Service Quality Commitment Letter

Eight examples of service quality commitment letters

With the continuous progress of society, commitment letters are used more and more. Although the commitment letter itself has no legal effect, it has a binding effect. , when you sign a letter of commitment, you have to test your integrity. So how do you write a good commitment letter? The following are 8 service quality commitment letters that I compiled. They are for reference only. You are welcome to read them.

Service Quality Commitment Letter Part 1

1. Strictly abide by the various management systems and employee behavioral norms of the property management company and this department.

2. Observe the company's labor discipline, wear labor protection equipment correctly, do not be late for work or leave early, and do not do anything unrelated to work during working hours.

3. Strictly implement the operating procedures and quality standards of this position, continuously improve work efficiency and work quality, and have no customer complaints.

4. Bathroom cleaning should clean up the garbage in the toilet paper basket every day, and the garbage in the basket should not exceed 2/3.

5. Clean the dirt and garbage in the urinals and urinals in a daily cycle to ensure that there is no dirt or debris in the pool, and there is no odor or odor in the toilet.

6. The floors, walls, doors, glass, windows, corners, and decorations in the bathroom should be clean and free of garbage, stains, and dirt, and should be kept tidy and hygienic.

7. The floors in halls and corridors are clean and dust-free. Guardrails, stairs, walls, glass, signs, stands, lamp holders, etc. are free of dust, dirt, rust, stains, and fingerprints. .

8. The stainless steel surface of the elevator must be free of dust, dirt, adhesives, and graffiti. It must be cleaned at least twice a day.

9. Cycle operations in the smoking area no less than twice a day to keep the floor, countertops, trash cans, and ashtrays free of scale, stains, and garbage.

10. The hard surface of marble and ceramic tiles and their joints are clean, the wax is even and bright, and the floor is clean and undamaged; there are no dust, debris, or stains on the corner lines and ground corners. Use your hands to Can't wipe out dust.

11. Perform routine maintenance on all cleaning equipment and facilities in the area you are responsible for to ensure the cleanliness of the cleaning tools themselves.

12. Report the damage to other equipment and facilities in the cleaning area in a timely manner and deal with it in a timely manner.

I will conscientiously implement the above commitments and will not do anything that violates the company's management system. If I make any mistakes or customer complaints at work, I am willing to accept the company's various handling regulations. Service Quality Commitment Part 2

____________________ As an alliance service provider of Xuchang Home Network Service Co., Ltd., we promise to strictly abide by the following service commitments:

1. Serve with integrity For the purpose, do a good job in service.

2. Strictly follow the service procedures and specifications of cross-industry alliance enterprises and provide services to customers in a timely manner. Private transactions are not allowed after the service is completed. Service results should be reported to the Xuchang Family Service Network Center in a timely manner.

3. Full-time service personnel who come to serve customers must be neatly and elegantly dressed.

4. When you come to serve customers, you must obtain permission from the owner before entering the room. The service process should be enthusiastic, thoughtful, meticulous, accurate, error-free, up to standard, and in place. Patiently explain or explain relevant matters to customers, speak kindly, use civilized language, and do not damage residents' facilities and items; after the service is completed, clean up the service site, restore it to its original appearance, and consciously maintain the image of the unit and Xuchang Family Service Network Center.

5. The products or services provided to customers do not violate national laws.

6. When providing services to customers, charge strictly according to the prescribed prices or charging standards, and do not charge arbitrarily or ask for or receive gifts.

7. In case of violation of the above commitments, the unit and relevant personnel will accept due penalties and compensation (including other legal liabilities) after customer complaints are verified.

Commitment person: XXX

Time: XXXX, XX, month XX, Service Quality Commitment Part 3

In order to improve the quality of passenger transport services, enhance service levels, and enhance Service awareness, vigorously create a service atmosphere where passengers are put first and guests feel at home, earnestly do a good job in democratic evaluation of political trends, and strive to create civilized routes, civilized service vehicles, and civilized flight attendants. We solemnly promise the following to all walks of life and the majority of passengers:

1. Based on your own duties, start with me. Consciously use civilized language, think about what passengers think, and address their concerns. With the theme of maintaining corporate image, complying with job responsibilities, and caring about passengers' travel, we implement "five-hearted service": first, warm attitude, generous appearance, and civilized behavior; Let passengers feel comfortable; second, operate with integrity and provide high-quality services to make passengers feel enthusiastic; third, provide reminder services and drive safely to make passengers feel at ease; fourth, think in other people's shoes, be conscientious and meticulous, and make passengers feel sincere; fifth, car capacity The appearance is clean and tidy, and the vehicle is kept in good condition, making passengers feel comfortable.

