Three articles on 3.15 International Consumer Rights Day promotional activity plans

In order for the promotional activities to be carried out smoothly on International Consumer Rights Day, it is necessary to prepare a complete activity plan in advance! Below are three promotional activities plans for the 3.15 International Consumer Rights Day that I have compiled for you. They are for reference only. You are welcome to read them.

? 3.15 International Consumer Rights Day Publicity Activity Plan 1

? In order to further implement the work requirements of the provincial and municipal industrial and commercial bureaus and consumer committees, Closely following the theme of the 2018 Consumer Rights Protection Year "Quality Consumption for a Better Life", we will publicize and implement laws and regulations such as the "Consumer Rights Protection Law", vigorously advocate honest management, effectively create a safe and comfortable consumption environment, advocate the concept of quality consumption, and create a quality consumption atmosphere , to organize Dongxing District's publicity activities to commemorate the "March 15 International Consumer Rights Day" in 2017, this plan is specially formulated.

?1. Purpose of the event

?Closely focus on the annual theme of "Quality Consumption for a Better Life", establish the concept of "consumer priority", listen to the voices of consumers, pay attention to consumer demands, We vigorously advocate honest management, effectively create a safe and comfortable consumption environment, advocate the concept of quality consumption, and create a quality consumption atmosphere.

? 2. Activity theme

? “Quality consumption for a better life”

? 3. Activity time

? March 20xx 14th-15th

?4. Activity location

?Dongxing urban area, schools, markets, towns, shopping malls, and communities.

?5. Event organization

?Sponsored by Dongxing District Industrial and Commercial Bureau and Dongxing District Consumer Council. In order to strengthen the leadership of the activities, a leading group for the publicity activities of Dongxing District in 2018 to commemorate the "March 15 International Consumer Rights Day" was established. The leading group has an office. The office is located in the Dongxing District Consumer Rights Protection Committee Office (list of leading group members) See attachment 1). All industrial and commercial offices and consumer committee branches should formulate corresponding activity plans, clarify tasks and division of labor, strengthen coordination and cooperation, and ensure the implementation of activities.

?6. Activity content

?(1) Promote and implement the "Consumer Rights and Interests Protection Law", "Measures for Penalties for Infringement of Consumer Rights and Interests" and knowledge of relevant laws and regulations;

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(2) Organize relevant units and enterprises to carry out the "Five Advances" activities for consumer rights protection knowledge in schools, towns, markets, stations, and communities.

(3) Organize relevant member units to carry out publicity activities on relevant laws, regulations and consumer rights protection knowledge, accept consumer consultation and complaints on-site, resolve consumer disputes in a timely manner, and maintain social stability.

(4) Guide relevant units to carry out "3·15" commemorative activities.

?7. Arrangement of activities

?From March 14th to 15th, organize relevant units and enterprises to carry out the "Five Advances" of consumer rights protection knowledge in schools, markets, towns, streets, and communities. "Activity.

(See Appendix 2 for the implementation plan for organizing and carrying out the "Five Advances" activities of consumer rights protection knowledge)

? 8. Activities Requirements

? Activities to commemorate the "March 15 International Consumer Rights Day" involve It has a wide coverage and is closely related to the production and life of the people. It is a major event for consumers in the region. In order to effectively carry out the "3·15" series of publicity activities in 20xx, several requirements are put forward:

?(1 ) Enhance the overall concept, unify the time arrangement, and actively coordinate relevant units and enterprises to carry out publicity activities;

? (2) Organize all forces to go deep into villages, towns, and communities on the day of the "3·15" event , schools, markets, close to consumers, and carry out publicity activities by setting up consultation points, accepting consumer inquiries and complaints on-site, and publishing relevant laws and regulations materials;

? (3) Vigorously publicize, create an atmosphere, and strengthen Cooperate with the media to widely publicize the "3·15" activities and vigorously create a good trend of quality consumption;

? (4) Actively accept consumer consultation and complaints, resolve consumer disputes in a timely manner, and maintain social harmony and stability;

(5) Comprehensively collect and carefully summarize the "3·15" activities. All industrial and commercial offices and consumer committee branches will report the status of the "3·15" series of publicity activities and related pictures to the district consumer committee before March 15-16.

