How to understand the sentence "Do the right thing under the right thing"? This is what the leaders said at the meeting.

The needs of secretarial work. Looking back at the development history of human society, we can see that leadership, as a social division of labor, has existed since ancient times, and the collective activities of human society need unified command and organization, that is, someone needs to "lead". Tribal chiefs in primitive society were the leaders who carried out this function in the early days. Later, with the development of social productive forces, the social division of labor is constantly refined. In order to realize the division of labor, cooperation and coordination, the demand for leaders is increasing. At the same time, the leadership work is increasingly heavy. To do a good job in leadership requires the assistance and support of others, and secretaries and secretarial work have emerged. The relationship between the leader and the secretary is just like fur. It doesn't exist, but how can it be attached? If fish and water are interdependent, how can fish live without water? Therefore, the existence of secretarial work is determined by the existence of leadership work, and the development of secretarial work is accompanied by the development of leadership work. So the relationship between the secretary and the leader is extremely close. This communication relationship directly affects the development of the secretary's working ability and the working efficiency of the secretariat department and even the whole unit to a great extent. Therefore, it is necessary to explore the art of getting along with leaders. Only when the secretary gets along with the leader harmoniously can the work efficiency be improved. Let's talk about how the secretary should handle the relationship with the leader in real life.

First, put yourself in the right position and serve consciously.

The secretary is the staff and assistant of the leader and serves the leader. If a secretary wants to handle the relationship with the leader well, he must first put himself in a correct position and establish a service concept. How can a secretary put himself in a proper position and serve the leaders better?

Secretaries should respect and obey their leaders. The leader is the decision-maker and commander of an organ and unit, and bears great responsibility to the unit. Under normal circumstances, leaders are mostly experienced people with both ability and political integrity. They generally have high prestige and are deeply supported by the masses. The secretary's respect for the leader should achieve the following four points:

(A) to maintain the prestige of the leadership

Under no circumstances can the secretary intentionally damage the prestige of the leader, nor can he spread remarks that damage the prestige of the leader. Even if leaders make mistakes or mistakes in their work, they should not give opinions indiscriminately, but should reflect their opinions to relevant parties through proper ways and normal channels in order to seek reasonable and proper solutions. Let's take a look at the following story: Wang Zhang of Northeast China has no culture. When Zhang wrote an inscription for Japanese "friends", he wrote the word "ink" in black. Someone said, "Marshal, we are short of soil." Just as Zhang looked embarrassed, a secretary next to him shouted, "Bastard, what do you know! This is called' not giving an inch of land'! Can the doorman easily give' soil' to others? " A word not only saved Zhang's face, but also properly showed his cards in front of his boss. Therefore, he later became Zhang's right-hand man. When a leader makes a mistake or has a loophole, it is his duty as a secretary to remind him, but he should pay attention to the way and occasion of reminding him not to make a fool of himself in public. He can tell the leader quietly afterwards, or hint the leader in a clever way on the spot, so that the leader can correct it in time. Don't blame the leader in public on the spot, so that the leader can't step down.

(2) Listen to the opinions of the leaders.

Most leaders are experienced and have both ability and political integrity, and most of their opinions and decisions have been carefully considered and considered. Generally speaking, these opinions and decisions are correct, and secretarial workers should resolutely follow them; Especially when these opinions and decisions are not understood and accepted by people, the secretary should stand up, stand on the side of the leader and give bold support. Only in this way can we gain the full trust and respect of leaders and further strengthen their relationship.

(3) We should respect the authority of leaders.

Secretaries are service personnel, not decision makers, so they must act according to their own responsibilities and regulations, not

Able to overstep authority and give orders in the name of leadership. The secretary must define the boundaries of his service to the leader and overcome the sense of injustice and disappointment when his opinions are not adopted. When dealing with some important things, we should report to the relevant leaders for instructions in time, and we should not make our own decisions.

(d) Understand the difficulties of leaders and share their worries.