2. Integrity management and quality service. Strictly adhere to the "six no's" in operation, that is: do not turn away customers, do not deceive customers, do not change business lines without permission, do not treat customers rudely, do not overpower others, and do not treat customers rudely; operate according to prescribed routes, Stop at designated stations and do not solicit passengers outside the station or along the street; if you are unable to continue driving due to a breakdown or accident during the journey, take active measures to organize passengers to transfer; during work, use civilized language, have a kind attitude, and serve with a smile. During the process, they were warm and generous, treated guests politely, respected the religious beliefs and ethnic customs of passengers, did not quarrel with passengers, and patiently answered passengers' inquiries; at the end of the station ticket check, the flight attendants counted the number of passengers according to the settlement form to avoid missing passengers.

3. Safety production is everyone’s responsibility. We will strictly implement the "one post with two responsibilities" to grasp the "source" and "signs", put prevention first, ensure advanced management, and strictly carry out the "three-level" inspection and blocking of passengers on and off the road. work, and eliminate accident risks in all aspects; it is strictly forbidden to chat with the driver and passengers during vehicle operation, and it is strictly forbidden to do anything unrelated to work. Supervise and report the driver's illegal operation behavior to ensure driving safety.

We insist on "satisfaction starts with me" and implement the service measures of "love the company, love transportation and add luster to transportation" to specific service positions, implement it into the creation of civilization, and strive to Create a safe, clean, beautiful, civilized, hygienic and comfortable working and riding environment.

The above commitments are subject to supervision by all walks of life and tourists. We sincerely ask you to provide valuable opinions on our work so that we can make our future service work more detailed, practical and thoughtful, and contribute to building a harmonious society. We will make our due contribution to enrich the new center and create a civilized and harmonious new transportation.

If there is any violation, voluntarily accept the handling opinions of the superior management department and the company.

Complaint reporting hotline: 0955-7011916

Company: Vehicle number:

Commitment person:

December 20XX Service Quality Commitment Letter 4 on September 25th

To XXXX:

Our company fully responds to all contents of the project’s construction bidding documents, bid evaluation methods, bidding Q&A and other documents and Requirements, if our company wins the bid to contract this project, our company is willing to make the following solemn commitments:

1. Project quality: guaranteed to reach the qualified level; if the completion acceptance does not reach the qualified level, the project will be voluntarily deducted 2% of the settlement price as liquidated damages.

2. Construction period: Guaranteed to be completed within months. If the construction period is delayed due to our reasons, we will voluntarily accept a fine of 0.1‰/day of the total contract cost. The total fine shall not exceed 5% of the total contract cost. If the total construction period is delayed by more than 20 calendar days due to our reasons, you may unilaterally terminate the contract and change the construction unit after approval by the superior authority.

3. Safe and civilized construction: Ensure that no general or above safety accidents occur, and civilized construction meets the standards for civilized construction sites stipulated by Zhongshan City.

4. The registered construction engineer and the on-site management personnel listed in the bid are guaranteed to be on duty, otherwise the contractor will be paid liquidated damages of 500 yuan/(person.day).

5. The project warranty period shall be implemented in accordance with Article 1 of this project bidding document.

6. After verification, the bill of quantities provided by your company has included all the construction contents specified in the bidding documents, and the quantities of the works have been verified to be correct. Our company promises: If our company wins the bid, it will sign the construction contract according to the provisions of the bidding documents; if there are any errors or omissions, our company will be responsible for all the responsibilities.

7. If our company wins the bid, we guarantee to go through the relevant filing procedures and pay the construction project transaction service fee in accordance with the requirements of the Municipal Trading Center.

