator.

4. If the above troubleshooting cannot solve your problem, it is recommended that you perform data clearing and restoration operations

1. Restore "Information" to the default settings

HarmonyOS ：Information>Four dots>Settings>Four dots, select restore default settings below.

EMUI 9.X/10.X/11.X: Information > Three dots > Settings > Three dots , select Restore default settings below.

EMUI 5.X/8.X: Information gt; More gt; Settings gt; Restore default settings.

2. Restore network settings

Enter settings, search for restore network settings, click Restore network settings (WLAN, Bluetooth and other related data will be deleted), and then try to see if you can send text messages.

Warm reminder: This operation will not delete data or files. It will only restore the settings of WLAN, mobile data network and Bluetooth (such as hotspot connection information, Bluetooth pairing information, etc.). Other phone settings will not be restored.

3. Delete the data and cache of the message (the text messages will not be deleted)

Enter settings, search for application management, find the message, and click Storage gt; Delete data.

4. Please back up important data (third-party applications such as QQ and WeChat need to be backed up separately) before performing a factory reset operation

Enter settings, search for factory reset, and click factory reset set up.

Warm reminder: This operation will delete all data on your memory device, including accounts, system and application data and settings, installed applications, music, pictures, and all files on the internal storage space.

If the problem persists, please back up your data (third-party applications such as QQ and WeChat need to be backed up separately) and then bring your purchase receipt to the Huawei Customer Service Center for inspection and processing.

Related links are as follows: Huawei Customer Service Center Repair Service Appointment Service Repair Spare Parts Price Inquiry