Leadership is not omnipotent, and you will encounter difficulties of one kind or another in your work, such as those in your work, study and family life. The secretary should actively help the leaders overcome these difficulties, give more ideas, provide more services, and relieve the worries of the leaders as much as possible. Secretarial staff should consciously serve the leaders. They should have a hard-working attitude, regardless of fame and fortune, and truly share joys and sorrows with the leaders. Only in this way can they establish close relations with leaders and deep feelings. It is impossible for a person who only thinks about himself to do a good job as a secretary. Zou Taofen, a famous scholar in China, once said: A person came into this world naked and finally left this world naked. I completely remember that fame and fortune are things outside my body. Only by doing our best to let people in the society get more benefits from their work is the most enjoyable thing in life. Secretaries should have such a mind when dealing with leaders.

(5) The secretary should know the leaders and be familiar with them.

Whether you are in the county, in the ministries and agencies, bureaus, or in factories and mines; Whether working as a secretary for a leader or serving several leaders at the same time, we should have a clear understanding of the leader's style, personality, work habits, life rules, way of thinking, language characteristics and hobbies, and even work experience. In this way, the service work can be done just right, easy to cooperate and coordinate, and the rhythm is consistent. A problem related to this point is that secretaries should not only have their own specialties, but more importantly, they should have adaptability and be as close as possible to leaders' specialties and hobbies. The same is true of secretarial researchers in the Soviet Union and the United States. Leaders have personal hobbies and specialties, or like listening to music, or watching movies, or playing chess, or painting calligraphy, or sports; Or be good at learning theory and summing up experience, or be good at writing articles, or be good at giving speeches, or be good at investigating and talking with people at the grassroots level, and so on. The secretary might as well try to be consistent with the interests of the leader, but don't learn, so that he can speak the same language, integrate into life and facilitate service at work. If the secretary doesn't understand and care about the leader's expertise and hobbies, and evades and ignores them everywhere, it will at least lead to mutual indifference, and there will be no communication outside the business. Only by being familiar with and understanding leaders can we get close to them emotionally, so that the relationship with them will be much easier to handle and get along with them more harmoniously.

Around us, many secretaries and their bosses broke through the general working relationship because of a fate, established a profound friendship, and even reached the realm of life and death. Perhaps this is the highest expression of loyalty.

Second, correctly understand, implement and execute the leadership intention.

When talking about the work of the Soviet regime, Lenin said: "To guide the work of hundreds, thousands or even tens of thousands of people" must "demand the unconditional and strictest unified will" (Selected Works of Lenin, Volume 3, page 530). A secretary should work around the leader's intention. Correctly understanding, implementing and executing the leadership intention is the basic starting point for the secretary to deal with the relationship with the leadership. What is leadership intention? Leadership intention refers to the essence of opinions and attempts made by leaders, leading institutions or leading organs in guiding their social organizations to achieve their goals. It is the true meaning, essence, core, starting point and purpose expressed by leaders, and it is the concrete embodiment of leadership thinking. The formation process of leadership intention is essentially the process of leadership decision-making. The concrete expression of leaders' intentions is often conveyed and implemented through official documents such as orders, instructions, decisions and notices or informal documents such as deployment arrangements, signing opinions and oral requests.

So, how should the secretary treat the leadership intention? First of all, the secretary should do a lot of auxiliary services in the process of forming the leadership intention. For example, collecting and providing all kinds of information, reflecting all kinds of problems in work in time, drawing up alternative plans for some activities, and often putting forward their own rationalization suggestions for some problems, so as to provide reference for leaders to form correct work intentions in decision-making. In this regard, there is a lot of room for secretaries to work. Secretaries should fully mobilize their knowledge and talents, play the role of staff officers and perform their functions as staff officers. Secondly, the secretary must correctly understand and understand the leadership intention. Only by correctly understanding the formation background, purpose and function of leadership intention can we grasp the true essence of leadership intention, so as to correctly convey, implement and execute leadership intention. Furthermore, the secretary should do a good job of information feedback in the implementation of the leadership intention, grasp the situation in the implementation of the leadership intention in time, and reflect the problems or phenomena found to the leadership in time, so that the leadership can make new adjustments and arrangements in time according to the specific situation.

The secretary should pay attention to the following questions when conveying and implementing the leadership intention: don't convey the wrong time. Some work is very time-limited, and if it is not communicated and implemented within the specified time according to the requirements of the leaders, it may lead to passive work and even irreparable losses; Can't intercept the leadership intention. We should not deliberately withhold the instructions and decisions of leaders just because we have different views on some decisions of leaders, which violates the basic professional ethics of secretaries; Do not arbitrarily explain or distort the intention of the leader, so that the instructions and decisions of the leader are deformed and distorted in the process of communication and implementation, which will also bring harm to the work; When the secretary encounters difficulties in conveying and carrying out the leadership intention, he should not only adhere to the principle, but also do more work flexibly to make the executors consciously accept it. Let's take a look at the following case. Where is Secretary Li wrong?

