High quality and civilized service speech

By studying the language of the speech, the expressiveness of the language can be improved and the appeal of the language can be enhanced. Nowadays, more and more places need to use speech scripts. In order to make it easier and more convenient for you to write speech scripts, here are 7 high-quality civilized service speech scripts that I have compiled for you. You are welcome to read them. I hope you will like them. Speech on High-Quality Civilized Services Part 1

"Youth" is such a wonderful word, but only the youth of struggle is beautiful youth, and only the youth of struggle is meaningful youth. XXX, an ordinary employee of XX branch of XX branch, spent eight extraordinary years in Bank of China. Over the past 8 years, I have personally experienced the difficult years and glorious moments of the development of XX Branch. No matter what the circumstances, she is full of hope and confidence in XX Bank of China. Now, in the positive development atmosphere of the whole bank, she always insists on studying hard, studying hard, working diligently, and her business skills and management level have made great progress. Since becoming the director of XX branch in 20xx, he has achieved remarkable results in the fierce market competition and has become a beautiful landscape in the development of Fuzhou Branch's deposit business.

Bold innovation in service methods

In terms of advantageous and civilized service work, she requires all employees to always insist on "thinking about what customers want, being anxious about what customers need, and eliminating customers' worries." ” service concept to provide customers with comprehensive, thoughtful, convenient and efficient services. In the process of serving customers, we adhere to operational standards, service specifications, polite language, and decent behavior, leaving a good impression on customers and winning their trust. The XX branch has successively launched a series of service measures such as delayed opening, door-to-door service, and business innovation. When actually handling business, on the premise of ensuring compliance with our bank's various rules and regulations, we must flexibly master marketing methods to provide customers with certain conveniences, and provide customers with personalized and fast services flexibly and appropriately, which is an extension of service methods.

Go into the market and get close to customers

In order to stabilize and win more customers, XXX has extended the three-foot counter service to thousands of households. On holidays and clients’ birthdays, never forget to send a short blessing; when a client is sick, never forget to send a bouquet of flowers; when a client is in trouble, never forget to lend a helping hand, and call on all employees to come and “do it.” A caring person for customers”. There is a real estate company XXX that I visited several times, but with little success. Whenever I talked about opening an account with the company's boss, he would always refuse by saying "I have already opened an account with another bank", but I never gave up. Once she accidentally heard from the side that the boss's father was ill and was hospitalized. She immediately bought a basket of flowers and rushed to the hospital to visit. The boss was very moved when he learned that Xiao X came to visit his old father. After this kind of interaction, he was finally moved by XXX's sincerity. It didn't take long for him to open an account with our bank and gradually transfer the funds to the Bank of China account. The daily deposit balance reached more than 1 million. Looking at how many holidays they had, they worked overtime and did not get to reunite with their families. But she said that although it was all very hard, she felt particularly fulfilled and happy every time she saw satisfied smiles on customers' faces and the branch's deposits rising steadily.

She loves her work and likes to see the expressions of clients coming with expectations and leaving with satisfaction; she likes to see clients’ surprises when they get unexpected gains under their suggestions; she is satisfied with the results of adhering to principles. The sense of accomplishment after the interests of the bank and customers are protected. Exchange of sincere service for customers' sincerity makes her work vivid and colorful!

Practicing skills to improve efficiency

In today's fierce competition in the financial market, in addition to strengthening one's own theory In addition to quality and professionalism, as a front-line employee of an outlet, if you don’t have strong business skills, you won’t be able to do your job well. Therefore, Gan Jianfang attaches great importance to improving the level of business skills. Only by mastering proficient business skills can we be handy at work and better provide customers with convenient, fast and accurate services; can we improve work efficiency and win the trust of customers.

After arriving at the Xinhua branch, she often organized employees to practice hard and practice their skills in the evenings and spare time.

Finally, "hard work pays off". In this year's business skills test organized by the provincial branch, the proficiency rate of the branch reached 100. She herself has also achieved "Level One Expert in Chinese Article Entry" for three consecutive years. He has obtained the good results of "Level 2 Expert in Savings Summons Entry", "Level 3 Expert in Calculator" and "Level 2 Expert in Retail Comprehensive Business" many times. Speech on High-Quality and Civilized Service Part 2

Dear leaders and colleagues:

The term service has been around for a long time. I believe people are familiar with it. For banks, it is always As competition in China's financial industry intensifies, the term high-quality and civilized services has gradually entered people's horizons. Usually, the high-quality and civilized services we hear are nothing more than establishing some concepts of customer-first proactive service and overall service. But today I want to ask, while we provide high-quality and civilized services to meet customer needs, do we need to To comply with the system, do you need to avoid risks?

