Common sense for welcoming guests at annual meetings

1. Detailed etiquette standards for greeters and guides

For etiquette training, it is best to have on-site training by dedicated etiquette personnel, so that there can be demonstrations.

I can talk about it roughly, first of all, the dress: although it is winter, it is better to dress in a professional suit, a shirt and a suit, the color of the shirt should be simple and elegant, paired with a tube skirt, the skirt is as long as Knees or close to the knees, not too short. The color of clothing should be determined by the architectural style and venue. If it is a banquet, warm colors should be used. For dinners, the colors should not be too bright. Dark colors should be used for conference venues, but dark colors and light colors are not recommended. Available in gray or light blue. Black heels, the height of the heel should be uniform, no more than 5 centimeters, preferably 3-4 centimeters. Anything over 5 centimeters is public relations, not etiquette.

Hair should be erect, hair should not be messed up, and makeup should be light. The color of eye gloss and lipstick should be warm, not too bright, and it should give people a dignified and friendly feeling. When greeting the leader, smile and show 8 teeth. When the leader approaches, bow 30 degrees, say a welcome speech, straighten your body, extend your inner hand to lead you to the seat. At least one person can recognize all the leaders during the reception, and instruct the etiquette to guide the leader. Take it to the appropriate location.

When taking leaders to visit, the etiquette should be standard in Mandarin, the manuscript should be fully prepared and proficient, it is best to know each leader, and when leaders ask questions, you can address each other directly instead of calling them collectively. Then let’s talk about the banquet. This is our custom. The main seat is located at the innermost position, facing the door, or a position where the overall situation can be viewed. The first thing the person who serves the dishes meets is the gaze of the main seat. This seat belongs to the guests. The first person to the left of the host is the first guest, the first person to the right is the second guest, the second person to the right is the third guest, and so on.

2. What are the common sense of workplace meeting etiquette?

You should pay attention to some things before, during and after meetings, namely meeting etiquette. Because in this highly focused occasion. If you are not careful, you will seriously damage the image of yourself and your company.

1. Pre-meeting etiquette

First of all, before the meeting begins, you should know the time, location, participants, issues discussed, etc., and make necessary preparations for the meeting; secondly, dress neatly , Being well-groomed will make you look very decent. Women should pay special attention to choosing a correct and elegant hairstyle, and wear light makeup, and do not use cosmetics with too strong fragrance. In addition, it is best to arrive on time or a little early, enter and exit in an orderly manner, and sit according to the meeting arrangement.

2. Meeting seating etiquette

First, wrap-around style. That is, there is no rostrum, and chairs, sofas, and coffee tables are placed around the venue. There is no clear and specific seating hierarchy, and participants can sit freely behind the crowd.

The second is the scattered seating style. Tea parties held outdoors often use scattered seating arrangements. Its seats, sofas, and coffee tables can be freely combined and can even be placed at will according to the personal requirements of the participants. It is so easy to create a relaxed and comfortable social environment.

The third is the round table style. That is, a round table is placed at the venue, and participants can sit freely around it. Round table seating is divided into the following two forms:

First, when the number of people is small, only a large oval-shaped conference table is placed in the center of the venue, and all participants are asked to sit around it. The second is to place several round tables at the venue when there are a large number of people, and participants are invited to combine them freely.

The fourth is the chairman's style. That is, at the venue, the host, host and guest of honor are consciously arranged to sit together.

It should be noted that if you attend a meeting with reserved seats, it is best to wait for the guide to guide you to your seat. Usually the table farthest from the door of the meeting is the main seat. On both sides of the chairman are seats prepared for guests and visitors attending company meetings or for senior managers and assistants to sit so that they can receive instructions and assist the chairman in completing what needs to be done during the meeting. In addition, under normal circumstances, business meetings should not differentiate between genders, and men and women should not be arranged to sit opposite each other.

3. Keep quiet

Meetings are part of work, and they must also reflect professionalism and work attitude. Show respect for speakers and participants.

