Who is responsible for the damage during the express delivery?

Generally, the courier company shall be responsible for the damage in the process of express delivery, as follows:

1. Normally, the carrier shall compensate for the loss, shortage, deterioration, pollution and damage of the goods during the express delivery. It is worth noting that consumers can't directly ask the courier company for compensation after receiving the courier, but should explain the situation to the purchased merchants in time. As the consignor, the merchants should claim compensation from the courier company.

The courier company is not responsible for damage, loss, shortage, etc. The goods are damaged during transportation due to the following reasons:

(1) irresistible; If the courier is damaged due to non-human activities such as heavy rain or debris flow during transportation;

(2) the natural attributes of the commodity itself; If you buy flowers and plants, these things will wither and rot easily, and will not happen as expected when you receive the express delivery. The responsibility cannot be imposed on the courier company.

(3) Reasonable loss of goods; If the perfume you buy is volatile, it usually takes some time to arrive if you come back from Haitao. It is unreasonable to ask the courier company to bear the responsibility if it is found that the perfume is not full when the courier arrives.

(4) The fault of the shipper or consignee. If the courier arrives at the consignee and cannot be picked up in time, it can be said that it is placed in a certain place. Later, when I picked up the courier, I found that the courier had been damaged. At this point, the courier company cannot directly bear the responsibility.

Sending process:

1. The mailing department packs the mailed items, fills in the express delivery form, signs the release form and submits it to the front desk.

2. The sender must register detailed information (such as the items sent, quantity, sender and postage payment, etc.) on the courier. ).

3. Inform the courier company to receive the goods after the front desk is verified.

4. If the courier sent is personal, it must be clearly put forward with the front desk.

5. If the colleague who works overtime on weekends is in urgent need of express delivery, he can give it to the security guard on duty at the doorman's office, and I will inform the security guard on duty of the express delivery company to send the express delivery information to the front desk for registration when he goes to work at the front desk.

Receiving process:

1, company express delivery, first of all, the front desk is responsible for signing for the express delivery. The front desk needs to confirm whether the recipient and address are the company's courier.

2. In case of foreign documents on Sundays or legal holidays, the security guard on duty at the gate will sign for them and save them, and then hand them over to the front desk to inform the recipients to collect them when they go to work at the front desk.

3. The recipient should collect the express mail at the front desk in time, and register the detailed information (such as the items sent, quantity, sender, postage payment, etc.) on the express mail list. ). When you pick it up, you should confirm whether it is sent by yourself (department), and then the recipient can sign it before you can pick up the goods.

The recipient needs to negotiate with the sender of the other party, and the courier must fill in the name and contact number of the recipient clearly. If you don't know the contact person and telephone number, you can't confirm the recipient, the front desk won't sign for the courier, and the courier staff will return it to the sender.

legal ground

People's Republic of China (PRC) Civil Code

Article 832 The carrier shall be liable for the damage or loss of the goods in the course of transportation. However, the carrier shall not be liable for compensation if it proves that the damage or loss of the goods is caused by force majeure, the natural nature or reasonable wear and tear of the goods themselves and the fault of the shipper or consignee.

Article 833 The amount of compensation for damage or loss of goods shall be in accordance with the agreement of the parties; If there is no agreement or the agreement is unclear, and it cannot be determined according to the provisions of Article 510 of this Law, it shall be calculated according to the market price of the place where the goods arrive at the time of delivery or should be delivered. Where there are other provisions in laws and administrative regulations on calculation methods and compensation limits, those provisions shall prevail.