The customer is God. This saying is widely circulated in all walks of life. In stores, customers are God, in businesses, merchants are God, and in bank depositors, God is everywhere. It can be said that Gods abound in today's society. How to meet God’s needs? Maybe some people will immediately say: We are urgent about customers' needs and serve their needs. As long as customers ask for it, we will try our best to satisfy them. This view may seem correct at first glance, but it is not necessarily true upon closer inspection.

I remember when I first joined the company, our core system could still handle cardless withdrawals. A depositor came to withdraw money but forgot to bring his bank card, so he found a familiar teller and asked for help. The cash withdrawal service was not allowed by the system and the teller did not agree at first, but the customer refused to leave, so the teller couldn't resist and handled it. Afterwards, the accounting supervisor learned about the incident and criticized the colleague by name at a regular meeting and punished him. I still remember this incident in my mind. It seems like an inconspicuous little thing, but if you understand it as the customer is God, maybe he is not wrong. At least he met the customer's needs and solved the customer's problems. As for the risk, because he knows the depositors, there should be no risk. . But just for this small matter of meeting the needs of customers, as far as I know, there have been several cases in our financial system. Not only the tellers have to bear responsibility, but the relevant responsible persons also bear joint and several liability. High-quality customer service is crucial to the development of banks, but such services must be premised on compliance. Blind enthusiasm and unprincipled services will not only not promote the development of banks, but also cause harm to banks and individuals. An immeasurable loss.

An ancient saying goes: Without rules, there will be no rules. Clear rules, systems and processes are the guarantee for the normal operation of all work in an organization, and high-quality and civilized services are no exception. In our daily work, we often encounter such customers. They want to make a large cash withdrawal without their ID card, want to report the loss of their password while holding someone else's passbook, or want to change their seal without a legal person's power of attorney. How should we deal with this? I think the best way is to explain it to our customers and show that although we will not handle this business for them for the time being, our original intention is for the safety of their funds. We try our best to let customers understand us and make them relate to us. ***Ming. The last thing we should do in this process is to muddle along and help customers get through. In the end, it will be ourselves and Xinhe Enterprises who suffer the loss. Of course, this does not mean that refusing customers to handle business is not high-quality and civilized service. High-quality civilized services are based on compliance with the system. Compliance is the foundation and service is the form. Without the foundation, the form will cease to exist.

In today’s market economy society, services are like products placed on the counter for everyone to choose from. Providing high-quality and civilized services is a weapon for us to compete with our opponents and a prerequisite for our survival. But we must not be eager for quick success and pursue blindly. There is a saying in the service world: Smile, but don’t flatter. Be respectful, but not condescending. Be courteous, but not indulgent. Be sincere, but not sycophantic. I think this sentence is the true meaning of our high-quality and civilized services.

Speech on High-Quality and Civilized Service Part 3

Dear leaders, judges and colleagues:

Hello everyone! The title of my speech today is "Let 'Endless Service' convey the positive energy of beautiful China."

At present, the "service era" of China's banking industry has arrived. Competition in the banking industry is a competition for reputation and a selection competition for the comprehensive quality of tellers. High-quality and civilized service is the basic quality that bank employees should possess. It is the key to building a high-quality bank brand, enhancing the bank's soft power and core competitiveness, and determines the bank's operating efficiency and long-term development. 20xx is the "Service Improvement Year" of **Bank. Taking this as a starting point, the Civilized Service Improvement Office of the head office has carried out extensive civilized service improvement training activities throughout the bank. In response to the call of the head office, our branch actively responded and cooperated, and the leaders of the branch mobilized All employees have a correct service attitude and improve service levels. Through this study and practical drill, all employees have taken on a new look, and their work efficiency and service levels have been significantly improved. They have been unanimously praised by customers and have won a good reputation for ** Bank!

