Summary of personal work of hotel assistant manager

As an assistant hotel manager, you need to help the manager manage the whole hotel, so this is not an easy task. So what kind of summary will you have for your work as an assistant hotel manager?

Tisch

June, 5438+10 worked as assistant to the general manager of XX Gourmet House, and worked for more than a month. Now, I report to this meeting on my work over the past month and put forward some suggestions for future work. Please consider them and invite all comrades to give their opinions.

I. Review of work in the past month

The month since the transformation of xx project has been an extraordinary month. At the beginning of the project transformation, the benefit growth slowed down; The contradiction in the shop is very prominent. Under the leadership of the chairman, the whole store worked hard together to overcome all kinds of difficulties, and the development of xx has made recognized achievements. At the same time, we have successfully achieved the five-year goal and started to move towards the next three-year goal. Over the past month, economic benefits have maintained a good momentum of development, and important steps have been taken towards the strategic adjustment of "three highs and one expensive".

Second, in terms of quality inspection.

Hotel rules and regulations were further adjusted and improved. The pace of adjustment was accelerated, and the control power was obviously enhanced. It has played an important role in developing economy and expanding xx brand.

Third, on the customer side.

Visiting customers is in full swing on the third floor. The level of quality service has been further improved, and the initiative of service has been significantly enhanced. The reform of dishes has deepened. The tourism market has accelerated. Effective communication and marketing methods continue to expand.

Fourth, in terms of engineering, the project will be specially rectified.

Fifth, in advertising.

The whole store has launched a massive campaign to distribute newspapers to all employees. Opening to the outside world has expanded in breadth and depth. In the past ten days, the passenger flow has increased by more than xx people. The turnover increased by1100,000. We have implemented the strategy of going global and expanded external publicity and cooperation. After a long effort, our store finally posted a facade advertisement yesterday, marking a new stage of opening up to the outside world. Since we opened the store for one year, we have kept our promises, fulfilled our obligations and exercised our rights, won a good reputation and promoted the growth of our customer base.

Over the past month, the innovative ability of dishes has been significantly enhanced. Yesterday's chef competition promoted the vigorous development of xx dishes.

Over the past month, xx has made remarkable achievements in spiritual civilization construction. The slogan of the staff canteen shows that the leaders of our store attach great importance to the grassroots. Each team consciously accepts the supervision of the team at the same level, actively strengthens contact with the quality inspection department, and listens carefully to everyone's opinions. Grassroots democracy was further expanded and financial disclosure was gradually implemented. Carry out the basic strategy of managing shops according to law and adhere to administration according to law. The management level of hotels according to law has been continuously improved. The security situation of the hotel has improved, and the employees' sense of security has increased.

Over the past month, the leaflet publicity and facade advertising plan has been successfully completed, forming a warm welcome situation. The customer visit plan started well. This month, under the guidance of the spirit of the chairman's meeting, the whole store strode along the road of Kerry characteristics; It is a month in which the appearance of xx is changing with each passing day, various undertakings are thriving, and the quality of dishes is significantly improved. This is a month for our store to be stable, united and expand its market influence. I earnestly perform my duties and strive to promote the prosperity of the hotel and the well-being of employees!

extreme

First, ideological cultivation.

As an assistant to the general manager, if you want to perform your duties well, you must first have comprehensive excellent qualities in all aspects and establish a correct world outlook and outlook on life. In the past six months, I have seriously participated in various studies and activities. There is an idiom: as long as you work hard, the iron pestle is ground into a needle. Yes, as an assistant to the general manager, I will be careless and inappropriate in my work. Opinions and suggestions have come, and now I am no longer unhappy and refuse. Instead, put forward higher requirements for yourself and try to tell yourself: think carefully about how to do better from another angle.

Second, quality improvement.

In my work, study and life, I listen carefully to my own experiences, record them carefully, think carefully after work, and make some attempts purposefully at work. At work, I am committed to studying hard. I think everyone is my teacher. I can learn, there are many things to learn. For example, I have just come to the hotel for half a year, and I know nothing about all aspects of hotel management and production, so I can't give better suggestions. As a good employee assistant, you can ask questions if you don't understand, learn from colleagues in charge of production with an open mind, think, and boldly discuss the way of production management with colleagues.

In my spare time, I will read some books on production management and look up relevant information on the Internet. I deeply feel that learning really helps me a lot.

