Why did Yunda stop in Hangzhou?

Why Yunda stopped in Hangzhou: Ms. Du from Hangzhou reported to us that she opened a luxury leather care store. Some time ago, she sent five pairs of shoes from customers to the factory for repair through Yunda Express, but the packages were lost by the courier company during transportation. The value of these five pairs of shoes is nearly 10,000 yuan, but the express company said that the maximum compensation would only be 1,000 yuan. So why, let’s see together.

Ms. Du opened a luxury leather care store in Hangzhou, mainly engaged in the repair and maintenance of high-end leather shoes. On November 3 this year, she planned to send the customer's five pairs of shoes to the factory in Shangcheng District, Hangzhou for repair through Yunda Express.

"There is a pair of Italian handmade shoes. I have contacted the customer. They are handmade. He said that when he bought them, they cost more than 3,000 yuan. The other two pairs belong to the same customer, too. I brought them over when traveling abroad, one cost more than 2,000 yuan and the other cost more than 1,000 yuan. According to the new purchase price, I calculated that it was about 10,000 yuan." Ms. Du said.

However, after the express delivery, there was news that the goods had not arrived. "On November 6, the other party did not receive my shoes. They called me and asked me whether my express delivery had been sent. I said that the express delivery had been sent on November 3. I checked the waybill number and it was on it. It kept showing that it was being delivered. On the 8th, it told me that the express delivery had been found and the surveillance system had checked that it had been lost.” Ms. Du said that after learning about the missing item, she immediately notified her customer. , several shoe owners made claims for 2,000 yuan, 800 yuan and 400 yuan respectively. Another shoe owner did not file a clear claim amount.

"I have to pay at least more than 3,000 yuan, almost 4,000 yuan. I said we would pay half of it per person, but they said they would give you up to 1,000 yuan." Ms. Du said that she didn't have it when she sent the express. The price was guaranteed, but Yunda was only willing to pay compensation of 1,000 yuan, which she found unacceptable.

The reporter also contacted the courier who was responsible for collecting the goods. "I received this item, but it was lost by their courier over there. It will be treated as a lost item here. Yunda Express Company will only compensate 1,000 yuan at most. There is no way. The key is that this item has no proof of value and no insurance. , so we can’t pay that much,” said Yunda courier Master Cheng.

Ms. Du said that the person in charge of a Yunda outlet had called her before to discuss compensation matters, but after talking several times, he started not to answer the phone.

“This is what the phone call looks like, not just one. I have called five or six times, and they are all like this.” Ms. Du’s husband said.

The reporter also called several times, but could not get through. Subsequently, the reporter contacted Yunda’s official customer service.

The official customer service of Yunda Express responded, "A complaint will be initiated here immediately. Now contact them immediately to take a look and verify the handling situation. What is the result? Ask them to get back to you as soon as possible. Call me back to inform you of the situation.”

The reporter also consulted a lawyer regarding this matter. The lawyer said that if the goods are lost due to the express company's fault, the sender has the right to ask the express company to compensate for the loss, provided that the actual value of the goods can be proven.

Ms. Du said that she will contact the customer later and ask the other party to provide the payment voucher for the original purchase of the shoes to prove the value of the shoes. At the same time, we do not rule out safeguarding rights through legal channels.