? March 15th International Consumer Rights Day Publicity Activity Plan 2

?March 15th International Consumer Rights Day in 20xx is approaching. In order to do a good job in commemorating 3.15, we will actively create In order to create a safe, secure and comfortable consumption environment and better safeguard the legitimate rights and interests of consumers, based on the actual situation of our city, the following plans are now formulated.

?1. Organizational Leadership

?In order to strengthen the leadership of the March 15 commemoration activities, organize various rights protection work, and improve the overall effectiveness of market supervision and rights protection, the Municipal Market Supervision Commission and the Municipal The Consumers Association established a 3.15 activity leadership group.

?Team leader: Director of the Municipal Market Supervision Commission xx

?Deputy team leader: Deputy directors of the Municipal Market Supervision Commission

?Members: Municipal Market Supervision Commission Office, Business Management (Credit Information) Department, Market (Contract) Department, Competition Law Enforcement (Direct Selling) Department, Internet Supervision Department, Trademark Department, Advertising Department, Consumer Protection Department, Quality Control Department, Quality Supervision Department, Standardization Department, Measurement Department, Certification Department, Special Supervision Department, Food Comprehensive Department, Food Production Department, Food Distribution Department, Catering Department, Health Food Department, Pharmaceutical and Chemical Production Department, Pharmaceutical and Chemical Registration Office, Pharmaceutical and Chemical Distribution Department, Device Supervision Office, Device Registration Office, Emergency Department, Information Technology Department, Publicity and Education Department, Administrative Department, Municipal Consumers Association, News Center, Pharmaceutical Research Institute, Equipment Quality Inspection Center, Adverse Drug Reaction Center, Quality Inspection Institute, Metrology Institute, Special Inspection Institute, Textile and Fiber Institute, Standardization Research 43 departments and directly affiliated units including the Institute, Quality Management Research Institute, Complaint and Reporting Center, Food Inspection Institute, Commodity Safety Monitoring Center, and Inspection Team

?The leading group has an office, which is located in the Consumer Protection Department

?2. Activity content

?(1) Carry out social publicity activities for consumer rights protection. During the March 15 period, the Consumer Rights Protection Law, Advertising Law, Food Safety Law, Drug Administration Law, Product Quality Law, Special Equipment Safety Law, etc. Focusing on closely related laws and relevant laws and regulations, we organized district bureaus to carry out extensive legal popularization; through government interviews, special columns, electronic screens, government Weibo, WeChat official accounts, etc., we demonstrated the work highlights and results of the market supervision department , convey positive energy; deepen consumer education guidance, issue consumer warnings, popularize consumer knowledge, guide and support consumers to improve their awareness of self-protection, consume scientifically, rationally, and safely, and safeguard their legitimate rights and interests in accordance with the law. (Relevant departments and directly affiliated units)

(2) Convene a consumer rights protection joint meeting.

During March 15, a joint meeting on consumer rights protection attended by responsible comrades from relevant departments and directly affiliated units was organized to report on consumer complaints and reports in 2017, strengthen internal horizontal communication, enhance the joint force of rights protection in the market supervision system, and promote the perfect governance of rights protection work. , *** built, *** enjoyed. (Consumer Protection Department)

? (3) Convene a symposium on consumer rights protection. During the March 15th period, a consumer rights protection symposium was organized with the participation of some business representatives, consumer volunteers, heads of industry associations, etc. to discuss hot and difficult issues in consumer rights protection, and jointly promote consumer rights protection work. (Consumer Protection Department)

