How do beauty salon guests say hello the next day?

After the beauty salon guests, the greeting method for the next day is as follows:

I. Opening remarks

1, hello! I'm XXX, the beauty consultant of XXX beauty salon. I'm looking for Ms. XXX.

2. Hello! I am the beauty consultant of the new XX, XXX beauty salon. Excuse me, are you Ms. XX? Do you have time now? In order to make our beauty salon serve you better, we would like to consult/investigate the situation of ××. I hope you can help me understand the following aspects.

Second, according to different consultation contents

1, (investigating the services of beauticians/beauty consultants)

Excuse me, did you come to our beauty salon for nursing on XX? What do you think of the services of beauticians/beauty consultants? Do you have any suggestions for the service of our beauty salon?

2. Return visits to new products and promotional activities.

Our beauty salon recently launched XXX activities/new products. I wonder if you know the news? (The customer replied that it is already being done) Do you think the promotional products/new products of our beauty salon attract you? (Yes/No) What do you think attracts you? What do you think needs improvement/deficiency?

3. Return visit of competitive brands/beauty salons

Which brands of skin care products have you used before, and which beauty salons have you been to? What do you think is the most attractive place of XX brand, and what is the service of beauty salon? Can you give me an example?

4, understand the customer's use of nursing products.

In order to help you use this product better and improve your skin to the greatest extent, I want to know about your recent skin condition. Do you still have blackheads on your skin?

5. Understand customer needs

Do customers have any other suggestions about the products and care services of our beauty salon?

Three. Concluding remarks

Thank you very much for your support and cooperation. If you have other suggestions and opinions, you can call our beauty salon at any time * * *-* * * *. See you next time, Ms. XX!

Requirements and precautions of telephone return visit

1. Use polite expressions: Hello, sorry, excuse me, thank you, etc.

2, the tone is gentle and gentle, which can make the beauty salon feel the company's concern and help for her.

3. Listen carefully to customers' opinions and don't compete with them. Don't talk until the customer has finished speaking or at an appropriate time. And record the customer's suggestions or questions and feed them back to the relevant supervisor or boss.