What is the penalty for buyers to complain about sellers' abuse?

The punishment of Taobao depends on the seriousness of the case. If it is light and it is the first time to commit a crime, it is just a warning. If the circumstances are serious, points will be deducted. Then, how many points does Taobao deduct for complaining about business insults?

If the circumstances are serious, deduct 12 points each time; If it is not serious, it can be deducted, or 2 or 4 points can be deducted.

First, how to deal with the abuse of Taobao sellers?

1. First, you need to take a screenshot to save the conversation record. You can ask for an apology. If you don't apologize, you can complain about it and upload screenshot evidence. If you don't know the process, you can consult Xiao Er.

2. Enter the complaint into "Taobao Rules and Honey", select "Complaint" and submit the complaint according to the complaint type.

The way to complain is to contact Taobao. You can also call. According to the prompt, you should be prepared to make the order number and comments clear. After saying the complaint, the customer service will send the complaint link, and then you should click the chat box that appears, click Report, generate the complaint reference number, operate in turn, and finally save and complain.

In fact, the punishment for the seller's swearing depends on the severity, which may seal the account and block the product. This is not light for sellers, because the competitive pressure in the industry is not small, so if everyone breaks the rules at will, it will give opponents a great opportunity, and I believe you don't want to see it.

Second, what is the punishment?

1. If Taobao customer service insults, curses, threatens or harasses the buyer, the buyer can complain to the platform; Once the complaint is established, the store will be closed for 7 days, and 12 points will be deducted for each serious case; If the circumstances are particularly serious, it will be regarded as a serious violation, and 48 points will be deducted each time, and the account will be permanently frozen.

If the customer service is unintentional, you should contact the buyer immediately to see if you agree to cancel the complaint before the complaint is established. If the customer service has any objection to the buyer's malicious harassment complaint, it can log in to the seller's center within 15 days after the punishment, find the punishment record, and prepare valid documents such as SMS photos, screenshots of Wangwang chat, Ali Wangwang proof number and call records to make a complaint.

Generally speaking, if Taobao customers complain about business abuse of power, once verified, they will be punished according to general violations. General violations are divided into no deduction, 2 points, 4 points, 6 points, 12 points.