What should I do if I send a message to the rice cooker by courier?

With the popularity of online shopping and the rapid development of e-commerce industry, express delivery has become the mainstream way of modern logistics distribution, and it is also an important industry that is developing all over the world. However, due to the accelerated pace of life and busy work, express delivery often has problems in the delivery process. For example, sometimes we buy a rice cooker online, but the courier will send you a message telling you that the rice cooker is broken or even not delivered at all. What should we do?

Step 1: Contact the courier company in time.

If you find something wrong with the courier, please contact the customer service of the courier company as soon as possible, inform the problem and explain the situation. The courier company will inquire about your problem and reply to you in time to tell you the progress of solving the problem.

Step 2: Check the return policy.

Understand the return policy of the courier company and determine whether you have the right to return the goods. Some logistics companies may ask you to take photos, video or even negotiate and talk, because you may need to prove the damage degree of the goods and other relevant information. Only by treating these problems rationally and objectively can we solve these problems faster and better.

Step 3: Save relevant evidence.

After evaluating personal rights and interests, begin to process relevant evidence and save vouchers, such as taking photos and uploading them. Before communicating with the courier company, it is better to keep the certification materials such as e-commerce brand, model, quality and physical acceptance, which can help solve the dispute. If you find that the rice cooker is different from the one you bought, or the rice cooker you received is damaged, you should take photos immediately and save the name, contact information and single number of the recipient.

Finally, when your problem is not satisfactorily solved, you can complain to the local consumer complaint center or the Consumer Council to increase your power. In short, when using express delivery, consumers should pay more attention to the choice of logistics enterprises, understand the policies and relevant terms of express delivery companies, strengthen the protection of their own rights and interests, and constantly improve the service quality of the logistics industry, so that consumers can buy more and spend less and use it with confidence.