? (4) Release the xx e-commerce analysis report. During March 15, an online search was conducted on the scale, sales volume, survival status, etc. of the city's online business entities, and the characteristics of the online commodity trading market in 2017 were summarized. An xx e-commerce analysis report was formed and released to the public to promote the sustainable and healthy development of the xx online market. (Network Supervision Office)

(5) Carry out quality supervision and spot inspection activities for paper products in the production field. During March 15, 66 batches of paper products in the production field are planned to be randomly inspected, including 36 batches of sanitary napkins (sanitary pads), 14 batches of diapers, and 16 batches of toilet paper and paper towels (including wet wipes). (Quality Supervision Department)

? (6) Carry out special spot inspection activities for the measurement supervision of the net content of quantitatively packaged commodities. During the March 15 period, technical institutions were organized to conduct special spot checks on the net content measurement supervision of quantitatively packaged commodities such as seeds, fertilizers, feeds and other agricultural products in some areas to protect the legitimate rights and interests of consumers. (Measurement Department)

? (7) Carry out corporate quality management system certification and upgrading activities. During the March 15th period, in conjunction with the "Ten Thousand Enterprises Quality Management System Certification Upgrade" activity, key enterprises were organized to carry out promotion and publicity activities in some areas to guide enterprises, especially service-oriented small, medium and micro enterprises, to obtain quality certification and adopt quality management system upgrade actions. Drive the improvement of enterprise quality management level. (Certification and Accreditation Office)

? (8) Carry out the "Care for the Elderly" public support project activity. During the March 15 period, we implemented the arrangements for the public support project of the Municipal Party Committee and the Municipal Government and the work requirements of the State Food and Drug Administration, formulated the implementation plan for the "Care for the Elderly" public support project, and compiled the "Health Food Safety Knowledge Brochure", promotional posters, leaflets, and publicity films and other promotional materials, and organized and carried out publicity and training on health food safety science knowledge and on-site consultation activities with district bureaus to popularize health food safety science knowledge. (Health Food Division)

(9) Carry out health food supervision and sampling activities. During March 15th, we will carry out supervision and sampling inspections of health food direct sales companies and large-scale production companies in our city to supervise the implementation of the main responsibilities of the companies and ensure product quality and safety. (Health Food Division)

? (10) Carry out training activities for telephone operators. Conduct special training for the operators of the xx City Convenience Line Service Center to improve their wiring capabilities and skills in safeguarding the legitimate rights and interests of consumers. (Complaints and Reporting Center, Food Distribution Department, Catering Department, Pharmaceutical Distribution Department)

(11) Carry out media publicity activities for complaints and reports. During March 15th, in accordance with the requirements of the State Administration for Industry and Commerce, we publicized the second phase of the 12315 Internet platform, increased the influence of the platform, and created convenient channels for consumer rights protection; we cooperated with the "Trade Coordinates" program of the Economic Channel of xx People's Broadcasting Station to carry out Live broadcast on consumer rights protection topics, answer consumer inquiries, introduce relevant work of market supervision departments, and promote knowledge of consumer rights protection laws and regulations. (Complaint and Reporting Center)

? (12) Carry out the 12365 Director’s Connection Day activity. During March 15th, according to the deployment of the General Administration of Quality Supervision, Inspection and Quarantine, the National 12365 Director Wiring Day activities will be carried out. (Complaint and Reporting Center)

? (13) Convene a working meeting of the Consumer Rights Protection Service Station. During March 15, we summarized the "Five Advances" work on consumer rights protection in 2017, exchanged experience and practices in rights protection, and deployed the "Five Advances" standardized construction work in 2018.