There was a manager in wang xing who wrote a letter and indiscriminately scolded his partner. As a result, a few days later, the truth came out. Manager Wang wronged the partner. Manager Wang regretted it and decided to personally call his partner to apologize. At this time, Secretary Li proudly said: No, I didn't send your letter at all, because I knew you would regret it. So I suppressed the letter. As a result, I didn't expect manager Wang to be furious: "Is this your decision or mine?" Secretary Li said, "Did I do something wrong?" Manager Wang said, "Yes." In this way, Secretary Li was recorded as a minor fault, but it was not made public. Of course, Secretary Li felt that she was full of grievances, so she complained to everyone. Soon the whole company knew about it. As a result, half a month later, Secretary Li was dismissed. Here, let's analyze Secretary Li's mistakes: First, she shouldn't take the leader's letter away without any communication with him. Once any problems appear in the future, it will bring serious consequences, so we can't tolerate the secretary's leadership without permission. Second, she shouldn't be self-righteous. She thinks that the leader did something wrong in this matter and will definitely regret it. She thinks she helped the leader avoid a mistake, smug and pretending to be a hero. Third, she shouldn't excuse herself when she meets everyone, and make the small things known to everyone, which is detrimental to the dignity of the leader. In fact, the relationship between the secretary and the leader is the most subtle and complicated, so it must be handled with caution. Even if your intentions are good, don't overstep your authority and let the leaders feel that their authority has been challenged. Leaders, whether they are leaders or not, care about their prestige. Once your improper words and deeds cause the dissatisfaction of the leaders, the consequences will be very serious.

In short, the secretary should not only show initiative when helping the leaders to form the leadership intention, but also show obedience after the leadership intention is formed, and also show creativity when implementing the leadership intention, so that the leadership intention can be accurately conveyed, implemented and executed through the secretary's efforts.

Third, correctly treat the lack of leadership.

Leadership has a heavy responsibility and a lot of work, so the probability of making mistakes is also high. Leaders who have made mistakes, like ordinary people, have a heavy heart and hope to get the understanding and care of others. At this time, if the secretary can correctly treat the mistakes and faults of the leaders and give them understanding and care in many ways, the leaders will keep them in mind. So, how should the secretary correctly treat the fault of the leader?

(A) to establish a sense that "leaders are not gods, but also make mistakes."

The secretary should learn to "put himself in the other's shoes", that is, imagine that he is in a leading position. Can he guarantee that he will not make mistakes?

(b) Appeal to noble motives

Carnegie said in the book "The Art of Living": "When you want to convince a person, assume that he is an honest, just and truth-loving person. Once he realizes that he is so perfect in the eyes of others, he will try his best to maintain this image. " Emperor Taizong was a famous monarch in history, but this monarch was often embarrassed by Wei Zhi's remonstrance with Yan Jin. On one occasion, Wei Zhi offended him in front of all court officials. He angrily retreated to the palace and said to his eldest grandson, "I will kill this hillbilly one day!" " "Empress's grandson realized that something was wrong. After some thinking, she put on her royal clothes and knelt down to congratulate Emperor Taizong: "I heard that your master is a good minister. Kevin·Z is loyal and straightforward, because you are a wise monarch! This is the luck of the country. How can male and female servants not congratulate you? " Emperor Taizong immediately turned anger into joy, because every emperor in history wanted others and future generations to say that he was a wise king. I don't want to say that he is a bad king or a tyrant. The enlightenment of this story is that the secretary should first believe that the leader is a noble person, an honest person and a fair and decent person. Once the leader realizes that he is a good image in the eyes of his subordinates, he will try his best to maintain this image.

Fourth, repairing the platform does not dig corners.