I remember that at the launch meeting of the service improvement activities held by our bank, the concept of high-quality service proposed by President Zheng is still fresh in my memory. For **Bank, there is always only one concept of high-quality service, which is "no fault of the customer, endless service". The bottom line of our service is to "satisfy even the lowest-end customers." When customers have questions about our business, we will explain them carefully; when customers are irritable because of long waiting time in line, we will give them an apologetic smile; when older customers do not understand the receipt, we will deliver it in time. Put on reading glasses. These are all small pieces of detailed services provided by Renmin Road Branch. The employees of Renmin Road Branch have long regarded customers as relatives and regard detail service as a habit.

As a bank teller, you face different faces and handle different businesses every day. You must not only learn to smile, but also give customers a feeling of being at home. We must also learn to be patient, truly establish a "customer-centered" service concept, think and see problems from the customer's perspective, and learn to think from others' perspective and be grateful. Especially when we encounter some puzzling behaviors such as strong words, rude abuse, or even making noises in the business hall, if we can try to think from the customer's perspective: maybe it's because they don't understand Bank business, maybe the staff received impatient answers when consulting business, maybe the waiting time in line was too long, maybe something unhappy happened...At this moment, we will understand that everything is different. There is a cause and effect. As long as we put ourselves in our customers' shoes and try to understand their situation, when they feel our sincerity, misunderstandings and anger will naturally disappear.

On an ordinary day, just before getting off work at noon, a customer from another place came to Accountant Liu’s counter to handle the traffic police fine. Before leaving, he left his wallet outside Accountant Liu’s counter in a hurry. When Accountant Liu found out, the client from another place had left. Thinking that this out-of-town customer was penniless and extremely anxious, Accountant Liu used his lunch break to make dozens of calls through various channels, and finally contacted the customer through a local bank in Beijing, and finally completed his wallet. The product was returned to a customer from another place, and we impressed this customer from another place with our sincerity. The next day, this out-of-town customer sent him a pennant with a gift of lost money early and took a group photo with Accountant Liu, expressing his high appreciation for the excellent service of our branch. Faced with various situations, the staff of Renmin Road Branch can strictly abide by the daily rules and regulations of ** Bank, maintain the professional ethics and morality that bank workers should have, and win the trust of customers with sincerity and responsibility.

We often say that customers are God. Maybe you will think that God is a little illusory and far away from us. In fact, customers are real people who need real feelings, and these feelings come from the real services we provide. A kind name and a thoughtful service can win the trust of customers. The importance of service has become the foundation of our bank's survival, the source of efficiency, and the power of development.

High-quality service must be sustained. There is a motto that goes: sow a behavior, reap a habit; sow a habit, reap a character; sow a character, reap a destiny. A great enterprise lies in its ability to continue to operate for a long time and remain standing, and the greatness of an enterprise lies in its ability to continuously satisfy its consumer groups with its services for a long time. Service is a kind of culture and a kind of inheritance, so we must persevere. Do every detail carefully, form affinity with customers, form a good inner cultivation, make yourself stronger, bigger and longer.

Carrying out in-depth service improvement activities is a major action for the whole bank and will surely have a positive and far-reaching impact on the scientific development of our bank. Let us take the "20xx Service Improvement Year" as an opportunity to mobilize all employees of the bank to strive to be outstanding civilized service models, create a high-quality civilized service brand of **Bank, and make the great honor of "National Civilized Unit" well-deserved! Let our "endless services" deliver the positive energy of beautiful China! Speech on High-Quality and Civilized Services Part 4

The topic of my speech today is about high-quality and civilized services in banks. Competition in the financial industry is not only a competition of reputation, but also a competition of services. Whoever has a good reputation and good services will be able to better meet the needs of customers and occupy more markets. Bank services reflect the level of bank management, which also includes the bank's own cultural connotation and the spirit of its employees, and what is displayed in front of everyone is a brand. Banks are a service industry, and service is the foundation of the bank. Only by continuously strengthening service awareness, changing the concept of service, and strengthening the method of service, from the quality of service, the method of service, the content of service, the attitude of service, the environment of service, etc. Only in this way can we improve the level of high-quality civilized services.