(Complaint and Reporting Center)

? (14) Carry out knowledge publicity and consultation activities on jewelry and precious metal products. During March 15, knowledge publicity and on-site consultation activities on jewelry and precious metal products will be carried out to answer consumer questions on-site. Regarding the prominent problems encountered in the consumption of jewelry, we provide consumers with targeted explanations of the precautions during the purchase process and the instructions for wearing and protecting jewelry, so as to improve consumers' ability to detect fakes. (Quality Inspection Institute)

? (15) Carry out free visits to the xx Metrology Museum. On March 15, the xx Metrology Museum was opened to the public free of charge. (Institute of Metrology)

? (16) Carry out special equipment inspection data analysis activities. During March 15, big data analysis of the 2017 special equipment inspection and review reports and review reports was carried out, and the analysis results were distributed in the special inspection system in the form of manuals to provide data support for special equipment inspection and supervision work. (Special Inspection Institute)

? (17) Carry out open consultation service activities on textile fibers. On March 15, an on-site consultation service activity for the purchase of fiber products for batting was carried out in a large wholesale market. On-site consumers were introduced to the hazards of "black cotton" and how to identify it; a laboratory open day event was held, and textile companies were invited to "zero "Distance" contact with laboratory instruments and clothing testing processes; select front-line personnel to go to enterprises to carry out quality publicity, improve corporate quality awareness and safety awareness, and improve product quality levels. (Textile Fiber Institute)

? (18) Carry out the xx City Food Inspection Institute laboratory open day activities. During March 15, food production companies, consumers, industry associations, etc. are invited to visit the laboratory of the xx City Food Inspection Institute. (Food Inspection Institute)

? (19) Hold the xx "3·15" on-site party. With the theme of "Quality Consumption and a Better Life", it is planned to jointly hold the 2018 "3·15" party on March 14 in conjunction with xx TV station, Northern Network, and xx Economic Radio Station. The party will involve the exposure of typical cases and key rights protection work. Broadcasting, display of rights protection work results, etc. (Municipal Consumers Association)

? (20) Carry out the first batch of enterprise licensing activities of "Integrity Service and Safe Consumption". During the March 15 period, focusing on key areas such as daily necessities consumption and service consumption, with the orientation of quality and safety, high-quality services, and quick resolution of disputes, through voluntary declaration, review, pre-publicity and other processes, the first batch of enterprise lists were determined and a licensing conference was held. . (Municipal Consumers Association)

? (21) Carry out the 2017 work summary of the elderly consumer education and the 2018 work launch activities. During the March 15th period, the 100 public welfare lectures on consumer education for the elderly were summarized in 2017, and the city and district consumer associations jointly carried out consumer education activities for the elderly to continuously promote the protection of the legitimate rights and interests of the elderly. (Municipal Consumers Association)

? (22) Carry out a release activity of 10 typical cases of consumer rights protection in 2017. During the March 15 period, 10 typical cases of consumer complaints in 2017 were selected, each case was evaluated, and published in major media and online media to provide consumers with a reference for rights protection. (Municipal Consumers Association)

? (23) Carry out activities to release comparative test reports on textile products. During March 15, a comparative test of antibacterial rate indicators was conducted on 48 towels, socks, underwear and other textile products purchased through physical stores, online stores and other channels, and a comparative test report was released to the public. (Municipal Consumers Association)

?3. Work requirements

?(1) Raise awareness and strengthen organizational leadership. Protecting the legitimate rights and interests of consumers is a concrete manifestation of the market supervision department's insistence on being people-centered, faithfully performing its duties and missions, assisting economic development, and escorting consumers' better lives. Organizing and carrying out 3.15 commemorative activities and creating a safe, secure and comfortable consumption environment is an important carrier for market supervision departments to base their duties on their duties and take the initiative to protect the legitimate rights and interests of consumers.

All relevant departments and directly affiliated units must thoroughly implement the spirit of the 19th National Congress of the Communist Party of China, implement the work arrangements of the second and third plenary sessions of the 11th Municipal Party Committee and the State Administration for Industry and Commerce, Food and Drug Administration, and General Administration of Quality Supervision, Inspection and Quarantine, and perform their respective duties and responsibilities. We must take responsibility to promote consumer rights protection work; strengthen cooperation in rights protection, support and cooperate with each other, and jointly carry out the March 15 commemoration activities. Each district bureau and district consumer association should establish a 3.15 activity leading group, formulate activity plans, and carefully organize and arrange 3.15 commemorative activities based on the actual conditions of the jurisdiction.