How does the secretary act as a staff officer and coordinate among many leaders? First of all, you should have a balance in your heart, and you should treat them equally. No matter which leader arranges the work, you should do it well. Can't be mixed with personal feelings, can't do it, can't do it, or can't be half-hearted. This is different from our daily making friends from feelings and hobbies. In front of many leaders, no matter in thoughts and feelings, or in behavioral activities, there should be no tendency; Secondly, when there are differences between leaders, they can only passively comfort, bridge and eliminate them in both directions, and can't talk nonsense, pick things up or remain silent actively and unilaterally. It is more important than anything to do it in the spirit of work support, relationship care and emotional friendship. We can't stand on one side and ignore the other, let alone provide one side with materials against the other, dig corners to undermine a leader, widen differences and deepen contradictions.

Fifth, improve their own literacy and enhance their ability to handle affairs.

The key for a secretary to handle the relationship with the leader is to do his job well and provide effective services. How can a secretary provide effective services? First of all, you should have a strong ability to handle affairs. This ability is the secretary's professional ability. It is not enough for a secretary to have a reasonable knowledge structure and ability structure, but also to have the ability to flexibly apply these knowledge and abilities to his work. The secretary's professional ability is the basic skill to do a good job as a secretary. If a secretary doesn't have a certain professional ability and can't be competent for the duties of a secretary, it is impossible to complete the tasks assigned by the leaders well. Therefore, even if such a secretary has a high working enthusiasm and a good working attitude, he will not satisfy the leaders. If you are not qualified for the post of secretary, you can't complete the task, such as: procrastinating, procrastinating; Take a word, travel far and wide, out of tune; Writing materials, the text is not satisfactory, unintelligible; Ideas, fog, irrelevant, and so on. This kind of person, this kind of thing, once or twice may not matter much, but it will always cause dissatisfaction with the leaders, and it will not matter! Therefore, a secretary should practice basic skills, improve his ability to handle affairs and enhance his professional ability, which is the basis for doing a good job as a secretary and the basic starting point for handling the relationship with leaders. Secondly, improving moral quality is also an important factor affecting the relationship between secretaries and leaders. Xin Li pointed out in the book "The Basis of Modern Secretary Work in China" that to improve the moral quality of secretaries, we should not only love our own career, but also have good professional ethics.

(1) Honesty and no deceit.

As a secretary, the most fundamental thing is to work down-to-earth and conscientiously. Comrade Deng once wrote an article for secretarial work magazine, saying that the nobleness and preciousness of a secretary lies in his dedication, his professionalism, his love for his career and his unpaid work. If the secretarial staff practise fraud, convey their will falsely, criticize the note in the name of the leader, and cultivate relations, it is impossible to have a good relationship with the leader, or even embark on the road of violating discipline.

(2) Being an employee without being self-righteous.

In the work, the secretary provides information for the leaders, talks about personal suggestions, gives ideas and draws up plans, which is the democratic embodiment of the role of the staff. However, it is the leadership's power whether to adopt the secretary's opinion in decision-making. Secretarial staff should understand that they only have the right to make suggestions, not to force leaders to adopt them. Even if you think your suggestion is correct and reasonable and the leader's decision is incorrect, you should abide by the organizational principles and act according to the leader's intention, and you can't fight.

(3) Justice without gossiping

The secretary has a close relationship with the leader, and the leader will be more or less influenced by the secretary's point of view when making decisions. The secretary should be fair, objective and detached when reporting to the leader or the leader asks the secretary to talk about his own views. Especially when it comes to personnel issues, you must never take advantage of your work to speak ill of others, but it is not appropriate to say too many good words, and you should be selfless.

(4) Being criticized without worrying or complaining.

We should accept the criticism of leaders with an open mind and accept the correct criticism of leaders with an open mind; We should also take a calm attitude towards those excessive or wrong criticisms, correct them if they exist, and encourage them if they do not. The secretary may be criticized in two ways: first, the work is not done well and does not meet the requirements of the leader. This situation is reasonable, and the secretary should accept it with an open mind and improve his work in time; The other is that leaders have misunderstood and criticized wrong. In this case, the secretary may feel wronged, but from the perspective of safeguarding the overall situation and the prestige of the leader, the secretary should not rush to argue, especially in public, be calm, be patient, know the big picture, leave a certain face for the leader, and don't let the leader be humiliating. After the incident is over and the atmosphere is relaxed, it is helpful to handle the relationship with the leader by explaining it in an appropriate way.

(5) Modesty without arrogance.