Hereby undertakes

Committing unit (official seal): Company

Legal representative or authorized agent (signature):

Date: Year, Month, Day Service Quality Commitment Book 5

In order to implement the "three governance and three mentions" requirements and the "six-city" joint creation work, and improve the overall image of the city's taxi industry, the Municipal Transportation Management Office The automobile industry’s commitments are as follows:

1. Love the motherland and abide by the law. Operators should consciously abide by service standards and maintain the image of the industry. Achieve business operations in accordance with the law, honesty and credit, fair competition, and civilized practice. This article comes from Data Management Download. Use the meter correctly, do not increase prices arbitrarily, do not bargain, and charge reasonably; take the lead in observing social ethics and professional ethics, do not compete for passengers, do not refuse rides, do not rip off passengers, do not dump passengers, and do not deliberately go around in circles. Provide passengers with civilized, enthusiastic, standardized and thoughtful services.

2. Code of conduct and civilized behavior. Employees must pay attention to appearance and personal hygiene, dress cleanly, wear seat belts when driving, do not use mobile phones, smoke, or eat snacks, and behave in a civilized manner and treat guests politely.

3. The vehicles are clean and the facilities are complete. The taxi must have a bright and beautiful body, no damage, advertisements posted in accordance with regulations, and civilized slogans on the front and rear with clear handwriting. The interior of the car is clean and hygienic, with no odor, the seat covers are neat and without wrinkles, damage, stains, or graffiti, and the civilized service and hygiene responsibility card is placed in accordance with regulations.

4. Observe the rules and regulations and travel safely. Drivers must drive civilized cars, safety cars, and courtesy cars, and do not park or make random U-turns; they should check the vehicles frequently to eliminate safety hazards, ensure that the vehicles are always in good technical condition, ensure the safety of passengers, and there are no complaints from passengers.

The Municipal Transportation Management Office will seriously investigate and deal with the illegal and disciplinary behaviors reported by the masses regarding taxis, and handle them within 15 days. If the situation is complicated, the handling will be completed within 30 days, and the results will be reported to the parties concerned in a timely manner. If the matter cannot be resolved due to special circumstances, the situation will be explained to the complainant in a timely manner.

Monthly construction progress plan, labor plan and material arrival plan. I have compiled a vehicle service quality commitment letter for you, I hope you like it.

______ Co., Ltd.

Date: Service Quality Commitment Letter 6, ___month___, 20___

1. Project name: Yandu Xincheng Phase II New Residential Buildings 1-3#7-14# Project

2. Project Scope: Indoor Elevator Installation

3. Project Address: East side of Beijing-Tianjin Highway , on the north side of Nanhuan Road

In order to ensure the safety of people and equipment during daily maintenance and construction, in accordance with the "Special Equipment Safety Supervision Regulations" and the "National Elevator Safety Supervision and Management Measures" and other laws and regulations , clarify the safety responsibilities of Party A and Party B, ensure construction and personal health and safety, and prevent various safety accidents. After consensus reached by both parties, this agreement is signed:

1. Party A’s responsibilities

1 . Establish and improve the elevator equipment safety management system and equipment technical files

2. Accept the special equipment safety supervision conducted by the safety supervision and management department in accordance with the law

3. Formulate emergency measures and rescue plans for elevator accidents

4. Set up safety management personnel, who can decide to stop using the elevator in an emergency and report to superiors in a timely manner

5. The "Elevator Riding Instructions" should be installed in a place where passengers can easily pay attention Prominent position

6. Regularly conduct safety education and operating procedures and relevant safety rules and regulations training for property elevator maintenance personnel

7. In accordance with the regular inspection requirements of safety technical specifications, in safety One month before the expiration of the validity period of the inspection, submit regular inspection requirements to the special equipment inspection and testing agency

2. Party B’s responsibilities

1. The unit’s maintenance personnel must be carefully educated on safety technical knowledge , strengthen legal concepts and improve employees’ safety awareness and self-protection capabilities.

2. National laws and regulations on elevator safety must be implemented, and corresponding safety management systems must be formulated, regulations and disciplines must be observed, operating procedures and maintenance standards must be strictly followed, and illegal operations are strictly prohibited.

3. Strict safety protection measures should be taken in accordance with relevant regulations during elevator maintenance. Otherwise, if an accident occurs due to insufficient safety measures, Party B will be responsible for the responsibility and the resulting expenses.

4. Provide effective safety supplies for elevator maintenance personnel, such as: safety helmets, safety belts, eye masks, insulating gloves and other personal protective equipment. If any accident occurs due to failure to comply with the requirements, Party A will If there is no responsibility, Party B shall bear all economic responsibilities arising therefrom.