? (2) Strengthen duty and do emergency response. During the March 15 period, all units must ensure smooth channels for consumer appeals and handle consumer complaints and reports in accordance with relevant regulations in accordance with the law; do a good job in consumer public opinion monitoring and emergency response, pay attention to hot and difficult issues that consumers are concerned about in a timely manner, and prevent public opinion risks; Major and unexpected consumer safety incidents shall be reported in a timely manner in accordance with procedures, and emergency response and disposal shall be done well, administration shall be carried out strictly in accordance with the law, cases that infringe upon the legitimate rights and interests of consumers shall be investigated and dealt with in accordance with the law, and the legitimate rights and interests of consumers shall be safeguarded. During the CCTV March 15 Party on March 15, all relevant units must organize and arrange centralized duty, and promptly handle consumer complaints and reports assigned by the State Administration of Taxation and the issues exposed by the CCTV March 15 Party in accordance with the law; all district bureaus and inspection teams must strengthen their duties. Be prepared for emergency response and ensure that consumer infringement cases are investigated and dealt with in accordance with the law.

? (3) Make a good summary and report the situation in a timely manner. All relevant departments and directly affiliated units should focus on collecting and summarizing the progress of the 3.15 activities, and feedback the summary of the 3.15 activities of the department and unit to the Consumer Protection Department through the OA system before March 21. Each district bureau and district consumer association should pay attention to retaining photos, audio recordings, videos, information, briefings and other materials of various activities carried out during the March 15 period, clarify the leading department and responsible personnel, and summarize and collect the work status of the district bureau and consumer association. Submit the district's 3.15 activity work summary, work pictures and "2018 315 Activity Work Statistics Table" to the Consumer Protection Office of the Commission through the OA system before March 21.

?Contact person: xx Contact number: xx

?3.15 International Consumer Rights Day Promotional Activity Plan

?To commemorate the "3·15" in 20xx "On International Consumer Rights Day, promote the city's industrial and commercial and consumer committee systems to carry out extensive and in-depth publicity activities, in accordance with the work arrangements of the State Administration for Industry and Commerce, the China Consumers Association, the Autonomous Region Industrial and Commercial Bureau, and the Autonomous Region Consumer Committee on the "3·15" activities , combined with the actual situation of our city, the following work plan is formulated.

?1. Guiding ideology

?Thoroughly implement the spirit of the 19th National Congress of the Communist Party of China and the Second and Third Plenary Sessions of the 19th Central Committee, establish the concept of consumer first, and comply with the upgrading of consumption structure and consumption In line with the new trends and requirements of model changes, improving the consumption environment and safeguarding consumer rights and interests are important focuses, and a series of activities to commemorate "March 15" are organized around the theme of the Year of Consumption of "Quality Consumption for a Better Life". Through vigorous publicity of the Consumer Rights Protection Law, the new Guangxi Zhuang Autonomous Region Consumer Rights Protection Regulations (hereinafter referred to as the Consumer Law, the new Guangxi Consumer Protection Regulations), the Product Quality Law, the Trademark Law and other laws regulations, provide consumer consultation, carry out consumer education, guide honest operations and scientific consumption, strive to create a safe and secure consumer environment, boost consumer confidence, and create "three major ecologies", achieve "two constructions", and build "four forces" Guigang has made new contributions.

?2. Activity content

?(1) Convene the Guigang Consumer Council meeting and commemorate the "3·15" International Consumer Rights Day and "Quality Consumption for a Better Life" annual theme symposium.