Third, the work content

1, thinking determines the way out, and how far the thinking is, how big the stage is; We are mental workers, and our forward thinking and open thinking determine the space for our value growth and the amount of wealth we bring to enterprises; I am accurate in this respect, and I can do a good job of employee consultation with my ears and eyes; I am equivalent to Zhuge Liang of Shu Han! Modern people call it a staff officer (to be a good staff officer for hotel leaders for the development of the hotel); In the hotel, you can blend into the atmosphere and work of the hotel, find out the foothold, starting point and focus of your work, find the feeling of work, coordinate leadership around your central work, contact the staff, do a good job in group work, and provide good service with colleagues and employees in various departments. Careful management, indecisive personnel, assistants are not arrogant, ultra vires, offside, absent, and work in place. Instructions and reports should be timely. Don't watch what you shouldn't see, don't say what you shouldn't say, don't listen to what you shouldn't hear, don't do what you shouldn't do, and don't spread anything that affects unity and progress among employees and colleagues, creating troubles and obstacles for the stability of hotel employees' ideological management and affecting the normalization of hotel production;

2. I can take the initiative to do a good job in information collection and decision-making of all departments of the hotel, constantly improve and supervise the implementation, implement the work in time, what step has been implemented, what progress is there, what difficulties need to be improved and improved, capture information in time, accurately feedback the implementation, and actively be a decision-making consultant. After finding the problem, carefully analyze the cause of the problem, formulate improvement measures, and then ask for a summary report to provide decision-making reference for leaders to solve the problem.

3. I am a fair referee when each department executes the work task list issued by the general manager's office. No matter who has a problem, it is not a strong sense of responsibility and has not completed the implementation as required. Everyone is afraid that I will appear in front of them at work, afraid that I will hold them accountable and follow up their work to complete; In order to comprehensively enhance the sense of responsibility of employees at all levels and help hotel management to a new level, I am not soft-hearted, adhere to principles and resolutely do not compromise in implementation. If it is wiped out by everyone, it is impossible. If I can't do this well, then my assistant to the general manager has no real value.

Tisso

Stayed in the hotel for more than half a year. First of all, thank my superiors for their guidance and help in my work! 20XX is a brand-new working environment for me personally. I am full of hope and keep exploring. I thoroughly study and understand the requirements and regulations of the hotel. Through various training courses in the hotel, I love the corporate culture of the hotel even more. If I don't stop studying, I will go backwards. At the same time, I feel my responsibility at work; Ask yourself every day, constantly explore and innovate, study and practice, and sum up experience. The following is my summary of all aspects of 20XX.

I. Performance of duties and ideological trends

20XX years, served as assistant manager, mainly assisting the competent department in arranging, implementing, inspecting, supervising, implementing and executing management work. The key work is to be responsible for drawing and modifying the project completion drawing, and strive to complete various tasks with the concern of leaders and colleagues. And resolutely abide by the hotel's various management systems, and firmly establish a United and pragmatic, fast and rigorous, accurate work style.

Second, the annual work review

1. Take an active part in all kinds of trainings arranged by the hotel, get familiar with the corporate culture of the hotel, strictly demand yourself according to the rules and regulations of the hotel, and strive to improve work efficiency.

2. Under the arrangement of the leader, I am responsible for tracking and inspecting XX Hotel, XX Group Office Building, XX Club and XX Hotel.

3. Completed the completion drawing of the second floor decoration of XX Hotel.

4. Because the construction materials of XXXX Hotel are disorganized and some of them are missing, we are responsible for rearranging and making a new engineering quality inspection lot, and finishing the sorting work.

5. Assist in drawing the completion drawing of office building decoration of XX Group.

6. Assist XX Hotel Operation Department to settle accounts and check with Party A. ..

7, efforts to complete other work assigned by the leadership.

Iii. Shortcomings in the work and improvement measures

1, more than half a year's work, many shortcomings. First, introverted, communication is not active enough, assistant work is inherently diverse, and effective communication is very important. Improvement measures: strengthen active communication, let go of mentality and change working methods in the process of summing up. Play to your potential.

2. There are main shortcomings in drawing as-built drawings:

Careless, eager to complete improvement measures: as-built drawings are a detailed process and an important basis for completion settlement. Must be taken seriously and carefully. It is really necessary to strengthen the accuracy of as-built drawings, construction drawings and site construction changes. Strengthen the concealment of tracking records such as construction process and working procedure, and collect the original data for drawing as-built drawings. Overcome the shortcomings, strive to improve the coordination skills of drawing drawings and completion settlement, and make the details better. Looking back on my work during this period, I have basically completed my job, which is inseparable from the support of my leaders and the help of my colleagues. In the future work, further efforts are needed.

Fourth, work ideas and plans for next year

1, continue to study hard and constantly improve your own quality and comprehensive working ability!

2, continue to be responsible for their own work, seriously from the details!

3. We will continue to make efforts to correct the shortcomings of the past year, meet the new challenges with full mental state, and make our own efforts for the sustainable development of the hotel!