Therefore.

During the meeting, keep quiet and do not whisper. Do not leave the meeting without permission. Try your best to listen carefully. You should try your best to avoid behaviors such as dozing off, absent-mindedness, making phone calls, walking back and forth, and whispering to your neighbors. These are all very impolite.

4. The etiquette of timely applause

The main content of the company's internal work meetings is to discuss business, formulate plans and development plans, which cannot be as exciting as watching a performance.

However, as a kind of etiquette, applause is a recognition, encouragement and appreciation of the speaker. Applause that is beneficial is the lubricant of the meeting. The timing of applause is generally when the speaker pauses for a long time, when the speech appears, when the speech comes, and when the speech ends. Do not clap indiscriminately, or even downplay the applause. Do not clap along with shouting, whistling, stamping your feet, making noises, etc. These are extremely disrespectful.

Finally, please pay attention to the following matters: when speaking, do not speak at length or talk endlessly (in principle, it is limited to 3 minutes); do not remain silent from beginning to end; do not talk about some expected predictions; Do not make personal attacks; do not interrupt other people's speeches; do not pretend to understand and talk nonsense; do not find fault with the speaker, etc. These are all disrespectful behaviors that should be avoided

3. Hotel welcome Basic knowledge of guests

The body language knowledge that service staff should have is:

Respect the guests' personal space. Generally speaking, when talking to foreign guests, you should keep a physical distance between each other, and a distance of half a meter is better. If the guest keeps moving forward when you are talking to him, you may be too far away from him; if he keeps moving back, you may be too close to him.

Understand the hand signals that indicate fatigue and irritability. General guests, especially tourists with jet lag, may feel tired or irritable in just a few minutes when waiting to check in or check out. At this time, the guests' feet will make a small swing, and according to surveys, most people This will happen after 15 minutes.

Aware of guests’ nervousness and uneasiness. When guests come to the hotel for the first time, they will inevitably feel strange. Usually, guests fold their arms in front of their chests, which means they are nervous or defensive. At this time, the waiter should infect the guests with their enthusiasm. When talking to the guests, they should pay great attention to the "dong-dong" movements of the guests tapping the table with their fingers or pencils. , which is a signal of disagreement. Scribbling on paper has the same meaning.

Proper service etiquette is a good start and makes guests feel more comfortable. Smile and eye contact are important when dealing with guests. Smiling eyes and hello words mean the same thing in public places. If a strange foreign guest comes across and smiles at you, and you smile back at him, he will say "hi" or "hello". This is just a courtesy and does not mean that he will stop and talk to you. What should be noted here is that it is rude in Chinese tradition to stare at people, but if you don't look at Americans, they will think that you are evasive and insincere, and that you are not trustworthy.

Body language reveals true feelings. Body language usually expresses the truest thoughts and feelings, because it is easy for a person to tell a lie, but it is very difficult for a person to tell a lie through body language. When we correctly understand our guests’ intentions, we can act accordingly.

The information revealed on the feet. In a hotel lobby or banquet hall, two guests are standing and talking. If two people are facing each other and talking very close to each other, they can be said to have an extremely close relationship. At this time, unless there is something important, do not disturb the guests. On the contrary, if the leather shoes of two guests are at right angles, or they are standing apart at an angle of about 60 degrees, it can be regarded as that their relationship is not too deep, leaving ample room for a third party to intervene. At this time, the waiter May intervene appropriately.

When a guest is dissatisfied, learn to use attentive listening and positive body language to ease the guest's mood and show that you care about the guest. Body language is also an aid to effective listening. When faced with a customer complaint, even though you may not speak, your body language conveys a lot of information.

If you ruffle your hair, look around, or drum your fingers on the table, the message your guests receive is that you're not listening, which not only fails to solve the problem but adds fuel to the guest's fire. Positive body language includes: leaning forward, smiling, ensuring eye contact, etc. The key to enhancing "listening" is that it is not enough just to listen yourself, you should also let your guests know that you are listening