5. The quality of tools, construction machinery and protective gear used in this project must meet the construction needs, and be inspected by a qualified inspection unit to comply with safety regulations. Party B will not be responsible for any personal injuries caused by improper use of tools. and equipment damage.

6. Elevator maintenance personnel must hold a special equipment personnel certificate, and within the validity period, a copy shall be submitted to Party A for archiving.

7. If there are casualties, electrical equipment accidents or unsafe conditions that endanger the normal operation of the elevator during the maintenance process, Party A (elevator administrator) should be reported immediately and actively cooperate with the investigation.

8. Accept Party A’s supervision and inspection, and the safety hazard opinions raised by Party A must be effectively resolved within the time limit specified by Party A

9. During construction, Work is completed, materials are used up, and the site is cleared to ensure safe and civilized construction.

10. They should be responsible for the safety performance of the elevators they maintain. After receiving the fault notification, they should rush to the scene immediately and take necessary emergency rescue measures to solve the problem.

11. Party A’s on-site elevator maintenance personnel must identify a safety manager who is specifically responsible for the security and safety management of on-site personnel and the implementation of various fire prevention and electricity safety measures.

12. Without Party A’s approval, any form of open fire work is strictly prohibited.

13. It is strictly prohibited to bring flammable, explosive, polluting and other dangerous items into the community.

3. This agreement is in duplicate, one copy shall be retained by Party A and Party B each.

4. This security agreement shall take effect from the date of signing.

Party A: Party B:

Date: Date: Service Quality Commitment Part 7

In order to improve the quality of cargo transportation services and ensure the safety of drivers and property , hereby make the following commitments:

1. The technical condition of the vehicle complies with the national first-class vehicle standards, and the vehicle is in good condition and can ensure safety.

2. The driver has business knowledge, skills and professional ethics, and has been trained and certified to work (the driver has received a professional qualification certificate suitable for the vehicle he is driving) and is in good health and capable of doing the job.

3. The company has formulated and strictly implemented systems for operation management, finance, statistics, safety, labor and service quality management.

4. The company's vehicles are operated as a company, with unified management, unified dispatching, and unified settlement. They are not affiliated or contracted.

5. Operate strictly in accordance with the business scope approved by the transportation management agency, do not suspend or terminate operations without authorization, and do not illegally transfer freight operation rights.

6. Honesty and trustworthiness, civilized service.

1. The vehicles shall be uniformly marked, the appearance of the vehicle shall be clean and tidy, and the operator's name shall be spray-painted on the outside of the vehicle body.

2. Keep the vehicle clean and the air inside the vehicle fresh.

7. Conscientiously implement the "Work Safety Law", "Road Traffic Safety Law", "Road Transport Regulations", "Road Passenger Transport and Passenger Station Management Regulations", and adhere to the principle of safety first and prevention first Guidelines, implement a safety production responsibility system, and clarify the responsibilities of personnel in each position. Regular safety training and education are provided to drivers, and vehicles are regularly inspected and maintained. Vehicles do not operate at excessive speeds and overloads, and drivers do not drive fatigued, drunk, or violate traffic regulations.

8. Observe rules and disciplines and operate in accordance with the law. All licenses and plates for operating vehicles are complete and valid.

9. Consciously abide by the regulations on road transportation industry management, obey the management of transportation and tourism authorities and transportation management agencies at all levels, and pay fees on time.

If you violate the above content and relevant regulations, you will voluntarily accept the punishment according to the regulations.

Commitment person: xx

Service quality commitment letter 8 on x month xx, 20xx

All kinds of wires and cable products produced by our company comply with the requirements of wire , relevant standards for cable industry production or technical specifications stipulated in the demand party contract. The quality guarantee period of our company's cable products is one year from the date of cable delivery and acceptance. During the warranty period, if a quality problem occurs under normal operating conditions of the cable, the quality supervision department determines that it is the quality problem of the cable itself caused by our company. Our company implements the "three guarantees" and "one guarantee" systems (guaranteed return, replacement, Repair guarantee, ensuring that users are provided with products that meet the requirements and good services); during the installation process, if the user installs according to the installation procedures and the quality problems of the cable product itself arise, the company will solve them free of charge and in a timely manner. Hereby pledge

XXXXX Cable Co., Ltd.