Polite terms of business reception etiquette

Business etiquette is a code of conduct that people must follow in business activities. As the name implies, business reception etiquette is the etiquette that our reception staff follow in the process of business reception. Then I've compiled the polite expressions of business reception etiquette for you. Welcome to read! Business Reception Etiquette

Chapter I Introduction to Business Etiquette

1. What is business etiquette?

business etiquette is a code of conduct and criterion that people must follow in business activities. As the name implies, business reception etiquette is the etiquette that our reception staff follow in the process of business reception.

second, why should we learn business etiquette?

With the economic globalization and the continuous development of China's economy, business activities have penetrated into every corner of our lives. In addition, with the continuous development of local economies, corporate exchanges and investment attraction, the scope has developed from local, provincial and domestic to common sense of business reception etiquette all over the world. Therefore, in business activities, how to deal with people becomes more and more important, and more and more people pay attention to it, which also urges us to pay more attention to the important etiquette in business activities.

Chapter II Telephone Etiquette

First, the telephone impression of some domestic units

The voice is listless, the caller doesn't know whether the unit he is calling is correct, and the person answering the phone lacks basic skills

skillful and enthusiastic enough? It is difficult for the caller to leave a good impression on the company. Common sense of business reception etiquette article Common sense of business reception etiquette comes from 2. International common telephone answering terms

Operator: name of reporting company (voice should be clear and soft)

Extension: name of department+own name

Straight line: name of reporting company+name of department first

Items to be prepared when calling: ()

Third, telephone etiquette

(1) Smile when making a phone call to create a pleasant voice;

(2) After answering the phone, greet each other and say the name of the company;

(3) when you go to the phone, introduce yourself first, don't let others guess, and ask the other party if it is convenient to answer the phone first;

(4) It is best to pick up the phone within three rings;

(5) When making an international call, you should know the time difference and avoid disturbing the rest of the other party;

(6) Talk about business, and try to be at work. And prepare the information related to the telephone content in advance for future reference;

(7) A good memory is not as good as a bad written one, and detailed telephone records should be made for emergencies;

(8) For important telephone calls, draft the general knowledge and etiquette of business reception in advance. When there is an important agreement, you should repeat what you have written down and confirm that this is the agreement between the two parties

;

(9) To make a long story short, don't talk on the phone or make personal phone calls for too long at work;

(1) Don't eat or be absent-minded on the phone, the other party can feel it through the voice and leave a bad impression;

(11) Don't talk too loudly on the phone, so as not to disturb others.

(12) If the person the other party is looking for is not in, politely explain and tell the other party that he/she will call him/

when he/she comes, and ask the other party to leave his/her contact information, and repeat the other party's name, phone number and important details before hanging up; Business etiquette polite expressions

1. Telephone polite expressions

1. Hello! This is Chuanhai Industry and Trade Department (room). Who are you looking for?

2. This is me. Who's calling, please?

3. What can I do for you? What can I do for you? (

4. Don't worry, I'll try my best to do it well.

5. You're welcome, this is what we should do.

　6.? Comrade is not in. Can I take a message for you? Would you please call again later? )

7. Sorry, please consult the department (office) for this kind of business. What's their number? . (Comrade, this is not the phone number. What is his (her) phone number? )

8. You have the wrong number. This is Chuanhai Department. It doesn't matter.

9. Goodbye! (common to the following)

1. Hello! Excuse me, are you from work?

11. I'm Kawabe. What's your name, please?

12. Please help me find a comrade.

13. Sorry, I dialed the wrong number.

14. Excuse me, this question? Please leave your contact number and we'll get back to you as soon as possible, OK?

information: telephone skills to make the work smooth!