Secretaries often have dual identities, especially those who really lead close-range work, and must maintain a modest attitude. A qualified secretary generally works honestly, sticks to his post, respects his superiors, and humble his subordinates. There are also some secretaries who think they are important, rude, domineering and offensive. Some comrades are arrogant, impatient and self-righteous, and sometimes they have contradictions and quarrels with leaders. Therefore, a good personality is also a good relationship factor, and personality and temper can also be included in the category of moral cultivation. If the secretary thinks he is talented and doesn't pay attention to professional ethics, it is also a bad relationship. The example of Mi Fei in the Three Kingdoms period can give us some enlightenment. This man is very talented and good at writing articles, but he is eccentric and arrogant. When he saw Cao Cao, he called him rude. Go to Liu Biao and offend Liu Biao many times; Huang Zu, a magistrate in Jiangxia, worked as a secretary. Huang used him highly and admired his literary talent, but after all, he scolded Huang Zu while playing chess, which led to uncontrollable consequences.

Sixth, establish a sense of communication and learn to persuade.

As the staff and assistant of the leader, the secretary must always maintain a good communication state with the leader, but how to effectively communicate with the leader and let the leader accept his own opinions and suggestions? In my opinion, we must do the following four things:

(a) Say the right thing at the right time

The timing of communication has a direct and important influence on the effect of communication, which is what the ancients called timing. When leaders feel bored and anxious, it is often difficult for secretaries to make leaders listen carefully, even if the motives are good and the reasons are sufficient. Because from a psychological point of view, when people are depressed and anxious, irrational emotions are often stronger, and rational analysis and self-control ability will be weakened or suppressed. At this time, if the secretary wants to communicate with the leader, it will not only fail to play its due role, but will backfire. In addition, be careful not to communicate with leaders when they are eating, having meetings, reading documents and listening to reports from others. Because leaders often can't concentrate at this time, they may listen to half a sentence, which will affect the quality of communication. If there is a good opportunity to talk, the secretary should also grasp the time limit of the conversation and keep the topic compact. Don't take up too much time and bore the leaders. Vasilyevski, a senior general of the former Soviet Union, is an "expert" who is good at choosing the right time to protest.

As we all know, Stalin gradually became dictatorial in his later years, and his "self-centered" personality made him unable to promise that someone in the world was smarter than him, and it was even more difficult for him to accept the different opinions of his subordinates. During World War II, Stalin's excessive "self-dignity" made the Red Army suffer a great loss, and suffered avoidable huge losses and heavy losses. Zhukov, who once put forward correct suggestions, was driven out of the base camp by Stalin in a rage. But there is one exception, that is, Vasilyevski, who often makes Stalin unconsciously adopt his correct battle plan, thus playing an outstanding role. One of the ingenious features of Waliyevsky's proposal is that it exerts a subtle influence on the rest. In Stalin's office, Huayevsky likes to chat with Stalin when he is at rest and in a good mood. He often talks about military issues intentionally "by the way", but he doesn't talk seriously or clearly. But strangely, when Vasilyevski left, Stalin often thought of a good plan. It won't be long before Stalin announces this plan at a military meeting. So everyone praised Stalin's foresight, but only Stalin and Vasilyevski knew best who was the real initiator and who was the real source of thought.

(2) Say the right words in the right place.

The choice of communication space is also related to the implementation effect of communication, which is the geographical advantage emphasized by the ancients; The appropriate conversation situation depends on the content of the conversation. You can choose to be in the office, which is a more formal and severe communication place. Let the two sides communicate as roles. The secretary should make more use of non-role identity to talk with leaders in informal occasions, which can shorten the psychological distance, make the communication atmosphere easier and reduce the psychological burden, and the communication effect may be better at this time. In particular, the secretary should avoid giving advice to the leader in public or in front of strangers, which will make the leader look embarrassed and embarrassed, and even make the leader stick to his own opinions and refuse to listen to different opinions in order to save face.

(3) Say the right things to the right leaders.