We convened the member units of the Guigang Consumer Council, invited enterprises, industry association representatives, operator representatives, and consumer representatives to convene a joint meeting of the Guigang Consumer Council governing units and the annual theme symposium to interpret "Quality Consumption and a Better Life" in 2018 "The significance of the theme of the Year of Consumption; interpret the highlights of the new "Guangxi Consumer Protection Regulations" to member units, especially representatives of industry organizations and operators, listen to the opinions and suggestions of relevant departments, do a good job in organization and coordination, and give full play to the bridge link of the Consumer Council organization Role, gather social political consciousness, and strive to promote consumer rights protection work to form a new pattern of social political governance.

(2) Organize and carry out "3·15" on-site publicity activities. During the "March 15" period, the Municipal Industry and Commerce Bureau and the Municipal Consumer Committee organized on-site theme activities in Nanbai Square. All county (city) industrial and commercial bureaus, urban district branches, and consumer committees should focus on the theme of "Quality Consumption, Better Life" and combine the actual conditions of the jurisdiction to carry out "3·15" themed publicity activities with prominent themes, diverse forms, and rich content. A large-scale consumer rights protection consulting service activity was carried out on-site to publicize relevant legal knowledge such as the Consumer Law, the new Guangxi Consumer Protection Regulations, and the Interim Measures for the Seven-Day Return of Goods Purchased Online without Reasons, and to guide the public on-site to identify counterfeit and shoddy products. Invite city leaders and relevant departments to participate in on-site activities to further strengthen the image of industrial and commercial agencies serving the people as "down-to-earth, understanding people's conditions, and doing practical things." Guide scientific consumption, further boost consumer confidence, and build a harmonious consumer market environment.

? (3) Organize consumption education lectures for the elderly into institutions, communities, and campuses. The Municipal Industry and Commerce Bureau and the Municipal Consumer Council will continue to work together with the Municipal Party Committee’s Bureau of Veteran Cadres and rely on the consumer education base to organize 1-2 senior consumer education activities in institutions, communities, and schools before and after "March 15". All county (city) industrial and commercial bureaus, urban industrial and commercial bureaus, and consumer committees should also continue to increase their efforts in consumer education for the elderly. Based on local realities, they should focus on carrying out consumer education activities for the elderly before and after "March 15", and combine case publicity to expose consumption. Traps, issuing consumer warnings and tips.

(4) Focus on the service industry and carry out administrative interview activities. All county (city) industrial and commercial bureaus, urban industrial and commercial bureaus, and consumer committees should target key areas of the service industry, especially public enterprises such as power supply, water supply, gas, communications, and cable TV, before and after "3·15" based on the actual situation in the jurisdiction. , as well as behaviors that infringe the legitimate rights and interests of consumers in the automobile repair, beauty and fitness, home appliance repair, decoration, and catering consumer service industries, focus on interviewing business operators and market operators, vigorously publicize the new "Guangxi Consumer Protection Regulations", and interpret The main clauses and new highlights guide operators to fulfill their social responsibilities and legal obligations, consciously carry out commitment activities and creation activities of "operate with integrity and consume with confidence", actively promote the construction of integrity and self-discipline in the industry, and promote further effective improvement of the consumption environment in the service field.

(5) In conjunction with the implementation of the new "Guangxi Consumer Protection Regulations", jointly carry out the "3·15" publicity month special publicity campaign with the media. During the "March 15" period, the Municipal Industry and Commerce Bureau, county (city) Industry and Commerce Bureaus, urban industrial and commercial bureaus, and consumer committee organizations should give full play to news media such as television, the Internet, newspapers, and radio, as well as new news media such as Weibo and WeChat public accounts. The role of the media is to increase the publicity of the theme of the 2018 Year of Consumption and the new "Guangxi Consumer Protection Regulations"; it is necessary to make good use of the SMS platforms of the three major local mobile operators, China Unicom and China Telecom, to compile consumer rights protection knowledge SMS messages, or through the production of public service advertisements , publish consumption warnings and reminders, etc., carry out extensive publicity to the public, and strive to expand the popularity and influence of the "Consumer Law" and the new "Guangxi Consumer Protection Regulations". The Municipal Administration for Industry and Commerce will join forces with the media during the "March 15" period to comprehensively publicize and display the highlights and results of the industrial and commercial departments and the Consumer Council in effectively solving the interest issues that consumers are most concerned about.