1. Call yourself if you are late or ask for leave;

2. Go out to handle affairs and contact the unit at any time;

3. When going out for business, you should inform the destination and telephone number;

4. If the visit time is delayed, you should contact the other party in advance;

5. After sending the document by fax, contact by phone;

6. Don't tell others your home phone number easily;

7. When borrowing another company's phone, you should pay attention to borrowing another company's phone, which should not exceed ten minutes. Under special circumstances, if you have to answer the phone for a long time, you should first ask the other party's consent and understanding. Second, business reception etiquette

Daily reception work:

1. Greeting etiquette

(1) Guests should be greeted immediately: it should be recognized that most visitors are important to the company, and they should show warm, friendly and willing to provide services. If you are typing, you should stop immediately, even if you are on the phone, you should nod to the visitors, but you don't have to stand up to greet them or shake hands with them.

(2) greet the guests warmly: when greeting, you should nod gently and smile. If you are a guest you already know, the address should be more cordial. Reception of strange guests: When a strange guest comes, be sure to ask his name and the name of the company or unit. You can usually ask: May I have your name, please? Excuse me, which company are you?

2. Reception etiquette? Attention should be paid to the following points when receiving guests:

(1) When the person in charge the guest is looking for is not available, clearly tell the other party where the person in charge has gone and when to return to the unit. Please leave your phone number and address, and make it clear whether the guest will come to the company again or our responsible person will go to the other company.

Politeness Strategies in Business Negotiation (2) Learn to Listen

What do people often say? Know yourself and know yourself, and fight every battle? . In international negotiations, negotiators need to know many aspects of the other party in advance, such as cultural background, enterprise strength, financial situation, negotiation direction, etc., but some of them cannot be known in advance. Therefore, it is very important to be a good listener in negotiation. Listening embodies the principle of polite cooperation and the attitude of mutual respect and sincerity. In fact, it is a thorough process of understanding the opponent's psychological activities and understanding the other party's specific personality, style, habits and interests. By listening, we can figure out each other's negotiating experience, ability and honesty, and whether they are trustworthy and can keep their promises, so as to get more information. If you don't know much about one side's specific ideas, you can initially judge how sincere the other side is about the cooperation between the two sides, and explore the principles that the other side should adhere to and what aspects can make concessions.

Politeness strategies in business negotiation (3) Modesty and self-confidence

Modesty is one of the most important politeness principles. Both sides of the negotiation usually have strong and weak strength background, but equality and mutual benefit are always the premise for the long-term development of trade cooperation. Therefore, it is precious for both sides of the negotiation to maintain modesty and self-confidence, regardless of the advantages or disadvantages, to win the respect of the other side and control the success of the negotiation. However, it is also very important to grasp the sense of proportion. Too modest will make one party feel that the other team is either lacking in confidence or sincerity. Overconfidence can also make a team look arrogant and unstable. Therefore, modesty and self-confidence do not mean inferiority and arrogance. In the process of negotiation, excessive use of imperative sentences and affirmative sentences will make the language appear stiff and arrogant, imposing, and violate the principle of modesty and politeness. Therefore, in the negotiation, imperative sentences and affirmative sentences should be transformed into interrogative sentences as much as possible to express them. For example,? Will you please give me some advice? Than? Please give me some advice? Appear more polite, modest and confident.

Politeness strategy in business negotiation (IV) Enthusiastic praise strategy

Politeness is also reflected in people's emotional attitude towards people. Most of the people on both sides of international trade negotiations are unfamiliar, business is business, and they all feel strange, but such an atmosphere is not conducive to successful negotiations and cooperation. People are easily influenced by emotions, so both sides need to create a relaxed and pleasant atmosphere for negotiations. Enthusiastic praise before and after the negotiation is one of the effective ways. For example, Chinese personnel ask: Mr.Baker,what has impressed you most during your stay here? The other party can answer:? Many things have impressed me deeply,the long history of China,the hospitality of Chinese people,Chinese food.Of course,our successful business talk has impressed me most.?

Politeness Strategies in Business Negotiation (5) Make negotiation records and sign written agreements.