When communicating with leaders, secretaries should adopt different ways and means according to different situations of leaders, which is what the ancients called harmony between people. Leaders with high cultural literacy, broad mind and ability to accommodate different opinions have greater freedom in choosing communication opportunities and occasions. For leaders who are less tolerant and irritable, we should pay attention to adopting more cautious communication methods. Empress Dowager Cixi of the Qing Dynasty was very aloof, and I was the only one. The first time she met a foreigner, the foreigner only bowed to her and didn't kneel. They felt it was beneath her dignity and were very unhappy. Li, the eunuch, quickly explained to her: "Lafayette, those foreigners' legs are straight and their knees can't bend!" "Cixi clearly knows that Li lied to her, but she doesn't blame her. She just takes this opportunity to go down the steps so as not to embarrass foreigners." Clever little plum knows my mother's mind! "He said with false anger. I like this slave better in my heart. If Cixi insists on kneeling, foreigners will be humiliated if they threaten by diplomatic means. Not asking to kneel down is detrimental to the national prestige of the Great Qing Dynasty. Li saved Cixi at a critical moment and was recognized by everyone.

(4) Use appropriate language to protest.

As a leader's decision-making, the dignity of the leader is more prominent because of the authority of the role provision; Giving up a decision and changing some viewpoints often means that the leader's knowledge and dignity are reduced. Therefore, the secretary should pay special attention to maintaining the dignity and self-esteem of the leader when dealing with the relationship with the leader. When remonstrating with leaders, we should pay attention to the choice of occasions, places, opportunities and languages. When speaking, you should be sincere, natural in expression, euphemistic in tone, balanced in tone, and avoid being well-founded, arrogant and rude in tone. Because once the leader feels that his self-esteem is hurt, it is difficult to listen to opinions calmly. Angry leaders, formal persuasion can't get results, and even get into trouble. Pretending to be on the side of the leader, listing all kinds of minor problems that cause the leader's anger, listing crimes, and then gradually explaining the interests and consequences to the leader will prompt the leader to wake up and achieve the effect of persuasion. Touching the Dragon and Saying Empress Dowager Zhao in the Warring States Policy let us deeply appreciate the superb lobbying art of touching the dragon. No sooner had Zhao, the late ruler, come to power than Qin stepped up its attack on Zhao. Zhao turned to Qi for help. Qi said, "Chang must be taken hostage before sending troops." Queen Zhao refused to agree, and the ministers tried their best to persuade her. The queen clearly said to the people around her, "If anyone wants to keep Chang hostage again, I will spit in his face." Touching the dragon, he was able to grasp the psychological characteristics of the old woman doting on her young son, put himself in the position of Queen Zhao, closely linked the interests of Chang 'an and Zhao, made the interested parties vivid and tactful, and went deep into each other, thus subtly achieving the purpose of persuasion. From the perspective of Queen Zhao: 1. Parents all over the world love their children, and I touch the dragon, which is no exception, and has suddenly narrowed the distance with Queen Zhao. Parents should not only consider their children's immediate interests, but should make long-term plans for them and help them set up lofty aspirations. This is the true love for your children. 3. When personal interests conflict with national interests, we should put national interests first, make personal interests subordinate to national interests, or even give them up completely; Zhao was successfully persuaded through layers of depth; Yan Zi's superb persuasion skills in Zuo Zhuan can also give us some enlightenment: Qi Jinggong loved falcons, and one day, because the falcon keeper was careless, the falcon ran away. Qi Jinggong was furious and wanted to kill Zhu Zou. Hearing this, Yan Zi summoned Qi Jinggong: "Your Majesty, Zhu Zou has three charges to kill. Let me count these three charges before I kill him. Otherwise, he didn't even know what crime he had committed when he died. " Qi Jinggong agreed, and Yan Zi pointed to Zhu Zou and said, "You raised birds for the king, but all the birds ran away. This is the greatest crime; You let the king kill because of a bird, which is the second sin; After the king killed you, he was charged with' valuing birds over people', which is the third crime. " Qi Jinggong said, "Well, I know what you mean. Let him go. " This allusion is a model of success by choosing the right speech skills. Secretarial staff can learn the methods and skills of making suggestions from this allusion.

To sum up, the secretary should be good at handling the relationship with the leader flexibly in interpersonal communication, which is not only related to the success or failure of the secretary's personal work, but also related to the overall image and ultimate interests of the whole secretary department or organization. Everyone engaged in secretarial work should clearly realize the importance of establishing good interpersonal relationship with leaders, and strive to cultivate their communication skills and improve their communication skills, so as to become a secretary valued by leaders in practical work.