What happened to Didi’s prepaid fare? How to refund Didi prepaid fare?

I believe that many users will encounter the situation of prepaid fares when using Didi Taxi. Some passengers reported that Didi prepaid the fare and then charged it. What does the prepaid fare of Didi Taxi mean? Next, we will explain in detail the truth behind Didi’s prepaid fares and how to refund Didi’s prepaid fares.

What about Didi prepaid fares? Let’s first talk about the meaning of Didi prepaid fares. In fact, Didi prepaid fares mean that for some orders with long distances, a part of the fare needs to be paid in advance. This part Didi's prepaid fares are transferred to Didi's passenger accounts, which is equivalent to a deposit for the platform to keep to avoid order evasion. At this time, it does not flow into Didi's driver's account. When the passenger reaches the destination and clicks "End Trip", Didi's prepaid fare will flow into the Didi driver's account, using the principle of making up for more and refunding less. 1. As for how Didi avoids prepayment of fares, Didi’s prepayment of fares is a mandatory behavior set by Didi’s system for some orders. Passengers have no way to actively avoid prepayment of fares, so Didi’s setting of not prepayment is not acceptable. 2. Why do express trains require prepayment of fares? This is Didi's safety guarantee, requiring passengers with long distances to pay part of the fare first, and refunding more or less; 3. Another situation is that the passenger has had bad behavior before and has a low reputation. When making a reservation with Didi When driving, the system requires prepayment of part of the fare to avoid fare evasion and better protect the rights and interests of Didi drivers. 4. Some other special models, such as premium cars and luxury cars, may require prepayment of fares, and some reservation orders also require prepayment of fares.

How to refund DiDi prepaid fares? Although there is no good way to cancel prepaid fares on Didi, you can refund Didi Express prepaid fares by canceling the order. Didi prepaid fares are automatically processed by the system. As for how long it will take to refund Didi's prepaid fare, the money will generally be returned to the user's account within 7 working days. If the payment is not received after the due date, you can call Didi's customer service hotline 400 0000 999 for processing. The Didi system automatically refunds the prepaid fare in the following three situations: 1. The passenger fails to request a ride or cancels the order within the specified time; 2. The prepaid fare is more than the actual fare, and the excess will be automatically refunded; 3. Cancel after timeout For orders, the system will automatically refund the excess prepaid fare to the user's account after deducting the "deducted consumption". The refund time will be within 7 working days. Introducing the method of refunding Didi prepaid fares by canceling the order: 1. Click on the personal avatar in the upper left corner of the Didi Travel main interface and find the "Order" option to enter; 2. Select the order that needs to be canceled to view, and click "Cancel Order" below ” button, and then click “Confirm Cancel Order”, but a certain cancellation fee will be charged for timeout cancellation.