I personally think that doing things is a kind of management. The improvement of excellent cultural standards must require strict, standardized, and scientific management. Strict and standardized management can also improve the level of excellent cultural services. The quality of high-quality cultural services reflects the level of management of a bank. Therefore, banks should strictly rely on the management system in the process of performing high-quality civilized services. This includes job standards, dress code, appearance and behavior, civilized language, telephone language, etc. These must form a system and become the behavioral standards of each employee, and must be strictly implemented. Doing things is a culture. The bank's construction of a service culture system should include: employees must have a service spirit of love and dedication, have service-oriented ethics and values, and have a pragmatic spirit of selflessness, mutual help, and hard work. The unique entrepreneurial spirit of the industry can enable bank employees to establish risk awareness and benefit awareness, thereby fully exerting the incentive effect of this kind of service culture. Doing things is a kind of spirit. The core content of the bank's civilized and high-quality service activities is to guide employees to establish a correct value concept, professional ethics, and professionalism, with the service concept of "prosperity and self-honor", and the principle of "reputation first, excellent service, integrity and law-abiding". Serve as a model of professional conduct and standards. To establish and improve employees' service awareness and service behaviors, we must build customers.

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The core of bank services is to protect and strengthen relationships with customers. Therefore, our bank must always be customer-centered, adjust itself, and shift its services from simply operating financial products to maintaining and deepening relationships with customers. If it is not enough to just focus on meeting customer needs, we must also explore the complex underlying customer needs. Various factors, only by firmly grasping the core of maintaining the relationship with customers, being market-oriented, providing high-quality and diversified services, and meeting the multi-level needs of customers can we gain continuous momentum for our own development. The concept of "customer" is the concept of a "big customer". Not only the objects directly served by the bank are customers, but also the departments that have a restrictive relationship with the bank's services and even the bank's own employees should be regarded as customers. Therefore, when dealing with relationships with customers, banks should establish awareness of the big market and big customers and the concept that "service is a whole process."

Build a new relationship between banks and customers, coordinately manage the factors that restrict the relationship with customers, and enhance customer stability. Without good service as a guarantee, customers who are temporarily attracted may run away, so good service is promise. Therefore, strengthening and improving service awareness is a prerequisite for developing high-quality civilized services. Therefore, we must make comprehensive plans, in-depth plans, build momentum, and promote high-quality civilized services. Excellent cultural services are related to a company's image, so it must be fully planned and fully involved. Let our employees achieve unified, meticulous and clear standards in all aspects of their work every day, from welcoming the first customer to seeing off the last customer. This ensures that every employee welcomes customers with courtesy, etiquette, and restraint. Handle transactions in a standard, prompt and precise manner, making customers feel harmonious, friendly and warm.

Therefore, doing a good job is related to the social image of the bank and the comprehensive work of influencing the bank's various planning activities. Therefore, every organization, every department, and every employee of the bank must cooperate with each other. Agree, cooperate with each other, strengthen service awareness, maintain the overall situation, give full play to collective effectiveness, and strive to improve the service level and quality of the entire bank.

The key to achieving good results in high-quality civilized services is to use people as the basis, improve the political quality and business quality of employees through education, training and strengthened management, and create a high-quality service environment with the high quality of employees. degree. From the professional ethics education of all employees on the principles of devotion to work, honesty and trustworthiness, integrity in service, service to the public, and respect for society, every employee understands that his or her actions represent the image of the bank and that they have a role to play in their respective jobs. Light and heat, consciously protecting the image and reputation of the whole bank, is a new level of quality service. For example, the counter is the place where banks come into contact with people in society most frequently, and it is also the place where transactions and living expenses are directly processed. The bank's good service image must be reflected in detail through counter services.

Increasing the intensity and breadth of supervision and forming a comprehensive supervision system are the guarantees for the implementation of high-quality civilized services. Excellent service work must be carried out unremittingly. In addition to formulating and implementing various systems, supervision and inspection mechanisms must also be strengthened. Excellent civilized service is endless, and the most important thing is persistence and implementation. Speech on High-Quality and Civilized Services Part 5

Dear leaders and colleagues:

I come from ** Credit Union, and I can address all the leaders in person at this moment at this place today. I feel very honored to report on my thoughts and exchange my thoughts and experiences with my colleagues. Here, on behalf of our ** Associated Press, I would like to express my heartfelt thanks to the municipal leaders who provided this opportunity!