? (6) Collection and selection of the top ten typical cases of consumer rights protection in Guangxi in 2017.

According to the deployment requirements of the Autonomous Region Industry and Commerce Bureau and the District Consumer Committee, from the consumer rights protection cases in 2017, typical cases with greater case value or greater impact, arousing strong repercussions among consumers, and widespread social attention will be selected to form written materials as required. (If there are pictures, descriptions should be provided). Report to each level for review. The "Top Ten Typical Cases of Consumer Rights Protection in Guangxi in 2017" will be selected and announced to the public through the news media to guide operators to operate with integrity and law-abiding, and improve consumers' prevention capabilities and awareness of rights protection. , promote the whole society to pay attention to consumer rights protection work, and improve the credibility and influence of industrial and commercial departments and consumer committee organizations. All county (city) industrial and commercial bureaus, all urban district industrial and commercial bureaus, and consumer committees must do a good job in selecting and promoting consumer rights protection cases in our city in accordance with the requirements.

?3. Work requirements

?(1) Strengthen leadership and strive for practical results. All county (city) industrial and commercial bureaus, urban industrial and commercial bureaus, and consumer committees must attach great importance to commemorating the "3.15" International Consumer Rights Day publicity activities, actively report relevant situations to the local government, and strive for support from the local government and financial departments; Further strengthen the organization and leadership of activities, formulate specific plans, implement work responsibilities, do a good job in guidance, supervision, organization and coordination, mobilize all sectors of society to actively participate, and ensure that the "3·15" commemoration activities are influential, in-depth and breakthrough , innovative.

? (2) Perform duties efficiently and be on duty. All county (city) industrial and commercial bureaus, urban industrial and commercial branches, and consumer committees must focus on the service tenets of efficiency, quality, and convenience to improve their performance capabilities and service levels. First, ensure that duty is in place. 12315 centers at all levels and grassroots front-line industrial and commercial agencies must adhere to the 16-hour (08:00-24:00) duty system during the "3·15" period, especially during the CCTV "3·15" party, and be ready for consumption at any time Complaint transfer and feedback work; secondly, ensure smooth channels for appeals. The Municipal Bureau’s 12315 Center must ensure that the 12315 dedicated line and fixed complaint hotline are open, the complaint and reporting diversion channels are open, and the 12315 complaint and reporting network system is open. Third, we must ensure that the preparation and enforcement of laws and regulations are in place. All county (city) industrial and commercial bureaus and urban industrial and commercial branches must have law enforcement emergency teams on standby, pay close attention to public opinion, and be ready to respond to problems exposed at the "3·15" party at any time, so as to achieve rapid response and efficient handling of complaints. , to ensure that all complaints transferred to the CCTV evening party are settled and every case is answered.

?(3) Carefully organize and strengthen publicity. All county (city) industrial and commercial bureaus, urban industrial and commercial branches, and consumer committees must carefully organize and plan publicity programs and actively seek public opinion support from the mass media. Through newspapers, radio stations, TV stations and other news media, we set up consumer rights protection columns and interviews, shoot special promotional videos on rights protection, expose typical cases, and establish a good image of the industry, commerce, and public sentiment, solving people's worries, and serving people's livelihood.

?(4) Feedback and strengthen communication. After the "3·15" activities, all county (city) industrial and commercial bureaus, urban industrial and commercial branches, and consumer committees must carefully summarize the activities, promptly submit relevant information to local governments and relevant departments, and submit relevant information before March 20 Submit the summary of the activities and pictures (with text descriptions) to the Municipal Industry and Commerce Bureau Consumer Protection Section Email (Contact Person: Peng xx, Contact Number: xx) and the Consumer Council Email (Contact Person: Luo xx Contact Number: xx) through OA ).