Can Huawei's mobile phone be returned without quality problems?

Goods within the scope of three guarantees can be returned within seven days (168 hours) from the second day after receipt, and the product packaging and accessories are complete, and the appearance of the mobile phone is not damaged, and no one has damaged it.

First, the judgment of the validity of the return.

The validity period of return is calculated from 0: 00 the next day after you sign for it, and the application for return is subject to your successful submission on the "My Order" page of Huawei Mall. For example, goods signed in March 1 need to be returned to Huawei Mall on March 8 at the latest, or replaced on March 16 at the latest. After this date, you can't enjoy the return service. In order to protect your rights and interests, please submit a return application to the "My Order" page of Huawei Mall as soon as possible. If it is a quality problem, please send the goods to the after-sales outlets for testing as soon as possible.

Second, about customized goods.

Customized goods refer to consumers' participation in the production process in order to obtain goods that meet their personal attributes, needs and sizes. For example, print patterns and characters on designated products, or products made according to their own needs. According to the relevant national laws and regulations, this kind of goods does not support "7 days no reason to return".

Three. Judging whether the returned goods meet the warehousing standard.

First of all, you need to submit a return application to the "My Order" page of Huawei Mall Personal Center, and we will generally review it for you within 24 hours. Please return the required items to the warehouse as soon as possible after the application for return and exchange has passed the preliminary examination. After confirming that the goods are complete and meet the return standard, the warehouse will put them in storage to replace new products or refund them. Please refer to the following table for the items to be returned in different return scenarios:

Description:

(1) You need to send an invoice to return goods, but you don't need to send an invoice to exchange goods.

(2) invoices, warranty cards, test reports and other documents cannot be altered.

③ The complete standard of goods refers to the charger, data cable and warranty card in the original packaging. For details, please refer to the "Packing List" on the corresponding product details page.

(4) Complete original packaging refers to the packaging of goods when they leave the factory, including color-printed cartons and liner packaging in cartons. It is recommended that the outer packaging be kept for 15 days from the date of receipt.

(5) Only refers to users who need to send it back at outlets, and send it directly to the mall warehouse for testing.

6. Gifts refer to gifts with zero price.

Fourthly, the judgment of logistics cost attribution.

1) For the first category (national three guarantees) and the second category (due to Huawei Mall) in the detailed rules, Huawei Mall will bear the commodity freight during the return period (but it is only the first round-trip freight, so please be sure to return all the required items at one time. If you don't send all the items at once, you need to bear the freight of the remaining designated items, and the incomplete items need to be replenished. If the goods cannot be replenished, it will be handled according to the return policy. If you return items that don't need to be returned, we will return them when we arrive.

2) For the third category (customer's personal reasons), Huawei Mall will not bear the possible freight, but you will bear it.

Verb (abbreviation of verb) can replace the model description of goods.

Commodity exchange only supports the replacement of goods of the same model, specification and color.

Description of intransitive verb accessories and gift service policy

1) Please pay attention to the different concepts of standard, accessories and gifts: the original package is standard, the extra purchase is accessories, and it is given with the activity, and the zero price is a gift.

2) If there is any quality problem as a standard, it is recommended that you apply at the outlet. Accessories within the scope of three guarantees, such as batteries, external wired headphones, chargers, data cards, etc., can be returned and guaranteed according to the three-guarantee policy (please contact the customer service of the shopping mall for non-three-guarantee products such as protective cases, stickers and accessories). If there are quality problems with the gifts within the scope of three guarantees, you can apply for a replacement.

3) Individual goods in the package are not allowed to be returned separately. If the return application meets the return requirements, all the goods in the package must be returned. If you have any other questions, please consult the customer service of Huawei Mall for help.

Seven, other circumstances not to handle the return.

1) Any goods not sold by Huawei Mall (serial number or serial number does not match).

2) Overinsured goods (goods that have exceeded the three-guarantee warranty period).

3) Commodity quality problems caused by unauthorized maintenance, misuse, collision, negligence, abuse, liquid ingress, accident, alteration, incorrect installation, or tearing or altering labels, machine serial numbers, anti-counterfeiting marks, etc.

4) Items not completely returned to Huawei Mall (please refer to the "Return Form" above).

5) Three-guarantee vouchers such as invoices and warranty cards are not provided, or the information of three-guarantee vouchers is inconsistent with the goods or has been altered.

6) The customer has signed for the return of the goods due to the damage, missing or wrong delivery of the logistics, and the relevant credentials issued by the logistics company cannot be provided.

7) Virtual goods and software goods do not participate in the three-guarantee service of digital products in shopping malls.

8) Goods that are clearly stated at the time of purchase and do not support return.

Eight. exceptions

1) The pictures provided on the website of Huawei Mall may be slightly different from the real thing due to the change of shooting light and the color difference of the display. The effect demonstration diagram and schematic diagram are for reference only (the pictures are composite diagram and simulation demonstration diagram). Please take the product appearance (including but not limited to color) as the material object.

2) Limited to space, the information contained in Huawei Mall (including but not limited to product specifications, functional descriptions, etc. ) may not be complete. Please refer to the specific information in the product manual.

3) Due to problems caused by your technical level and limited use environment, Huawei Mall does not accept returns.

4) For storage products, Huawei Mall does not provide data export service. Please export the data inside before returning to Huawei Mall, otherwise Huawei Mall will not bear the corresponding responsibility for data loss, damage and leakage.

5) If products such as mobile phones, tablet computers and network cards can be eliminated by software upgrade, they can be sent to Huawei's authorized after-sales service center for upgrade and will not be returned.