When I started working, people kept asking me, why did you choose a credit union? Yes, why did I choose her? I've actually been asking myself the same question over and over for months. I don’t know how to answer, but I know that our rural credit cooperatives are deeply rooted in the vast fertile rural soil, committed to the development of agriculture, and become a financial link that closely connects farmers. Rural credit cooperatives not only have a glorious past, but are also playing a huge advantage and role that no other financial institution can match in the current construction of new rural areas. Moreover, our **rural credit system has an important role in the banking industry in the province and even the country. It will definitely have an impact. On the one hand, as individuals, we must pursue and realize the ideals and values ??of life. On the other hand, credit unions have provided us with a broad world where we can make a difference. I am proud to be a Xinhe person, and even more proud to be a **Xinhe person! I feel that I chose the credit union just like the spring rain chose the crops and the bees chose the flowers. To be honest, this is the wise and right choice!

People pursue improvement, and rural credit cooperatives pursue development. I chose her, will she choose me? What should I do? After thinking about it, there is only one thing: love and dedication! Simply put, it is to strengthen the new concept of "I am a Xinhe person" in terms of ideological understanding, reflect the high quality of "I am a Xinhe person" at the professional level, and fulfill the strict requirements of "I am a Xinhe person" in daily life and social interaction. Establish a new image of myself as a Xinhe person.

So, how to mentally strengthen the new concept that I am a Xinhe person? I know the sacredness of the profession of rural Xinhe and the glory of the title of Xinhe people. I also know that the profession and the title have great significance and unshirkable responsibilities. Not long ago, I participated in the military training of our joint cooperative system, and I felt more deeply: Only by tightening the string of thoughts at all times can we recite the scriptures of credit unions; only by correcting ideological deviations everywhere can we ensure the operational safety of credit unions. No risk. As a caring person of agriculture, rural areas and farmers, only when we treat farmers as our parents, will farmers support us with all their hearts; only if we treat customers as God, will customers hand over their money to us. In fact, it is not difficult to maintain ideological thinking. When we eat, we think about who gave us the rice in the bowl, who guarantees this comfortable life, and can we achieve all this without the credit union? Then when you receive your salary every month, think about whether you have done a good job this month and how much contribution you have made? etc. By constantly reflecting in this way, we can continue to adhere to the belief of working hard for the cause of credit cooperation!

How can I demonstrate my high quality as a Xinhe employee at a professional level? The main subjects of our services are farmers. Precisely because they generally have low cultural quality, they need us to have higher professional standards, more practical work styles, more detailed work steps, and greater work strength to provide them with More attentive service. We cannot be satisfied with providing services, but require ourselves to provide higher-level services. We must constantly familiarize ourselves with new businesses, new systems, and new methods, continue to learn, enrich ourselves, be familiar with the economy, master various professional knowledge and business processes proficiently, learn and grow in actual work, and truly become experts. When the business level is high, farmers all praise us. We have smiling faces, and everyone’s life is happy.

So how do I fulfill the strict requirements of being a Xinhe person in my daily life? Xinhe people don’t just say it, they have to show it to others and demonstrate it. Behind the word "Xinhe people" lies a lot of strict requirements and high standards, which permeate into every aspect of our work and life. In normal times, we must develop good work and living habits and let our habits lead us to tomorrow; we must learn to treat time well and turn precious time into money; we must learn to adapt to challenges and keep moving forward amidst challenges; We must be able to work hard and create highlights in our work; we must be able to start from small things and let small things become the starting point of big things; we must also learn to resist corruption and change, and be able to overcome the relationship between money, honor, disgrace and human relationships. ; We must also be good at thinking, learn to be critical, and try to make our own independent judgments on work-related matters.

How can I establish a new image of myself as a Xinhe person in social interactions? The work of Xinhe requires us to deal with different people in the society. It requires us to promote our financial service products on different occasions, convey our Xinhe spirit in different conversations, and spread our letter in different greetings. In line with the concept. In the eyes of farmers, we are their backing for getting rich; in the eyes of industrial and commercial households, we are their gas stations; in the eyes of government officials, we are the new force in economic construction. Every move of each of us is always concerned about our Xinhe's social image. Therefore, we need to contact them more, communicate frequently, and show a new look of Xinhe people everywhere; we must learn from them diligently, build relationships, and always reflect the new ideas of our Xinhe enterprise. In short, wherever our people go, the shadow of credit unions follows.

Dear leaders and colleagues, it can be said that in the current market competition and institutional reform, our work has only just begun, and the phased development of our rural credit cooperatives has only just begun. I believe that once we choose a credit union with our beliefs and actions, the credit union will open its arms to embrace us, provide a broad world, and make every effort to create a new me and you. Let us join hands and work hard in the same place to open a new chapter for our common Xinhe cause!