Chinese-English translation, machine translation is declined. For reference. (thank you! )

With the economic development, social progress and the continuous improvement of people's living standards, people have put forward higher requirements for urban construction and management. In order to adapt to this situation and better serve the people. With the concern of leaders at all levels and after more than two years of full preparation, the "123 19" urban construction hotline service in Shanghai was officially put into operation in July 2005. The hotline is a service hotline directly under the Shanghai Municipal Government. It is a measure and means to change management functions and improve management efficiency.

The center has 40 personal service personnel and 59 full-time service personnel, and uses the special service number "123 19" unified by the Ministry of Construction to provide telephone service for citizens 24 hours a day, 365 days a day, and wholeheartedly solve problems in urban construction and management for the general public.

Second, the purpose of the service

Let the masses listen enthusiastically and do things enthusiastically.

Third, the scope of services.

"123 19" service hotline integrates and builds service resources to form a comprehensive urban management information platform. The service system covers a variety of industries in seven related functional departments, such as building water supply, municipal administration, gas supply, flood control and drainage, real estate development and management, landscaping, urban transportation, city appearance and sanitation, building materials industry management and urban management, and the acceptance of relevant complaints, consultations, suggestions and repair services by these industries is one of them.

Fourth, business processes.

The hotline implements the working mode of unified acceptance, professional triage, timely disposal, follow-up and feedback. The center is in contact with water hotline, "Xiaoguo" hotline, Shibei District Water Supply Hotline, Pudong Veolia, Min Water Hotline, Gas Hotline, Municipal Hotline, Premises Hotline, Housing Emergency Repair Center, City Appearance and Sanitation Hotline, Traffic Hotline, Bus Hotline, Rail Hotline, Land Hotline, Renting Hotline, Greening Construction and Management Public Hotline and Office 17 related hotlines. Communicate the problems reflected by the citizens to the relevant departments in time, and track the handling process of each phone call, so as to realize that everything is settled and everything is answered, and effectively solve problems for the general public.

5, protective measures

Clear responsibility: In order to better solve problems for the people, "123 19" has become a link between the people, so it is necessary to implement the work responsibility. The director of the three links of the Municipal Construction Committee signed letters of responsibility with the leaders of the Housing Authority, the Municipal Engineering Administration, the Greening Bureau, the City Appearance and Environmental Sanitation Bureau, the Water Supplies Department, and the Transportation Bureau, respectively, and clarified the responsibilities to ensure that every call from the masses reflecting urban construction problems can be answered and handled.

Technical support: The "123 19" hotline information system was built by Shanghai Sangao R&D Company, which has powerful call processing, information processing and information release functions, reliable information statistics function and timely information support. Solve problems quickly and effectively, and provide reliable guarantee for government decision-making.

Staff training: "123 19" urban construction service hotline provides training system for engineers all the time, and invites all experienced teachers in urban construction industry to teach. Through long-term theoretical and practical study in various industries, through the examination, to formally serve the public.